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Celebswhiteteeth / after taking steps to cancel beware of computers down response

1 326 Lincoln Rd. #208Miami Beach, FL, United States Review updated:

Reading the numerous complaints about the tendencies to cancel the subscriptions after the trail samples are received I must further add; I never received the trail sample and did call to cancel after the same problem with another company offering the same deal. At the time of my call to cancel the company told me that their computers were down and I continued to call only to get the same response about the computer problem. Needless to say I experienced the money being taken out of my account to pay for the yearly subscription of $150 rounded figure along with the process fee of 4.50 but this does not included the bank charges for overdraft fees when not knowing that this was going through.

The company was quick to reverse the charges within 3 to 5 business days but does not refund the 4.50 cent charge being it is a foreign country charge to the bank. This company also said to talk to the bank to reverse the overdraft charges which they are unaware that the bank only reverses charges that they are the one at fault. So because of their computer problems I am now left with charges totaling $70 more plus whatever else may clear the bank because this is deemed my fault. Sad story is that when one thinks they are getting something for nothing beware there is a cost and it is the consumer who needs to be aware of the fine print but even to the attempt to undo the process computers go down and we end up paying for it anyway.

The thing is right now everyone is out to get something for nothing including banks and credit departments so watch out there is a price to pay and it is usually the consumers ignorance that ends up costing.

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  • Bo
      20th of Mar, 2010
    0 Votes
    Celebswhiteteeth - ripoffs
    United States

    I ordered the sample product from this company and never got it They took my money with no problem. I called them several times and emailed them. They claimed the shipped the sample but it was sent back to them. They took my info again and said they would reship the sample. This happened three times and I never received it. I canceled my card so they could charge it the full amount. This is a SCAM I urge everone to stay away.

  • Ja
      25th of Mar, 2010
    0 Votes
    Celebswhiteteeth - Overcharge
    United States

    I too ordered a sample as a trial from Celebswhiteteeth, and I too read their terms with no mention of membership. They charge me .99 cents plus they deducted 169.95 from my check account ( 2 ) days after cancellation and I too want my refund. I have kept on file a cancellation number they sent me, plus the refund ticket number, and still no refund. I have also sent the sample back where it came from. Where's my money.

  • Cs
      26th of Mar, 2010
    0 Votes

    I work for Celeb White Teeth. I'm sorry that you are unsatisfied with our product. Please feel free to contact our customer support center by email or our toll free number at 1-866-202-0846, Monday – Friday 9:00AM - 9:00 PM EST and Saturday 9:00AM – 5:00PM EST. We suggest email for a faster response. We will be happy to answer any questions or solve any issue that you may have.

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