Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website



celcom customer service

Complaint Rating:  50 % with 2 votes
50% 2
I would like to share my recent experience with celcom customer service:

6/5/2011 – i paid my latest celcom bill via maybank2u.
9/5/2011 – i apply to porting my no to other service provider. (being offered better plan)
10/5/2011 – other service provider inform me that my request to porting my no denied by celcom. asked to contact celcom.

10/5/2011 – contacted celcom customer service (1111) to know the reason my porting denied. being told because i havent settle the bill yet. asked to email payment receipt. did that. contact 1111 again after a while to know the status. being told email no longer in used, asked to faxed. did that. after a while called 1111 again to check the status. being told faxed not received, even though my fax machine says fax send and completed to celcom axiata. faxed the receipt again twice just in case, still not received by celcom.

feel unhappy. feel like celcom dont want to acknowledge my payment. being made to understand maybank2u payment will be updated instantly but this already passed 4 days. check maybank statement, money being deducted from account. where this money goes to if celcom does not receive it? register complaint to celcom online. celcom acknowledge the complain.

11/5/2011 – called 1111 again if my payment received. negative. try to checked if faxed received. no definite answer instead person online mumbling about my registered complain and told my complain will take few days to be handled. i just want to know if yesterday fax received. faxed the receipt again. and will call them again tomorrow to check.

feeling victimised and frustrated for being treated like stupid. Feel like celcom doesnt like me to porting (switch to other service provider).

So you people out there just be careful. if you dont have any issue you are ok but once you need to contact celcom customer service, your frustration may begin. maybe that what they want so that you wont bother them... maybe?

p/s - dato' sri shazali, please look into celcom customer service. its ruining your reputation.
Complaint comments Comments (2)    Updated: Complaint country Malaysia Complaint category Mobile/Cellular Service Providers


Sort by: Date | Rating
N  11th of Mar, 2012 by    0 Votes
Dear logi,
I had heard about your "story" above.and also we're really sorry to hear that.
to make you happy again, please tell you story with online CS at :
I believe we can make better for you.
also introduce our newest plan CELCOM EXEC 50
A  24th of Jun, 2013 by    0 Votes
Salam 1 Malaysia. Saya sebagai pengguna tetap celcom ingin membuat aduan. Untuk makluman pihak tuan, di Kampung Wang Perah, Mukim Kubang Pasu, 06000 JITRA Kedah masih lagi tiada rangkaian. Walaupun telah sekian lama penggunaan telefon mudah alih digunakan, tetapi masih tiada pihak yang berkenaan membuat pemantauan untuk menyemak rangkaian di kawasan kampung kami. Untuk pengetahuan, pencawang yang terdekat dengan kawasan ini ialah di Kampung Jeragan yang jaraknya lebih kurang 7KM. Oleh itu, mohon jasa baik pihak tuan membuat pemantauan di kawasan tersebut kerana majoriti penduduk di kawasan tersebut menggunakan telefon mudah alih. Jika boleh, mohon pihak tuan membuat pemasangan pencawang yang baru di kawasan tersebut. Sekian, terima kasih..
Pihak tuan boleh menghubungi saya di talian 0194255237 untuk maklumat lanjut.

Post your Comment

Please check text spelling before submitting a comment
Your attitude towards Complaint Agree Neutral Disagree
Comment text
Attach photos (optional)

Celcom Axiata Berhad Logo Celcom Axiata Berhad
Customer Care Service
Level 5, Corporate Headquarters, Axiata Tower, 9 Jalan Stesen Sentral 5
Kuala Lumpur
Malaysia - 50470
+60 322 638 888
+60 322 638 922
View Full Information
Contact Us

Reply to