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celebrity squares LLCexcessive amount charged on cell phone

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It appears that I received an- E-mail message freom this company, I opened the message and somehow this was charged to my account. This happened a second time the PREM SMS 654654 Predict.. The total charges on my phone bill are $19.98

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  • Cu
      Oct 07, 2010

    We are sorry to hear about your experience. Please be aware that we at Celebrity Squares take customer satisfaction very seriously and would like to address any concerns that you may have. You can call us 24 hours a day, 7 days a week at [protected] so that we can resolve your inquiry; you can also contact our customer service at http://www.celebsquares.com/index.cfm/fuse/support or by sending an SMS message with the word ”HELP” to 258258. Keep in mind, we post our toll-free customer service number on our website and include it in SMS messages we send to your cell phone.

    Please note we use an industry best practice double opt-in to prevent inadvertent or fraudulent sign-ups. To enroll in our service, a prospective member must first submit their cell phone number on the Celebrity Squares sign-up page which clearly explains our terms and conditions including the monthly price of the service and billing to the cell phone. We then send a text message to their cell phone which again discloses the essential membership terms. They then must correctly enter the PIN on our website or reply with a confirmation SMS message from their cell phone to activate the account. The double opt-in process and clear disclosures ensure a high level of consumer protection and satisfaction. If a member wants to cancel the service, they can simply text “stop” to 258258 or call our Customer Service number or go to http://www.celebsquares.com/index.cfm/fuse/support.

    We hope this addresses any concerns you may have; if not please contact us through any of the means above and we’ll take care of your issues.

    Sincerely,

    Customer Service
    Celebrity Squares

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