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Celebrity Smile / Unauthorized Credit Card Charges

1 Largo, FL, United States Review updated:
Contact information:
Phone: 1-888-6928352

I ordered a "free" sample of their product last month, only requirement was to pay the shipping charge. Since then, I've had 2 charges on my current VISA bill from them for 39.95 and 44.90 for nothing I've ordered. These unauthorized bills are plain fraud and theivery! I want to know what to do to stop these criminals from continuing to try to rip off the public at large. This needs to be brought to the attention of a federal agency immediately! I will be contacting my VISA company along with a local news agency!

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Comments

  • Na
      30th of Sep, 2008
    0 Votes

    Same scam mdse supposed to only cost shipping but was charged $44.85. Cannot contact by phone only get automated
    answer and email address is no good.

  • Th
      3rd of Oct, 2008
    0 Votes

    The Celebrity Smile tooth whitener was a rip-off!! I ordered it to prepare for my wedding. The tube supply didn't even last for the 14 days of the trial. I called several times and got no answer. My account was charged for 2 payments at $44.90 and$39.95. I am very displeased with the product and want the charges to my account STOPPED immediately!! This is a shameful scam.

  • Be
      6th of Nov, 2008
    0 Votes

    I see the celebrity smile as a scam also. I ordered the free sample and paid the shipping cost. I also am getting bills for productsd I did not order. Isen't it credit card fraud for them to charge the credit cards for items we did not order.

    I did print the celebrity smile web page that does NOT say anything about future shipments nor charges.
    I am sending a letter to the BBB and have contacted the locale law enforcement as I am red about getting ripped off.
    I have also contacted the credit card company and have filoed a challenge to the charge and put a "stop" to any future charges from the same company.

  • Vi
      7th of Nov, 2008
    0 Votes

    I received a 'Celebrity Smile' vial in today's mail, with a $44.90 charge to my credit-card...totally unauthorized!
    I too, sent for the 'free' sample & NEVER had the intention of ordering, MORE ESPECIALLY after reading the method instructions.
    I called their toll-free number and was advised that 'due to the amazing interest in our product' the wait-time would be...41 minutes!
    I called my credit-card company and they are disputing the charge; however I was told that Central Coast Nutraceuticals has instigated a monthly delivery/charge to my account! NEVER was this authorized!

  • Ma
      13th of Nov, 2008
    0 Votes

    SAME AS ABOVE COMPLAINTS. I ORDERED FOR THE FREE TRIAL TUBE AND HAD NO INTENTIONS OF GETTING ANYMORE. NOW $44.90 IS TAKEN OUT OF MY ACCOUNT EVERY MONTH AND I AM SENT A NEW TUBE WHICH I DO NOT WANT. I ALSO HAVE BEEN TRYING TO GET IN TOUCH WITH THE COMPANY BY PHONE BUT I NEVER GET THROUGH TO ANYONE. NOW I AM TRYING TO CANCEL MY ORDER VIA E-MAIL. I NEVER AUTHORIZED ANY MORE ORDERS.

    PLEASE CANCEL MY ORDER OR I WILL HAVE TO GET MY ATTORNEY INVOLVED. AND BY ALL OF THE NEGATIVE COMMENTS ABOUT YOU SCAM OPERATION I DO BELIEVE WE ALL HAVE A GOOD CASE AGAINST THIS COMPANY.

  • El
      13th of Nov, 2008
    0 Votes

    I ordered a tril sample of the Celebrity Smile and I do not like it and don't want any more!!! But you sent me another one and charged me for it at $44.90. I think this is a rip off also and I want this taken off my charge card right away!! Now I want to send this other one back and need you to let me know how to get a delvery conformation from thr shipping provider and an RMA (return merchandise authorization) number from Costomer CARE?!! i CAN NOT GET YOU TO ANSWER THE PHONE SO I can get the info. I need to return the product~!!! PLEASE HELP ME!! AND GET THIS OFF MY CREDIT CARD!!
    WAITING TO HEAR BACK FROM YOU___THANKS,
    Elyse Byler

  • De
      14th of Nov, 2008
    0 Votes

    If you click on the "Terms and Conditions" Tab on their website and read over it before ordering, you will see that it plainly says that you have a free 14-day trial, after which, you will be charged the monthly fee to continue receiving their product. I haven't tried the product yet. I just ordered it yesterday, but I did read the terms and conditions, so I am aware ahead of time that there may be further charges.
    I had this same problem with "Ivory White" a year or so ago. I ordered a free trial and ended up getting charged $89 month on my credit card and they kept sending a new supply each month. When I contact the company, they informed me that under terms and conditions it stated that that would be the case. I had no problem getting my charges stopped from them. I didn't get any money back because it was essentially my fault. Had I completely read over the terms and conditions, instead of just skimming over it, I would have known that I would be charged after the free trial period.

  • An
      17th of Nov, 2008
    0 Votes

    I also thought I was getting a free trial of this ridiculous product with a $4.95 shipping fee. I have been charged 39.50 once and again 44.90 from these people. I tried sending e-mails and nobody responds. I returned the product certified mail and I'm still getting charged. I tried calling the number and nobody ever answers. They put you on hold for hours and never answer. I tried stopping payment with my credit card company so hopefully that will work. DO NOT ... I REPEAT... DO NOT SIGN UP FOR THIS SO CALLED "FREE" SAMPLE. It's not free and you will automatically be billed for future unauthorized deliveries of this product. THEY SHOULD ARRESTED!!!

  • Ro
      9th of Feb, 2009
    0 Votes

    Same exact story as above- They also gave my information to a company called Fit Factory. Now I have the 2 companies charging my credit card without permission! My solution was to close my credit card. I am not sure if i will ever see the money again but at least they cannot keep charging me.

  • Ti
      14th of Apr, 2009
    0 Votes

    My story is the same as everyone else's called them and stated that I wanted the charges to stop, so I'll see what happens. They stated they would give me a refund.

  • Ti
      14th of Apr, 2009
    0 Votes

    Same story as everyone else spoke with them and they said they would offer a full refund, so I'll see what happens.

  • Ta
      18th of May, 2009
    0 Votes

    Ordered trial for 14.95 and product didn't work, to my surprise two months later have a charge for $99.95 and traced it back to them, the bank was able to get me a telephone number which I called and waited, finally spoke to a rep and she said that the product had been shipped that same day, told her I moved two months ago and I was not going to accept the package. She said that she would credit the account within 7 days but that if the product was not received back, they would charge it again. These peopel are total ripoffs.

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