[Resolved] Cell C / bad customer service from cell c
I have receive a call from cell C consultant selling cell phone contracts on my Vodacom number [protected] offering me 2 cell phone and I have never agree to it. But surprisely in few day a courier guy call me to come and collect delivery. when I got there I find 2 cell phone from Cell c without my Authority and I tell courier to take the phone back to cell C but they refuse. I when to Cell c store close to me, they said the cannot help me I have to speak to call centre . I call them and they promise me that they will come take the phone within 2 day they never even bother to call me and I keep on calling them. after a month is where the courier come fetch the phone. now they close my phone saying I am owing them for something that I never agree to. I don't want any service from Cell c I am not happy with poor service I receive. Please remove my cell phone number from port system, I need to stay with Vodacom .and I will take legal Action against you I don't owe you anything .Thank you Mr MJ Moremi
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Cell C Customer Care's Response, Apr 19, 2018
Dear Mr. Moremi
Thank you for making contact with Cell C.
The matter has been escalated and we will call you to assist.
We would like to apologize for the inconvenience caused.
Cell C Customer Care's Response, Apr 25, 2018
Dear Mr Dixon
Thank you for raising the matter with us.
We are pleased to hear that your phone is fully functional again.
Please don't hesitate to raise the matter with us if you should experience the problem once more.
Cell C Customer Care's Response, Jun 06, 2018
Dear Mr/Ms. Matsobane
Thank you for bringing your query to our attention.
Please email us your query + Cell C and contact details to [protected]@cellc.co.za.
One of our consultants will call you to address your concerns.
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