Cell C
reviews and complaints

Good day I have purchased a Samsung j5 device on the 4th feb 2016 on contract with the insurance cover of R66 in feb 2016 the value of device was R3998.99 and I insured to cover that

on 20may 2017 I was robbed of my handset and proceeded to claim from finrite insurance which I spent 3days holding the line for 3 to 5 hours at a time apon finally getting through I made my claim and stated what had happened

a week later I was ask to pay the excess amount of R350.70 to a standard bank account.
With this I emailed and queried as to why I should pay that amount as to my understanding and sitting with the insurance claim form in front of me it states that a device with the value between R3000 &R 5000 pays an excess fee of R200 .
I was told im expected to pay 10% of the current value of the device.

7days later I emailed to ask about whats happening to the claim I was told to once again send proof of payment of the excess deposit made for the 4th time.

2 days later I get told that there is no stock of that device and I was given an option of 2 other devices in those price ranges

investigating the 2 options given to me I stabled apon finding the price of the devices were way less than I have insured for and their specification to my previous device were absolute rubbish.
I proceeded to mail back and said im not happy with the options given to me as they are not very good devices the agent mailed me back and said thats all they can do for me if I have any complaints I should contact there complaints department.

I have been a customer of cellc since 2007
and this is utterly disgusting how my claim was handled I feel that this issue may have happened to many others before and apon my defence id like to cancel my policy with cellc csurance with finrite and cancel my contract with this service provider too iv enquired about my settlement amount of my contract and feel that a cash payout for my claim would make me happy to settle my account with cellc.

Good day

I have phoned today the 31st of May 2017 to advise you that a debit order came off my account on the 25th of May for an amount of R 490 odd rand. I had spoken to a very disgraceful human being by the name of Nicholas- if you wish to hear the call please check the call made at 5:10 on the phone number [protected] - he is rude and unprofessional and lack of competence make phoning customer care that much more irritable.
Going back to my point I had settled my account in advance for April and May and I still had a small deduction of R180 odd in April to clear the account.
After speaking to Nicholas I was advised that there is a cancelation fee on top of a cancelation fee. Please be advised that this will need to be paid back immediately before further action is taken I have all reference numbers to confirm that the account was settled and thr number was ported. Cell C would not have let the number be ported until the account was settled and I was advised of that.
I look forward to your response.

I booked my phone in for repairs in January 2017 I've bee visiting crest cell c everyweekend for update to my surprise no one could answer where my phone is. I spoke to the manager thandeka who said she took it personally to cell c indurance.when contacting the insurance they advised they cannot help without an IMEI number.this number should have been provided from day one.ive been a client for years and I am very disappointed in the service received I'm going to hello Peter as well to make sure anyone else does not go through the same experience​.!

Hi, I use the 200GB data deal in Rustenburg near Waterfall Mall. During peak times speed drops to 0.4mb down and 0.01mb upload. Off peak I get 5mb down and 2mb upload. I installed a 11dBi outdoor antenna with direct line of sight to the tower about 1km away. I have a B315 LTE router. I think this tower is overloaded with to many users and no LTE coverage.

Dear Sir/Madam,

My name is Hyron Martins, and I am extremely disappointed in the poor customer service I have received from Cell today.

I called the Cell C Customer Care number on 084 140 earlier today, 26 May 2017, to request a letter stating that my account is up to date and in good standing. I have always paid my account regularly and have never skipped a payment in all my years with Cell C.

I was told to contact the Cell C legal department on [protected] during office hours, because they were the only entity that can email me such a letter.

I subsequently called the Legal department and chose option "4", and was subjected to really annoying music, and eventually I had hung up after waiting for what felt like a lifetime for someone to answer my call.

Not only did I waste my airtime (this was not a free call), but also my valuable time. This is completely unacceptable!

In light of this, I would like someone from your Legal Department to contact me on [protected] or send me an email at martins.[protected]@gmail.com so that I may obtain this letter from you.

I cannot say that I have any faith that anyone would call me back, so I won't hold my breath.

Yours in disappointments
Hyron Martins

Hi there, I can't remember when exactly I started using my cell c sim card. last night I try to put it in a new phone and I was asked to put a code but I couldn't remember the exact code that was needed, I put it wrong three, ops my sim card was blocked and its required now a PUK code of which I don't have... Please help me out if you can I will really appreciate your help thanks in advance

I'm trying to get a hold of Cell C's legal department to settle and allocate funds to the correct account that was settled in May of 2016. Made a payment of about 17k to cancel two contracts. One of the numbers has been settled but the other number the funds were allocated as credit to my account which is currently being used to pay for a smart data contract I currently have with Cell C. I did not authorise them to use that funds for the current account. That will be paid by me monthly. Now I'm getting harrased daily by MBD inc for payments when infact Cell C is sitting with all the money they need. They just need to allocate it to the correct account.

I am highly disappointed in cell c, I bought the summit phone in February, I was told that once a month I need to recharge with R50 to receive 500 megs of data, yet since then every month I have to phone the branch performing in order for me to receive the data, when I phone the branch the keep saying they will call me back, not once have they contacted me.its it extremely poor service.

i did bought contract cell phone there at cell c last year in 2016 march and it's giving me a big problem where by it was being returned to the cell c repair department more than three time with the same problem and im so sick and tired about it and i want a new phone.My personal details is Nareng Jan Mboyane ID:[protected] cell number [protected]

I received a call from cellc yesterday 7 months after the contract was settled in full and a cancellation sms was sent to me stating the contract was cancelled . 4 Months after receiving this sms my account was debited with R2400 from an account they had not been deduction from for the duration of the contract details were switched from that account to an fnb account a month after this contract was taken out by the way but for some reason they felt they had the right to debit my account long after accounts were changed and the contract was paid in full . I then received a call from cellc stating there is an outstanding amount a month ago and I asked them where this amount was coming from as they gave me a settlement statement and the amount was paid as per that statement . A debit order went off from my account from cellc in March and I reversed and blocked it as they are in the happing of debiting any of my accounts with amounts I do not know off with no communication when ever they feel like it . Yesterday I received a call from a very rude lady from the contracts department that was even will to hear my side of the story let along investigate on her side based on the pile of references I gave her when this account was settled she just wanted to tell me they have blacklisted me and that they handing the account over...on what grounds I asked as there was no letter no any communication sent thru to me apart from my account that keeps on being debited and every time I call to find out why I am being told to reverse the debit order as it is a mistake on their side. This morning I have been on the phone with 2 different agents and have been transferred back and forth between departments with no assistance. I held the line for the legal department for almost an hour but no one answered I am told their office hours are from 8-5 been on this call from 8:30 trying to get this matter resolved . Cellc stuff is very unprofessional and I refuse to have my credit record dragged thru the mud due to incompetent staff that act like they are doing us a favor by doing their job and cellc as a whole not doing proper investigations before blacklisting and handing people over for ITC ...I expect this matter to be resolved by the end of this month and my name cleared as I will take legal action myself should I still be wrongfully blacklisted .

I recently took out a contract from Cell C for the 40 gig promo they having this month (May 2017) for R299.00.

This was a waste of my time and money, what's the point of having data you cannot use?

When i try using it on Google Play store i get an error about not being able to connect, if i use the net, it takes forever to load, and if i download something, it downloads at 50 kb/s or less...

Yesterday (16/05/2017) my sim stopped working. I took out the battery and sim card and restarted my phone, but it still did not work. I also took my friends sim card and inserted in my phone to see if the problem wasn't my phone, but it worked 100%, when I inserted my sim into his phone, it still did not work. So today I went to CELL C The Grove and the guy told me that I need to do a sim swap and pay R115.00. Why should I pay when it your faulty sim, i never take out my sim and my phone did not fall, so how could you charge me more money? I already pay R500.00 per month on my contract?

What happened to customer service?

I had my MTN sim card for 7 years and nothing like this ever happened. When my contract ends, you are definitely loosing my business.

This is pathetic. STOP chasing money and get a better customer relationship!

I need someone to contact me ASAP

I took out a new contract on 26 April 2017. When I received my SIM I noticed that the balance of data was incorrect. I've called customer care numerous times asking for them to fix the problem. My first call was on 6 May, I'm still waiting for someone to phone back with answers. This is getting ridiculous now. I provided the consultants name with whom I took out the contract and date. They said they will listen to the recording, how long does it take? Fedup! I have 3 contracts with Cell C, one is due for an upgrade. I doubt I'll be upgrading with Cell C as this is the second time I have had a problem with a new contract. Really poor service.

Good day
Myname is Nastassja Jansen, I have a contract with cellc and made my last payment of R370 they requested to open my communication line on the 9th of May 2017, I even sent them the proof of payment as they requested. But I still go sms's saying I did not pay and, im very frusterated by this amd need someone to go into this and investigate whats going on

Apparently I was owing R140 to Cell C and they took me to the credit beaureu! I have paid the amount in question and requested the contract be closed!I have been calling the call center every day looking for assistance!I keep being told to contact legal who NEVER respond to phone calls. I am always waiting for 10mins at a time hoping someone will respond! I have paid the amount and now need my name cleared! I called again today and the customer service consultant put me on hold for 5mins!I am absolutely frustrated at how painfull this is over R140. On top of that I see I am still being being billed!The contract was for 24 months it has now been over 3 years and I had requested the cancellation!This is unfair and unethical! I just want to pay the money and close my account and remove my name from the credit beaurau, they have completely ruined my credit worthiness for R140!

My account is on debit order and I have an overdraft facility for the "just encase months". I have since my contract started in March 2016 been informed that my debit order was unsuccessful. Subsequently my service was stopped until i paid it. I have never paid the account, however request the debit order be run again. This usually took to about the 14th on each occasion and no word of a lie the debit order was successful. On this occasion I took it upon myself to help Cell C figure out why this has happened. Note on a transaction amount of 15 times it was unsuccessful 3 times on different dates. Once last year November, then this year March and now again April. Sent them bank statement, funds sufficient, sent them proof there is no stop debit order instruction and sent them sms that states, thanks for payment your account has been credited with...

All and all I think it is a good days work. I am sitting in anticipation for the review and the next challenge Cell C would be giving to me as the customer due to a lack of dedication, understanding, uninformed work force they employee, charging questionable rates for everything they provide. 292 days to the end of this saga. I for one can not wait!

Cell C sent a phone by courier. I did not want the phone and i sent it back unopened. I called consultants and they confirmed that the contracts was cancelled. A few days later Cell C debited R511. I went to the bank to reverse it. They continued to debit for 3months while i always go to reverse it. A few days ago they debited again and even today. Why am i paying for a phone i never used? They even sent 2sim cards both on contract for 1 phone. This is ridiculous, im tired of calling consultants that send me from pillar to post. Im tired of doing bank reversals aswell

Today I received positive feedback from Cell C. A big thank you to Sikhumbuzo Ndlovu from Cell C who contacted me last week to assist with my complaint. He handled my case in a very professional manner and stayed in touch with me regarding my complaint. He just phoned me (as he promised he would this morning) to give me good news. Cell C will be refunding me.

Thank you Sikhumbuzo Ndlovu and Cell C!

Good day.

I have a Samsung mobile device that died 12 days after the warranty. I took it back to Cell C( Zevenwaght Mall), where they advised me to take it to the Samsung dealer ( Somerset Mall). so I did that, 3 weeks later Samsung told me that the mother board was blown.( sounds like a factory fault). I contacted cell C again and explained to them the situation on which they advised me to bring the device back. when I picked the device up at Samsung they have removed my glass protector. I had to pay R114 for assessment fees. when I arrived at Cell C the manager, without flinging told me they must send it in for repairs.
now I am very confused here. no phone since 15 April 2017 until now( 2017/05/12). so now apparently my phone will remain there for another 21 days. in the meantime I must pay the full amount. and whats worse, the device is not new anymore when it will come back eventually.