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Cell Cfree offer with contract not delivered

Review updated:

I contracted with a Cell C direct store for 2 contracts(casual chat)subject to a free offer of a 32 inch Telefunken LCD TV. The phones are 2 entry level Nokia phones at a monthly subscription of R145 each. The long & the short of it is, the next day after connecting the TV, I noticed the screen was defective. I immediately informed the store of this defect & returned it the next day. Both the store manager & owner informed me that the TV was to be returned to their supplier who was to replace the TV with a new unit. They couldnt say how long this will take & after a week had gone by I was told that the supplier does not have stock. They undertook to inform me as soon as they had word. Almost a month has passed & Im still possession of the TV for which I'm expected to pay for. No attempts were made by the store of sourcing another set from another store & when I suggested this as an option the owner said it would place his store second to others. I dont see how thats my problem???I lodged with customer services, to date haven't had any response. I contracted for these contracts purely with the intention of having the use of the TV offered. I want this contract cancelled at no cost!

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Comments

  • Ma
      Jul 31, 2011

    I am having a same problem, they promised to send me 2fones bt i only got empty boxes.i reported several times and now they are starting sending me satements of which is irritating.i hate cellc

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