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[Resolved] Cell C / cell c customer service - carnival mall

Johannesburg, South Africa
Contact information:

Renewed one of my four contracts with cell c in march 2017. The router which I upgraded to didn't work from the day I upgraded. The guy at cell c customer services - technical dept - linda. Advised me to ask for a new one as mine is faulty. When I got to the store the staff looked me up and down and explained that they wont exchange the router as its been more than 7 days. Which is out of my control as I am working the same hours as them. And don't get a chance to drive to the mall to hand it in. (They were offline, didn't give me a job no or anything. Took my router in for repairs) after about 2 weeks I got a call, I have to go to the store to get a new router. Went to the store, (No stock) please come back another day. After 2 weeks went back to the store, (Oh sorry were offline) come back another time, ever since I have been driving up and down for the damn router and still nothing. I have been paying for a router for months now which I don't even have. Was there again on saturday and then was treated like a criminal because I didn't have a job number, and she is not going to look for it now. She will check and phone me to come back again!!! Unacceptable!!! I have been driving up and down for 3 months now!!! Paying for something I don't even have. This time. You have gone too far!!

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Cell C Customer Care's Response, Jun 12, 2017

    Dear Ms NadsB

    Thank you for making contact with us.

    We'd like to apologise for the inconvenience caused to you.

    Please provide us with your Cell C number + contact number, we will get in touch with you to assist. Kindly forward the information to [protected]@cellc.co.za

    ^BM

  • Cell C Customer Care's Response, Jun 13, 2017

    Dear Ms NadsB

    We are yet to receive your details.

    Please provide us with your Cell C number + contact number, we will get in touch with you to assist. Kindly forward the information to [protected]@cellc.co.za

    ^BM

Na
Jun 12, 2017

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