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Re: Cell C
I am very disappointed in Cell C as I have been a loyal customer for nearly 5 years with 2 contracts. One still active. Last year Aug 2006 I was contacted by one of your sales agents asking me to extend my contract that was expiring that year. I was not keen, until he offered me a Nokia N80 making it sound like the best, most advance phone in its range. I even took out insurance to protect this wonderful phone. Beginning Nov 2006- 3 months later the phone stops charging. I took it to a Cell C shop in the Sanlam Centre Ranburg where 2 shop assistants told me that I have to pay for the repair and it will take up to 6 weeks. I refused to believe them as I have a contract phone, and asked if I could phone head office from their phone which they also refused for me to do. Eventually I had to ask them if they scream and shout at all customers the same way. What an upsetting experience and appalling customer service. I then phone IXIA who fetched my phone from work and delivered it within a week stating that there is nothing wrong with the phone. After trying to charge the phone on 2 different charges without any luck, I sent it back on the 16 Nov 2006. It is now more than 2 months later, several phone calls with different answers every time, and no one phoning me for an update or follow up on the phone. The latest excuse is they are waiting for software as the phone needs an upgrade. Such an advance phone needs a software upgrade after 3 months of it being desperately forced unto me, making it sound like the phone of the century? I call this false advertising and theft...
Please attend to my matter urgently or else I will have to take it further.
The complaint has been investigated and resolved to the customer's satisfaction.
I have trying to cancel my router contract that has been paid up and cell c agents keeps on giving me the run around and what is worse is that i am now being charge a lot of money. When i try to contact them they are always busy and they just cut my calls. Pls can you intervene.my contact is [protected]
Service is pathetic.. Paid my acc on 20 Dec 2023, but they have just suspended my acc due to non-payment.. I have been sending my proof to Cell C on a daily basis since Dec 2023.. The do not assist you... Not even 1 department... That includes the legal team...
Good day Prinsloo,
Thank you for reaching out to us.
We apologize for the unpleasant experience. Kindly send us the proof of payment to sm@cellc.co.za, please include your contact details and use the below subject line when sending an email:
CB: bibiprinsloo | Resume line | Cell C number
Regards,
Cell C | SR
I bought airtime for 150 rands and I only used R40 from that 150 but today my balance is R30. How are you guys using out of data what what but I had 2 mbs before I called the call centre
? your service is so bad
bunch of scammers!
Dear Lelethu Mlungu
Thank you for contacting Cell C.
You could have subscriptions on your account that are depleting your airtime. Dial *133*1# to deactivate and block subscriptions from depleting your airtime.
Regards,
Cell C | TM
I would like to know how to contact cell collection department. I had a cellphone contract with cell. It get lost but I am still paying. What matters is that I can't get help bcz I forgotten that cellphone number. I don't even know the balance. Kindly get back to me. My contact number is [protected]
Dear Thandekile Mpumelelo
Thank you for getting in touch.
Kindly provide us with your ID number so that we can access your account. Please email us on sm@cellc.co.za and quote in the subject line:
CB: Thandekile Mpumelelo
Regards
Cell C | TG
I have paid my account in full; you guys listed me for the account. I have sent numerous emails to Cell c, with the proof of payment and still you messed up my credit score.
This is totally unfair and you guys just don't rectify any of it
Good day
Thank you for reaching out to us.
Kindly forward your query, proof of payments, ID number plus contact number to sm@cellc.co.za our support team will assist and have this matter sorted.
Cell C | PN
I missed payment and my account and my account was suspended.Now my account is in arrears with and amount of R3480 even though it was suspended.my monthly payment is R1135 and I only missed 2 payments.
Good day
Thank you for reaching out to us.
Kindly forward your query, ID number and contact number to sm@cellc.co.za we'll look into this matter.
Cell C | PN
I'm a victim of a fraud case. Someone tried taking an upgrade on my behalf. But was unsuccessful. I notified Cell C and sent in the relevant documents. Years later, I tried taking a credit with a different company my application is flagged. No communication or a clearance letter from Cell C to clear my name.
Dear Ayanda T,
We acknowledge receipt of your complaint and apologize for the manner in which this matter was handled.
Please forward your query, fraud case reference number, ID number and contact number to sm@cellc.co.za we'll have this matter sorted.
Cell C | PN
I made a payment,but it was not received I made it at Nedbank on the 6 of October
Hi Precious
Thank you for contacting Cell C.
Kindly forward your proof of payment, ID number, query and contact number to sm@cellc.co.za we will look into this.
Cell C | PN
I took airtime advance of R20 and I had repayed it with amount of R25 now my balance is 10c so please explain where my R2,70c when every day I have the same problem,if you don't fix this problem I am going to port
Dear Peter Adams,
Thank you for reaching out to us.
Please forward your complaint, number in question and an alternative contact number to reach you on to sm@cellc.co.za. Our support team will assist.
Cell C | PN
My phone was lost with my Sim card a year ago. Cellc deactivate my Sim because cellc refuse to sim swap
Dear Nafty Cole
Thank you for contacting Cell C.
We have received your query regarding the Sim swap.
Please forward the details of your query to sm@cellc.co.za so that we can assist with a follow-up on the matter.
Regards
^MP
Most useless cellphone company in South Africa. They don't answer their numbers provided on their web site. You hold on for hours and hours without been assisted. The public should stay away from this cell phone provider.
Dear Sir/Madam
Thank you for contacting Cell C.
We're sorry to hear the opinion you have of us.
Please forward the details of your query to sm@cellc.co.za so that we can assist accordingly.
Regards
^MP
hello
may I ask you to please stop these rude desperate sounding agents to stop call in me,I dont want your so called benefits they fit nowhere in my life
if you have questions regarding this complaint call me [protected]
Dear Matthew
Thank you for contacting Cell C.
Please advise which number you are getting the calls from.
Regards
^MP
I complaining about the service you gave me on my contract. How can you block my contract number after I have failed to answer the questions about the swim swap and expect me to continue to pay the contract? I don't have a problem paying the contract but firstly bringing back my contract number so that I can continue to pay.
It is the 24th of June and my sim card is still not sorted out or resolved not even reconnected.
I was promised feedback and someone from collections department will contact me on the 14th and I am still waiting.
Good day
i keep on getting sms that i subscribe to trending and stahub for R5 a day.
I get phone calls every day from CELLC either they drop the call or no one talking.
I never subscribe to anything. I'm leave cell C today. im so done with you.
I contacted Cell C on the 23rd May to cancel my contract but they tell you it is cancelled but they still deducting my account. Why! [protected]. Then they say it will be cancelled after 30 days but they will still deduct in June
Receiving sms'es from CellC stating my account is outstanding/overdue - I have a debit order setup BUT no attempt was made from CellC to process the debit order at the end of May ( THIS WAS INDICATED BY THE CELLC BRANCH THAT I WENT TO)
Please advise
I have been listed on the credit bureau by cellc incorrectly, my accounts were paid up long before the contract end and proof of payment were sent however recently I realized that I have been listed and blocked for credit, please fix this urgently,
Thanks
Tsholofelo
[protected]
I literally just had enough with cell c now may you close the account I had with you the problem seems to be that you guys do not want to refund me my money then just close the account and keep my cash then I have things to do and your account keeps hanging on my name.
Dear Agreement Moriri
Thank you for contacting Cell C.
Kindly send us a brief description of your query to sm@cellc.co.za so that we can further assist. Please include your ID number and contact number where we can reach you on.
Regards,
^TM
i started call cell c on the 7th february 2023 requested ITC number but they fail to do so they even send me to shop wher i buy the phone but still there is no good outcom Keep on telling the IMEI NUMBER is wrong
NOVA 9 HUAWEI
IMEI NO [protected]
Good day Wnmk
Thank you for contacting Cell C.
Kindly send us a brief description of your query to sm@cellc.co.za so that we can further assist.
Regards,
^TM
Wrong order and i cancell the contract phone was collected from me before debt order take my money but they took my money but no contract with them im waiting for my money from September 2022 till today. I was told that i will get a refund but i don't know when
Good day Nozi77
Thank you for reaching out.
Please send your query to sm@cellc.co.za .
Please include the reference number for the refund + the number in question/ID number and contact number .
Regards
NH
My personal details were used to open a new contract at a Cell C shop. After I contacted Cell C and informed them about this fraud. They requested an affidavit, bank statements and so on. I provided the documents, got a response with reference: OL0470621 in 2021. Till this day this fraudulent account is appearing on my credit history and ITC.
Good day Dhlaba
Thank you for reaching out.
We're sorry to hear your issue hasn't been yet resolved .
Please send your query + ID number and contact number to sm@cellc.co.za .
Regards
NH
Been almost two months and have about 7 ref numbers to date nothing have been resolved also still awaiting a manager to phone me back due to a rude cell c consultant. Again this month got an account that i did not upgrade to . Pathetic to say the least
Good day Chantel
Thank you for reaching out.
We're sorry to hear of the service received.
Please send a brief description of your query, the reference number/s we ca follow up on + the number in question + contact number and the number we can reach you on to sm@cellc.co.za .
Regards
NH
i need my old phone number blocked as my phone was stolen [protected]
my name is justin bravery id [protected]
I was contacted to process my upgrade only to find when I called to follow up the device is not in stock so the agent lied n misled me jus to get the sale or commission. I was lied 2 times since December if u view my profile. My number is [protected]
Hi I was told to submit a motivational letter which I did on Monday but today when call I am told stories I don't know if they want to authorise my claim or not because I was told to provide the Reference number but when I do I am told to provide some 5 number I don't even know what it is and I didn't receive that number.
I have been trying to cancel get more for past four months, but still sitting with same ploblem, I don't need it, I didn't apply for it, I saw deduction in my cell c account, try to call get more but consultants are keeping me waiting, I'm really tired
I canceled my contract with cell c but they still deducted my money from my account. I called them twice last month canceling the account
waiting for a upgrade ons ouer fiber line for 2 mothes now keep call whit no help at all we are in hermanstad 750 welthagen street we keep call for help but every time is the same old storie we must wait 24ours and it will be upgradet but never thit it be upgrade shaun richerd steyn [protected]
I have logged a complaint twice I was phoned, and I explained that there is no reception here at Spaarwater Heidelberg Lesedi and both times I was told that it will be escalated to the technical department.
Once again CELL C network not available how am I supposed to work if Cell C network is never available?
Good morning.
I canceled my cell c contract two years ago, only to find out it's still reflectinh as open on my credit check. I need cell c to close my account and clear my name.
My email address dumongcampalala@gmail.com
I reported a fraud case and cellc stopped the debit order. And I received an email from sm@cellc.co.za mentioning that the contracts are canceled, But recently I still receive calls from your debt collectors saying I still owe and it keeps increasing and still appear on my credit record.
Hi Nkululeko Rudolph
Please respond to sm@cellc.co.za with the details of the collectors that contacted you, os that we can have the matter followed up.
^MP
My debit order for cell c is supposed to go off on the 20th of every month. Cell c does not take the payment. I then get calls about my account being in arrears and get charged for late payments. Today I settled my account via EFT just for the same amount to be redebited again! It is extremely frustrating
I settled my account on the 18th March 2022. The collecting attorneys, NormBisset sent me a paid up letter. But on credit beaurue it appears as if I'm still on arrears.
Cell C refuses to do a upgrade even though I am due for an upgrade, they have [censored]ty excuses the entire time - WORST "SERVICE" EVER RECEIVED FROM ANY PLACE
DO NOT DO ANY BUSINESS WITH THEM!
I have been sent up and down since July 2022 just to find out the guy did not listen to me and also treated me like garbage.
My contract ended 2017 with cellc ,they continued to debit my bank account..I have contacted cellc since then until 2019 on their different platforms.But it has not ended.My credit profile shows two active accounta with cell and one in default..Cellc may you please clarify and bring me to light..
my credit score is affected by this..
Iam not satisfied about your service since March.i am begging for refund no one helped me.on 3march 2022 I ve paid 299 via capitec app because on February they didn't get the money on my account. So I have to pay cash.then the following month they double debit so I need a refund for that 299 I've paid using Nedbank account.
LCD broken on a Psmart 2021, I have paid access fee already but the insurance has made pick up since 22/08/2022
Complaint logged on 16/08/2022. Evidence of bank statements where the debit orders was collected from my account provided on 18/08/2022. Still no service from Cell C - on my own account I had to buy a Vodacom sim card, load data and airtime but I have a contract which is useless.
Good day Schoombee
Thank you for contacting us.
We sincerely apologise for the unpleasant experience.
Kindly provide us with a reference number so that we can follow up on this matter. Alternatively, you may send us a brief description of your query to sm@cellc.co.za.
^NT
I like to report this ridiculous cell c this place deactived my contract without any cancel from my side been 12 years with them now they have a problem to give me a contract and now i have a error on tge system i canot even get a phone at a cell c store
I want this clear my name clear i dont want empty promises again !