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3.8 2087 Reviews

Cell C Complaints Summary

1447 Resolved
637 Unresolved
Our verdict: With a good resolution rate, Cell C generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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Cell C reviews & complaints 2087

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3:52 am EDT
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Cell C service delivery cell c

I walked into Cell C Tygervalley in Cape Town on 4 April 2018 to repair my cracked screen of my Huawei P Smart which I only have for 2 months. The lady who assist me wasn't very helpful as she was saying that I should take the phone to Wefix to repair. I told her that I have CSurance. She then let me complete the forms and say that CSurance will contact me. She did not give me any reference nr or copy of the documents. I went to the shop after 2 weeks to ask if they have any feedback from the insurance as I did not received any calls. The lady said that it is still early days and they will contact me later. On 2 May 2018 I called the shop in the morning to ask if they have any feedback, The lady, Zamonri - not sure if I spell the name correctly- say that she will check for me and call me back later. I called again at 13h00 to ask for Zamonri only to find that she is on lunch and will be back at 14H00. At 14H30 I call again when I ask to speak to Zamonri, the lady first ask who is speaking, when I say my name she said that Zamonri is on lunch. I could hear that she didn't want to speak to me in the background. I then speak to the Manager about my situation and he gave me the nr of CSurance( [protected]) and reference nr WPBEL249493. When I called CSurance they said that they have no claim under my name. I then go into the shop on 3 May 2018 to Linley to get clarity. He then went to fetch my documents at the back of the store and made me a copy of the documents. He then submit the claim to CSurance and gave me the Ticket ID: 595226. It become evident that my claim was never logged as I never received a Ticket ID. When I called CSurance on 5 May they promised to send me an email with the quotation. Since today I have not receive any email. In have spent a lot of time over the phone to explain my situation to C surance. I am not more than a month without a phone for which I am paying every month. I am very unhappy on how my situation has been dealt with.

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Update by Christoline
May 07, 2018 12:41 pm EDT

Thanks for your assistance, payment has been made and send. Why do one has to go such extreme measures to get service? I honestly think you should address your staff at CellC Tygervalley.

Update by Christoline
May 07, 2018 6:52 am EDT

The nr is question is [protected].

Update by Christoline
May 07, 2018 6:42 am EDT

I eventually get through to Csurance since this morning, only to find that they've mailed the quote to Tygervalley Cell C on 4 May 2018 already. What is service delivery to this shop? I am totally disappointed to say the least.

Update by Christoline
May 07, 2018 5:24 am EDT

You can reach me on [protected]

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Nkhasi T
, ZA
May 12, 2018 7:30 am EDT
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Good day.
I have bought WhatsApp data on the 3th May of which the system says it will last for 30 days, but it run for 9 day.

This is unacceptable, I will be taking this matter with Consumer protection.

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12:06 pm EDT
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Cell C network sms

Horrible I'm so upset and unhappy I ported both my numbers to cell c from vodacom last month and ever since I ported in I had problems there' was a big delay in receiving SMSs of up to one hour now since 2 weeks ago I can't get any SMSs at all on both my numbers I call your technical call centre and tey just keep giveing me the same troubleshooting over and over and the more I tell me that it's not helping tey telling me to try again I did even call your port department yesterday and it was at no help I'm uesing my numbers for business and me not being able to receive SMS is makeing me lose business and this is very unacceptable I'm thinking about going to mTN instead because cell c is a horrible network no one can help me please sort this out or I'll port to a outer network my numbers are [protected] and [protected] I'm haveing this problem on both numbers please help I'm very unhappy

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2:08 pm EDT
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Cell C data

Ok brought 30 gigs data on internet banking for 365 days. I got sms to say my data will expire in 30 days I called cell c and the consultant on the first interaction tell me that I have to only purchase this option inside a cell c store. False and misleading customers. Then I called the second time and the consultant told mr to reverse the interaction at the bank the more i'm telling him I don't want my money I want data for 365 days instead of helping he started laughing disgusting service

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5:46 am EDT

Cell C bad customer service

3 months ago I went into cellc blue route mall requesting an account split and giving them all the information and documents they requested. They were suppose to change banking details and debit days on one of the accounts and shanay that was dealing with us said it will all be done bearing in mind that it takes a month for the change to go through. This happened in February. So in April everything should have changed instead they debited the incorrect accounts on the incorrect debit dates which caused the debit order not to go through and bank charges to occur. On the 16 of April I called into cellc customer care and asked them why the instruction that I gave to the consultant wasn't done. They said that the only change that was done was the debit order date. Which is incorrect. I then Called into the branch and spoke to the same lady that dealt with us and she said that she will fix everything. Still nothing was done. On the 5 May we went back to cellc blue route mall and spoke to the same lady(luckily the same lady was there as they change consultants all the time). We spoke to her again and was very unhelpful and had an attitude. It's taking them 3 months to fulfill a simply request and the thing that upsets me the most is that the so called manager(shanay) doesn't not want to take accountability for messing up. She did not follow up to check that everything was corrected or her instruction to who ever wasn't clear enough. Now my account is one month behind not knowing what is going to happen this month. If there are anymore bank charges that occurs on my accounts, I will be holding cellc blue route mall accountable. Very upset client.

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9:00 am EDT
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Cell C service

Hi
I was at cell c stores in LA Lucia durban, and No one helped me, I am a Telkom customer but was gona change my contract over to cell c at the end of this month, I even asked another guy for help but he told me I don't work at this store I'm here only to fetch stock and go to cornubia, which is understandable but his approach to the situation was not in order.i just think that maybe yourl should employ more staff as I am a businessman and I will never treat my customers the way you guys do...

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6:03 am EDT
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Cell C Unethical company policy and terrible client service of glocell

Good day,

I am so frustrated now that I can just about climb the walls! You see I have the absolute misfortune of being a GloCell client after my CellC contract was migrated from Autopage.
My contract expires on the 15th of June 2018 and I have therefore been hounded by call agents from GloCell regularly in a bid to have my contract upgraded. This is all fine and well, except that I am being offered a Samsung phone with a measly 16G memory and that is it, no options no choices nothing.
You see it appears that GloCell has in there infinite wisdom decreed that I only qualify for a contract of R350 or R400 per month, and make no mistake that is the company's right provided they can at least advise me what this decision is based on (that is to say if I understand the treating client's fairly and national credit act legislation correctly) however it appears that all and sundry at this company must be clairvoyant as not a single person has even so much as asked me what I earn let alone for proof of my income.
Nevertheless I then decide that as I cannot keep banging my head against a brick wall trying to get them to re-evaluate or give me a viable option and request to give notice on my contract to close it and make arrangements to have the R3800 credit on my account refunded to me…

And here is where I completely lost my cool, because it appears that it is company policy for GloCell to steal from their clients without a qualm. You see they have decided that I will forfeit the credit amount when I close the contract, and when I asked how in the world this could possibly be fair I was told it is in the terms and conditions and she could send them to me to confirm. I am not sure which terms and conditions these are as I have never been offered any terms and conditions in my tenure with this company and I really do not understand how blatant theft actually lands in any so called terms and conditions at all in the first place. It certainly does not bode well for the company's ethics if they have to right stealing from their clients into their official terms and conditions to cover them in an event of their need for dishonesty!

I asked for a contact number of person to speak to make my displeasure known and to have an option to lodge a formal complaint or dispute about this decision but the lady refused to give me either and suggested that I send yet another email to the customer support email address. As if that will be of any use! I have send 3 previous mails about my upgrade and nobody has so much as lifted a finger to even reply to my mail with a " get lost"!

I am therefore sending this email in the vain hope that somebody will decide to at least read it and perhaps have a shred of pride in the organisation they represent to give me a chance to discuss the matter with a mandated official who could give me a sensible resolution to my problem, before I take the matter to social media and if needs be a court to get restitution.
Charlene van der Merwe

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5:13 am EDT
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Cell C subscriptions

I filled R100 airtime yesterday and within the past 24 hours- I have been receiving sms subscription notifications- something I never approved or requested! only to see my airtime balance being R0.00. This is unacceptable! especially when the Airtime i purchased was needed! I am extremely angry. The networks should automatically block such subscriptions before it takes airtime- unless its requested by the owner.

Had it been an emergency situation whereby I had to call my ICE contact I would not gotten through to them only because this company robbed me of my airtime! PISSED OFF!

No company should be allowed to have access to contact numbers unless provided by the owner of the number! This should be illegal! millions of people are being scammed and robbed this way! it is appalling!

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9:01 am EDT
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Cell C citrus sensation 10.1 inch tablet

I purchased the citrus sensation 10.1 inch tablet at Edgars La Lucia Mall on Monday 30th April 2018.
I actually reside in Gauteng but decided to purchase it while I was away for the long weekend. I realised after switching it on that it only has around 4Gig storage and not 8 Gig as it says on the packaging. I tried to download some apps and immediately it started getting low on space. I then purchased a Sandisk 32 Gig SD card so that I could download more apps and I was unable to save anything to the SD card, not sure why.
Please can someone help me with this whole situation as I am unhappy with the purchase of the tablet at this point.

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6:03 am EDT
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Cell C phone

This morning I went to Cell C Carlton Centre for my phone repair. The trading hours written 09H00-17H00 Mon - Fri, but the consultants never opened the shop at 09H00 till I harshly knocked at the door. The Consultant said she cannot repair the phone because there is no sim card. I told her I can do sim swap and she asked me to produce proof of residence. JUST FOR SIM SWAP!

She said to the foreigner who went for sim swap "COME SIT MY FRIEND YOU ARE A VIP AND UNIQUE"
I STRONGLY DO NOT RECOMMEND THAT CELL C SHOP!

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Update by Olwethu Nzimande
Apr 30, 2018 6:14 am EDT

This morning I went to Cell C Carlton Centre for my phone repair. The trading hours written 09H00-17H00 Mon - Fri, but the consultants never opened the shop at 09H00 till I harshly knocked at the door. The Consultant said she cannot repair the phone because there is no sim card. I told her I can do sim swap and she asked me to produce proof of residence. JUST FOR SIM SWAP!

I went to my bank to obtain the statement having my address. When I came back she asked "YOU WANT A NEW NUMBER?" I said sim swap, then she said "I would not ask for proof of address if I said sim swap."

She said to the foreigner who went for sim swap "COME SIT MY FRIEND YOU ARE A VIP AND UNIQUE"
I STRONGLY DO NOT RECOMMEND THAT CELL C SHOP!

CELL C I SUGGEST THAT YOU TRAIN AND MONITOR YOUR EMPLOYEES OTHERWISE WE WILL SWITCH TO OTHER SERVICE PROVIDERS.

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5:51 am EDT
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Cell C my cell c paid up account showing on my credit report / removal of account on my credit report

I had a contact with cell c but was in able to pay on time.I settled the balance later and was given a paid up letter, but up to today the account still shows on my credit report as unpaid. I would like the account to be removed or atleast get an explanation why is it still there and for how long it will stay there.my name is Refilwe Beatrice Mosala

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5:33 am EDT
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Cell C bad customer service!

22/03/2018:
Phone was booked in for repairs at Shop F83 Galleria Mall, Cnr Moss & Kolnick Drive, Kwazulu-Natal, 4126. Job card no: KNAMA246276.

29/03/2018 @ 13:28pm:
Quotation was received for excess fee payable of R1, 250.00 from Nokwethemba ([protected]@wwas.co.za)

14/04/2018 @ 08:50am:
Proof of payment was sent to [protected]@wwas.co.za for excess fee paid of R1, 250.00.

17/04/2018 @ 08:28am:
Go ahead for repairs was given by Fikile Edith Mbeye ([protected]@wwas.co.za).

18/04/2018 @ 10:00am:
I received an sms confirming that my payment has been received and my device queued for repairs at Cell C Repair Centre.

20/04/2018:
I contacted Cell C Repair Department to confirm that the phone should not be sent back to Kwazulu-Natal address and should be sent to my address at 03 Madeliefie St, Riamarpark, Bronkhorstspruit, 1020. Cell C confirmed that it can only be sent back to another store as it was collected from a store so I contacted Cell C Highveld Mall in Witbank and arranged collection at their stote after arranging this with Cell C Repair Department first. The shop assistant at Cell C Highveld Mall also called Cell C Repair Department and confirned delivery at Highveld Mall.

21/04/2018 @ 11:43:
Copy of the job card and my ID was e-mailed to Cell C Highveld Mall ([protected]@cellc.co.za) to confirm delivery again.

23/04/2018 @ 15:51pm:
I received an sms confirming that my device has been dispatched from Cell C Repair Centre. I immediately contacted Cell C Repair Centre to confirm the delivery address and they once again had the Kwazulu-Natal address for delivery but there was a note visable stating the phone must be sent to Highveld Mall in Witbank. So the consultant confirmed that the phone will be sent to Highveld Mall and not the Kwazulu-Natal address.

26/04/2018 @ 10:19am:
I contacted Cell C Highveld Mall to find out if they have received my device already but they confirmed that they have not received the device yet.

26/04/2018 @ 10:40am:
I contacted Cell C Repair Centre regarding the phone that have not yet been delivered and they confirmed that the device was already delivered on 24/04/2018 at Shop F83 Galleria Mall, Cnr Moss & Kolnick Drive, Kwazulu-Natal, 4126.

How is this possible to make this mistake after I made numerous calls to Cell C Repair Centre confirming that the phone must be sent to Cell C Highveld Mall in Witbank?

This is not acceptable I am very sorry!

I arranged that the phone will be collected at Cell C Highveld Mall today and now it can not be done because the repair centre did not do their job correctly not even after I have made numerous calls (which they also record for record purposes buy the way) confirming the change of delivery address.

I am not happy at all with Cell C's poor customer service and I do not accept the fact that I just have to accept that I will only be able to collect the phone within the course of next week according to your consultants!

I will not wait any longer for my device and I insist on collecting my device at Cell C Highveld Mall on Saturday 28/04/2018.

This is not my problem and I did try to prevent this from happening and still your repair department failed after the correct information was provided to them before the device was even dispatched to the couriers.

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4:31 am EDT
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Cell C unethical behaviour

I lost my phone and C surance is busy processing my claim

1. C-surance once asked me to call customer service to request for a beam report. when I called customer service they said they have no idea what I am requesting

2. they also asked me to request for subscriber agreement, customer service said they do not know what is that

in the process, when I call 084135 it takes me straight to accounts
some said I should call 084145
I never got to the right department, I have been transferred from one call to another without getting any help

I believe C-surance is part of cell c, please train your your staff to ask for the correct information and use the terms that everyone knows to avoid to be transferred the whole day

this is the 3rd week waiting for my claim to be processed, and I am without the phone - it is frustrating!

one last thing, when I call and they have to transfer me to the other department, the line get cut off along the that process and to think of the time I have been holding and still going to hold again when I call back

I am so angry right now

please train your stuff to talk the same language asomblif tuu!

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8:32 am EDT
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Cell C upgrades

I done 2 upgrades simultaneously. RAM couriers delivers one upgrade. Says the other is still at the warehouse. And they will deliver the next day.
I wait 3 days and call Cell C... only to be told that the other upgrade was returned back to Cell C in JHB after 3 failed delivery attempts by RAM.
How can the deliveries have failed if one was successfully delivered to me.
Who's fooling who here.
Then I speak to Vusi in the delivery department at Cell C who has no Telephone manners and telling me, the customer, that I should not speak over him - but he is the one that keeps repeating himself and then eventually transferred me without saying anything. He is one of the many disgraces Cell C has working as Customer Service Reps.
I want the other upgrade delivered ASAP or I stop payments at the bank and Cell C can fight me with lawyers nd whoever else for their money.

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4:05 am EDT
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Cell C bad customer service from cell c

I have receive a call from cell C consultant selling cell phone contracts on my Vodacom number [protected] offering me 2 cell phone and I have never agree to it. But surprisely in few day a courier guy call me to come and collect delivery. when I got there I find 2 cell phone from Cell c without my Authority and I tell courier to take the phone back to cell C but they refuse. I when to Cell c store close to me, they said the cannot help me I have to speak to call centre . I call them and they promise me that they will come take the phone within 2 day they never even bother to call me and I keep on calling them. after a month is where the courier come fetch the phone. now they close my phone saying I am owing them for something that I never agree to. I don't want any service from Cell c I am not happy with poor service I receive. Please remove my cell phone number from port system, I need to stay with Vodacom .and I will take legal Action against you I don't owe you anything .Thank you Mr MJ Moremi

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Matsobane
, ZA
Jun 06, 2018 6:31 am EDT
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Good day Cellc

I think you Guys are taking Me for a ride, I complained about my account last Month and nothing was Done, Know I’m getting statement showing Me that I’m Owing R1.118.47 and My amount is R99.00.

Tell me who is going to pay this amount and why are you guys playing with Out information because know I can see 3 addition numbers on my name see below

Please get this sorted Out and please advise how to go by and close this [censored] Stupid account with the Heartless and less caring stupid company of yours [censored]

From: Maila, Emmanuel: Infrastructure Services Africa
Sent: Tuesday, May 22, 2018 12:09
To: 'cusserv@cellc.co.za'
Cc: 'Z.Biyela@cellc.co.za'
Subject: FW: Complain

Good day Cellc

I’d like to report the debit order that went through my account on the 16th May 2018 without my knowledge and my authority.
Please investigate further as to who authorized this transaction and on what grounds was my money debited without any communication from CellC and I want the culprit dealt with accordingly.

Please note that I only have one account with CellC and that is for R99.00 per month for 2G data bundle only.

Let’s not forget that we do open the cellphone contracts with CellC hoping and believing that Our personal data is safe and protected but after the recent occurrence on my personal bank account being debited unlawfully only demonstrated that Cellc is not client oriented as the should be. This thing show’s that all cellphone Services providers are the same they practice the same thing of ripping their clients off as I thought Cellc is better than the others but I was wrong because same thing is happening as well.

I need to be informed with this case this is unacceptable and fraud practice that is done on my account and such a big company like Cellc can do this to their clients.

Please find the Support documents as requested.

Very angry Customer and please keep me updated

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Matsobane
, ZA
Jun 06, 2018 6:26 am EDT
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I have on account with Cellc for 2G data and paying R99.00 and in the month of may the debit Order for R199.00 went through from my account and reported it and nothing was done about it and today 06-06-2018 I received the statement showing that I have three additional account and numbers with CellC of which I don't have any idea of and they claim that I'm owing them R1.118.45,

cellc is useless

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Peter Dixon
, ZA
Apr 24, 2018 8:06 am EDT
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When making a call to any number I obtained an error message "call not sent". I phoned 084 140 on my work phone. I got a big runaround and had to enter my cell phone number. When I finally got to speak to somebody they asked for my phone number. I gave it to them and explained my problem. Without a word I got transferred and was then told that the call was terminated. Phoned again, same thing again, I requested the number that I would be transferred to, it is [protected] (technical department). I phoned that number and got the same runaround and when I got to speak to somebody they insisted there must be something wrong with my phone or sim card. I suggested I reboot my phone but they thought that a bad idea. I thanked them and hung up and rebooted my phone. Eveything works again.

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Cell C refund of overpaid funds

What a useless incompetent bunch of idiots are employed at Cell C, I have overpaid my contract and received a call for an upgrade a few months ago, I had queried my overpaid account during this call and requested a refund. I followed up on the 3rd of April with a call being placed to Cell C, I spoke to an agent who referred my query to the Line Manager who promised to log my call and provide a reference number, I called again and was put through to another agent I was told that my query was not logged as there was no reference number, I then requested to speak to a Senior Manager, I spoke to three different Managers one of them requesting a Bank statement to confirm that payments were made by the specific account in question (is this really necessary or just another time delaying tactic after all you received my payments from this account all the time) I adhered to the request even though I was on Holiday with lots of inconvenience because of this request and yet to date they could not resolve my query. I'm so tired of making these calls and explaining the same thing over and over again. I recently received calls from another Manager who acted on my query but lied to me that my money would be refunded yesterday. I called again this morning and vented my frustration and was told that this manager was on leave yet he called back later in the day, again no refund reflects in my account. Because of the promise made to me I requested a proof of payment today. The Manager sent me a system generate statement confirming that my refund is in the queue for payment, what an incompetent Manager he is, after explaining the entire scenario to him I was of the view he would act diligently and expedite my refund with money being transferred into my account and not by means of a system generated statement. I would like Cell C to refund my overpaid funds with interest and cover the costs of all the calls I have placed to them since last week reason being my query stems back from the date of the upgrade call a few months ago, I followed up on the 3rd of April and to date their 3 to 7 day SLA has not been honoured to their loyal customer.

To the CEO and the Executive Management Team, I guess you sit on your butts enjoying your coffee and meetings while your Business profits from unethical practices by your staff and the shoddy services you render, you are clueless about the Poor Service your incompetent staff render to Patrons who pay in advance and support your Business. In my honest opinion your staff reflects a true description of incompetence at its best and deserves to be employed probably in informal trade rather than customer services. South Africans don't need shoddy services like yours. If you are serious about doing Business in the New South Africa catch a wake up and fix your problems as there is no space in Customer Services for idiots like your staff. My perception about your Brand is at its lowest, I will never do Business with Cell C again and please refund my overpaid amount with interest as well as the costs associated with the numerous calls placed to your Customer Care Line or else I will lay charges of theft against your company and publish this in the Media. I'm not afraid of doing so!

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8:42 am EDT
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Cell C eft banking details

I've been trying to pay my account the entire day and no one has been able to assist me, it's ridiculous. I'm with Standard Bank and I'm trying to make an EFT.
These are my otions when i type in Nedbank:
Nedbank Incorp. FBC, Nedbank Lesotho Limited, Nedbank Limited, Nedbank Ltd Incorp. PEP Bank, Nedbank Namibia and Swaziland is obviously not an option.
So I select Nedbank Limited, but when I do that, this automatically appears in the branch section; [protected] - all branches and there is nothing I can do about it. It won't let me search for or type in a branch. Corporate client services as a branch does not exist. Cell C as a branch does not exist.
I refuse to have to keep going into Nedbank to make these payments any further, nobody has the time for that. Therefore I refuse to pay my account for cellphone number [protected] until you have sorted out this matter.

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Cell C sim card re-issue

Hi, I am absolutely at the breaking point here with cellc, I do still have 3 contracts with them which i will pay off and cancel, due to their lack of knowledge with a simple problem.. i had a phone number [protected]) which I used for the last 18+ years of my life, it is a mtn which I ported to cellc, some time ago, last month my phone was stolen ( March 7th 2018). When I visited the cellc store to make a new sim, I was told the number is registered to a person born in 1951, I am born in 1983 . How is this possible? When I have had the the phone number ever since high school.. I contacted the call centre, they asked me for.a security check, to which I'm not sure of the last numbers I dialled it's normal to forget, the phone I was using was a dual SIM card, on SIM 1 I had a contract card and SIM 2 was my number in question (083 number) .I used to make calls using my contract card and mostly receive calls using my number (083). This number is linked to my bank and all the accounts I have. It even used to be on contract with cellc, and after the contract ended i went to payg, yet they cannot help.. I asked the call centre agent, who's name is rosemary if i had to obtain a affidavit from the police station together with records from my bank showing this number has been my number all the time. She said there's nothing she can do. If i fail the security check it's almost cause.. I would like someone from higher authority to please assist.. I need that number back.. as it was stolen from me.. it belongs to me.. what else do u guys need to consider the fact that I would not go this far to get something if it didn't mean so much to me.. u can contact me on [protected]. Thanks.

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2:07 pm EDT
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Cell C data purchase, money taken, no data received. bad customer service

I purchased data on Cell C's website on 6 Feb 2018, and paid using my card through Payfast.
The data never arrived, I contacted cell C, and was told to wait 24 hours. I contacted them after that, the service agent confirmed that no data had been sent to my wifi number of [protected]. they said I should contact Payfast for a refund.
Payfast, after sending proof to them, confirmed that Cell C had already been paid.
I sent this proof to sell c, and the incompetent agents kept sending me a reply to deal with Payfast, obviously not reading the email properly.
It is now over 3 months later and it is still not resolved. I do not have a refund or the data. or anyone competent giving me a solution. EXTREMELY frustrated.

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11:48 am EDT
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Cell C contract cancellation

I initially signed a cell phone contract with cell c (24 mths).I then decided to cancel the contract in the 18th month.After making enquiries I was advised to pay the sum of R1324-75 for such cancellation which was done in march 2018.
I thereafter received a statement for the amount of R 1162-06 stating cancellation fee.
At no time was I advised that a cancellation fee is involved.
If I had been advised I would have waited the full term.
I contacted the call centre on 9/04/2018 and I was told that the fees apply.
I
humbly make a request for the fees to be waived. Cell number [protected]

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2:59 am EDT
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Cell C terrible service

Chandre Billings

11:59 AM (21 hours ago)

to Bistone, Maurice, me

Good Day

Hope you are doing well

Miss Jade Shanker called in today as she was promised on the 7 april 2018 that she will get a call back concerning her complaint on her data validation case. Customer as been calling in as no one contacted her back ever since she logged the complaint and she has been calling in to do follow ups on her on cases that was created and she was advised that she will be contacted after 2 working days and its been more than the time she was advised on.

Customer is unhappy with the way the case is being handle as there is no information on the case for us at the customer desk to provide customer with. There are to cases logged for one complaint but still no one got back to the customer even after 3 working days.

Miss Jade Shanker would like you to call her tomorrow morning before 9:00am with information on her cases that she logged, if not the complaint will be escalated further

nb:customer requested to be added on the email as no one contacted her back so that she may have proof that we emailed you to call her back.

Customers information:

Jade Shanker

[protected]

jade. [protected]@gmail.com

Kind Regards

Chandre

Chandre Billings
Merchants Level 1
Cnr Maxwell Dr. & Pretoria Main Rd. Buccleuch
Johannesburg
[protected]

This email and its contents are subject to our email legal notice which can be viewed at http://www.cellc.co.za/dl/cms/downloads/Email_legal_notice.pdf

Still no feedback, I mean this is absolutely ridiculous, I have called everyday since the 3.04 and still nothing.

Very unsatisfied and disappointed with the service, I know for a fact it does take to long for a call recording to be pulled out and dealt with.

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Cell C In-depth Review

Overview of Cell C: Cell C is a telecommunications company that offers a wide range of services and products to its customers. With a focus on providing affordable and innovative solutions, Cell C has become a popular choice for many consumers.

Services and Products Offered: Cell C offers a variety of services and products, including mobile voice and data plans, broadband internet, and fixed-line services. They also provide value-added services such as content streaming, international roaming, and device financing options.

Network Coverage and Quality: Cell C has made significant investments in its network infrastructure to improve coverage and quality. While their network coverage is generally good in urban areas, it may be less reliable in rural or remote locations. However, they continue to expand their network to reach more customers.

Pricing and Plans: Cell C offers competitive pricing and a range of flexible plans to suit different needs. They have affordable prepaid options, as well as contract plans with various data and voice allowances. Customers can also take advantage of special promotions and discounts.

Customer Service and Support: Cell C is committed to providing excellent customer service and support. They have a dedicated customer care team that can be reached through various channels, including phone, email, and social media. Customers can expect prompt and helpful assistance with their queries and concerns.

User Experience and Interface: Cell C's user experience and interface are designed to be user-friendly and intuitive. Their mobile app and online portal allow customers to manage their accounts, check usage, and make payments easily. The interface is clean and simple, making it easy for customers to navigate and find what they need.

Additional Features and Benefits: In addition to their core services, Cell C offers various additional features and benefits. These include value-added services like content streaming platforms, device insurance, and loyalty rewards programs. They also partner with other companies to offer exclusive discounts and benefits to their customers.

Competitor Comparison: When compared to its competitors, Cell C stands out for its affordability and innovative offerings. While other providers may have better network coverage or more premium services, Cell C's competitive pricing and value-added features make it a strong contender in the market.

Reputation and Trustworthiness: Cell C has built a solid reputation for being a reliable and trustworthy telecommunications provider. They have been in the industry for many years and have a large customer base. While no company is perfect, Cell C has taken steps to address any issues and improve their services based on customer feedback.

Conclusion and Recommendation: Overall, Cell C offers a range of services and products at competitive prices. Their commitment to customer service, user experience, and innovation sets them apart from other providers. If you're looking for an affordable telecommunications option with good customer support, Cell C is worth considering.

How to file a complaint about Cell C?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Cell C. Make it specific and clear, for example, "Incorrect Billing on Cell C Mobile Plan".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Cell C. Mention key areas such as customer service interactions, billing issues, network coverage problems, or any contractual disputes. Include relevant information about transactions, such as dates, amounts, and what the transactions were for. Clearly describe the nature of the issue, including any steps you took to resolve it and how Cell C responded. Explain how this issue has personally affected you, whether it's through service disruption, financial loss, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with the company, bills, or contracts. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with Cell C. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

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9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Engage with any replies from Cell C or other users to further your case.

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