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Celcom Axiata
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Celcom Axiata
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www.celcom.com.my
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1.6 214 Reviews

Celcom Axiata Complaints Summary

31 Resolved
183 Unresolved
Our verdict: With Celcom Axiata's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Celcom Axiata reviews & complaints 214

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Newest Celcom Axiata reviews & complaints

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J
8:56 am EDT

Celcom Axiata celcom facebook contest

The Jamie's contest recently completed with winners chose which did not complied with the terms and conditions set by celcom. It was clearly stated by the administrator of the facebook page that the winners are based on fastest posting of every clues. Three of the five winners never posted the clues. One used the other winner posting to post to win. It is ridicules to mention that the winners list have been mentioned thus it is final. Please check this matter. It just show a low standard in performing services.

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K
10:16 am EDT

Celcom Axiata no service

Hi Celcom,

I am a Celcom Users which this month I have moved to my new service apartment at below address.

Mutiara Ville, Block J,
Persiaran Sepang Cyber 11,
63000 Cyberjaya

I am experiencing no Coverage/Emergency Calls only upon entered into my apartment premise, there is no signal at all. A lot of owners who are Celcom users have encountered the same problem like I do.

I would like to request Celcom to investigate what might wrong here, there is no network port/wrong configuration, etc and request Celcom to provide a solution to the users as it is very unfair for the charges vs the services that you have provided. this may lead to terminate the line. Please help! thanks you.

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T
3:27 am EDT

Celcom Axiata no internet service

Where has my Celcom Internet run off to?

My Celcom internet is so fast; it has run away from me. Now, I have no more internet. Perhaps this joke is hitting below the belt, but I am frustrated with Celcom. I signed up for the internet in October 2015. I signed up for the RM85 post-paid, but I never bargained for Celcom’s famous service.

For the first year, the internet was fine. Most of the time, I had no trouble connecting to the internet. Then troubles began in October 2016. My internet connection started deteriorating. The computer would connect to the internet with the connection icon showing an active connection. However, I had no internet. Then the internet connection continued to worsen in November and December. Finally, January and February 2017, I could not log onto the internet at all during the night or morning. Sometimes, I could log on around in the afternoon, but that became problematic in February.

When I entered into an agreement with Celcom to pay 85 RM per month, in turn, Celcom was supposed to provide an internet service. As far as I am concerned, Celcom has breached its agreement with me. I filed a formal complaint with Celcom in April 2017 and requested for April’s charge to be removed from my bill. No luck! Unfortunately, I paid for April too although I had no internet. The Celcom staff blamed my computer for the problem, but my computer works fine at my employer’s and coffee shop’s Wi-Fi. Celcom just wants to take my money and offer nothing in return.

I am not sure why Celcom would treat its customers like this, but I will never sign up for post-paid from Celcom again. Celcom has lost one customer forever.

I have noticed when I would come to the Celcom office in downtown Miri; it was always busy with long queues. When I went there September 2017 to close my account and pay the outstanding bill, the queues have disappeared. Apparently, I am not the only unhappy customer.

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W
3:48 pm EDT

Celcom Axiata internet subscription on mobile celcom

I have subscribe internet 2GB for a week, and at the same time i have also subscribe to late night internet from 1 to 7 am...it says that my late night internet subscription expired until 18/9/2017, and i have renew my weekly subscription on 12/9 as well...i surf live video streaming from 2.45 pm until 4 pm, i thoughts that i am watching video using my unlimited late night internet, but it turns out that i am watching video on my 2gb weekly subscription, and now i only have 30% left on my quota...my late night internet is still on time, but why my internet browsing did not use on the late night internet but instead using my weekly subscription?

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I
7:39 am EDT

Celcom Axiata celcom line coverage too slow

My name is Izhar.I would like to complain about celcom coverage too slow.sometimes line went to roaming.is there a way for you to fix this? I leave at lot 80010 kg embun, km 16 jalan maran temerloh, Pahang.hope something good came out.celcom line internet is important for me to do my job.as far we know most of the job need to use internet.realy need you to fix it.

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K
1:40 am EDT

Celcom Axiata dua ringgit kerap ditarik dari tambah nilai yang mana nilai tersebut akan diberikan kembali setelah beberapa jam

Kejadian berlaku beberapa kali terhadap saya yang mana dua ringgit dari tambah nilai saya 'ditarik'/'dipinjam' oleh celcom buat beberapa jam sebelum nilai itu dipulangkan kembali. Kerugian yang saya alami dari segi masa dan wang berikutan kesilapan dan kebodohan ini adalah sesuatu yang saya amat amat kesali. Saya berharap pihak celcom dapat menyelesaikan perkara ini secepat mungkin kerana perkara ini menunjukkan ketidakmampuan celcom untuk menyediakan perkhidmatan terbaik buat pelanggannya. Disini ada saya sertakan

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D
7:01 am EDT

Celcom Axiata wrong time schedule (timetable)

I came for an enquiry about a blacklist matter. We went to the nearest telecommunication shop that provides Celcom at Aeon Mall Kulaijaya. A worker recommend to go to Celcom Branch at Kawasan Perindustrian, Jalan Tampoi. The time labelled '9.00am to 6.00pm'. The label clearly referred as it (Celcom Branch at Kawasan Perindustrian, Jalan Tampoi) will be closed at 6.00pm but since we reached there roughly around 5.15pm, we realise the branch closed at 5.00pm. With unsatisfactory, I questioned one of the staff of the branch on why they are closing on 5.00pm. He said that they usually close on 5.00pm and added that was even written on their signboard. They also even add that it was an old label. I became unsatisfied and told that their branch at Aeon Kulaijaya labelled that Celcom Branch at Kawasan Perindustrian, Jalan Tampoi was labelled it will be closed on 6.00pm. My anger rosed and I say that I will complain about this carelessness about Celcom. I was in deep unsatisfactory because I had come from Kulai to reach there and it's very far and this is what I get for coming so far? I am really annoyed by their bad service. Celcom needs to answer about my disatisfactory. No one should be happening to any other customers in the future...The authority must take any legal action against this schecule

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H
10:47 am EDT

Celcom Axiata talian sentiasa bermasalah

Saya sebagai pengguna tidak berpuas hati dengan perkhidmatan talian celcom. Sekiranya ada masalah, di minta untuk memberitahu kepada pelanggan. Bukan hanya senyap begitu sahaja. Talian celcom sekarang tidak sama seperti dulu. Banyak masalah lebih lagi kepada data internet. Jika begina cara perkhidmatan yang di beri, adalah lebih baik kami sebagai pelanggan bertukar kepada talian lain. Sila beri maklum balas. Perkara sebegini telah banyak kali berlaku. Tolong ambil perhatian berkenaan perkara begini.

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N
1:35 pm EDT

Celcom Axiata mistake done by celcom dealer tesco ampang

Saya:
Syazlianira Shaharani
[protected]
[protected]

Suami:
Mohd Fahmi Mazlan
[protected]
[protected]

24.8.2017
Saya (Nira) dan suami telah datang ke celcom dealer tesco ampang untuk membeli pelan celcom Rm98 bersama telefon jenama samsung j7 pro.

Di awal perbualan saya sudah maklumkan pada Mr.Franky bahawa saya menggunakan nombor [protected] yang didaftarkan atas nama suami Mohd Fahmi bin Mazlan [protected] selain [protected] yang digunakan suami.

Mr.Franky seakan faham apa yang saya maklumkan dan memberitahu kami harga samsung j7 pro dan pelan Rm98 sebulan.

Kemudian dia menghulurkan borang untuk diisi oleh pemilik nombor tanpa menerangkan butiran apa yang perlu di isi.

Saya ada bertanya butiran saya atau suami. Dia memberitahu bahawa suami saya Mohd Fahmi yang perlu mengisi borang tersebut kerana perlu tandatangan dan salinan ic owner.

Maka suami saya mengambil borang tersebut dan mengisi butiran beliau iaitu nama, no kad pengenalan termasuk nombor telefon yang digunakan suami iaitu [protected].

Selesai buat bayaran dan pulang ke rumah. Beberapa jam kemudian saya menelefon pihak celcom dan diberitahu pelan yang saya gunakan masih pelan lama dan belum ditukar.

Pada jam 830 malam saya dan suami datang semula ke celcom tesco ampang dan berjumpa dengan Mr Franky, dia merujuk borang yang diisi suami dan memberitahu telah upgrade nombor [protected] seperti tertera dalam borang.

Saya meminta dia untuk menukar semula kepada nombor saya [protected] tetapi dia mengatakan branch sudah tutup dan hanya boleh tahu pada esok pagi 25.8.2017 jam 10.

25.8.2017
Pada jam lebih kurang 1030pagi, Mr.Franky telah menelefon suami dan memberitahu pelan Rm98 untuk [protected] tidak boleh ditukar ke [protected].

Setelah dimaklumkan oleh suami, saya segera menelefon celcom untuk memberitahu masalah saya.

Disini saya sangat tidak berpuas hati dengan layanan yang diterima oleh celcom dealer tesco ampang kerana tidak mahu bertanggungjawab atas kesilapan mereka.

1. Pada mulanya saya sudah memberitahu bahawa saya yang menggunakan nombor [protected] yang mana didaftarkan atas nama suami.

2. Untuk makluman, nombor suami [protected] baru sahaja di upgrade dari pelan lama ke pelan Rm80 sebulan. Jadi tak mungkinlah nombor yang sama mahu di upgrade lagi?

Mohon pihak celcom membantu saya untuk:

1. Downgrade semula pelan nombor suami [protected] dari Rm98 ke Rm80 sebulan.

2. Upgrade pelan nombor saya [protected] kepada Rm98 sebulan.

Jasa baik anda amat kami hargai.
Terima kasih.

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W
4:03 am EDT

Celcom Axiata worst service from careline

I will like to make a strongest compliance to your careline team, They been wasting my time to keep on make porting (from Celcom to Umobile) with 5 times failure. One manager to another manager keep talk on empty promise and excuses and can't solve this issue more, than 4 days. This wasting my time to contact and totally loss confident to your centre.

Also more angry today (22 Aug) careline on duity manager, name Mohd. Syazwan. He been give me worst impression and very unprofessional service on me. He the worst story explain and let me got feeling to challenging on my bottom line, I feel no choice to claim for my Consumer right by direct complaint to Consumer association.
Your team want to be favourite, I will help you with full force to share my worst experience in all in social network!

He ask for it, I will do it for u

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K
3:15 am EDT

Celcom Axiata celcom first gold plus plan

I am very dissatisfied with the plan, the line is so unstable and always go to maintenance without informing us.

So i decided to port out on 23rd July, and my bill cycle was on 13th every month. However, instead of pro-rated, celcom charge me the full amount on my bill even i only use for 10 days (13th July - 23rd July).

I understand that it is stated in the T&C, but it make no sense at all. This is the worst operator and provide the worst after-service i ever met, even maxis, umobile and digi using the pro-rated approach when i port out last time. The worst part is, i ask the bill from the celcom center but they can't provide me a proper official bill statement because i port out, what a shame!

Well, i will pay for the bill, but i will never back to Celcom again. Worst operator ever.

Kin
+[protected]

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B
10:04 am EDT

Celcom Axiata data can't utilise flexible

Hi Celcom,

I have just spoke to your customer service consultant, Mr J. Sarathi with his ID No. SA [protected] which I gave a very bad feedback and comments with regards on the DATA USAGE! Reference Feedback No.: 1-[protected]

I understood that Celcom has quota for 20 GB Weekdays Data & 20 GB Weekend Data upon my subscription of First Gold Plus Plan.

Something which I'm not happy about it is that I don't find it logical to set or fix your consumer on the usage for the Data that we are paying every month for it!

I would prefer if all the 40 GB Data to be utilized upon anytime on our usage control without any quota that is set for Weekends and weekdays!

I would willingly to pay for the ADD ON Data if I over used all the 40 GB DATA but not if I still have remaining 20 GB Weekend Data which I do not have the flexibility or option to carry forward to use my remaining Weekend 20 GB Data to the other days but instead I need to buy additional DATA which the price isn't reasonable at all!

I also would like to feedback on the instant problem solving services that should have in your company on consumer issues to be resolved immediately! Because as a consumer call-in to speak to your customer services, your customer service team could only help us as a consumer to write a feedback enquiries that would at least take 5 working days to be reviewed by your team rather than having the right higher authority to resolved our problem immediately! This doesn't solve at all!

Please look forward into this matter seriously because as your loyal consumer, I find it ridiculous for me to pay additional ADD ON Data instead I still have remaining data that I could utilities with the flexibility that you could provide to us.

I believe I will expect a few days for your side to get back to me, so I have no choice to purchase your ADD ON Data as I have important appointment to use for my business which requires me to use the Data tomorrow. So I would expect to get a refund from Celcom upon my Purchase for the ADD ON Data subscription as I am not happy and satisfied that I can't use my remaining 20 GB that I can use it anytime I want to!

Lastly, Mr J. Sarathi is very patient on my complains and angry feedback towards this matter and he handle it professionally. So I would like say that he has done his part as to his profession, I believe he has a better future in this industry!

Please get back to me ASAP and looking forward to hear from Celcom Team soon!

Regards,
Brandon Lim Chuan Lok
[protected]
[protected]@yahoo.com

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T
2:59 am EDT

Celcom Axiata poor service at celcom service centre at alor setar

Hi. I am TENG. Previously celcom customer. I want to complaint a rude staff at celcom service centre at alor setar, who name Aishah. I go there to inquiry my phone charges, which celcom charged me for one month full payment of rm 80 while I am only use the network for only one day before I change to maxis. It is totally ridiculous and your company is try to cheat the customer. The staff who name Aishah is very unfriendly while explaining to customer and is blaming the customer that not come to consult the celcom staff before change to other network.
When I go to sign up the network previously at celcom Center at aman central, the staff there never explain to me about the charges will charged for one month even its only use for one day. It seem have hidden term and condition and try to cheat the customer. When i change from celcom to maxis, it's took me about 5days. The delay of your staff cause me need to pay for one month charges since I only use it for one day. It's totally unfair.
I hope celcom can improve the quality of their staffs and the whole charges system. And try to waive my charges for this. Thank you

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9:10 am EDT

Celcom Axiata rude services

Hi. Im dr.foo, celcom existing customer. I would like to lodge a complain the incident that happened to me at Celcom outlet The Garden (KL) on 25th july around hour 1600. I visited your outlet for reason acquiring new iphone. The young malay lady ( i do not know her name) attended me so well to explain patiently about the plan and etc. However i was about the get new phone but due to the IC not with me, i need to get back to car to get my IC. At the meantime, i want to pay my current bill, one of the staff instructed me to get number from teller machine. I did what i have been told. At the number teller machine there, a rude Malay guy staff( i dont his name) asked my so rudely " u nak buat apa? nak bayar bill pergi teller machine". Then i was confused and felt being rudely treated by your trained staff (especially the malay guy). Then i went back to counter and politely ask again why the staff gave different instruction. However the supervisor ( named liyana) doesnt answer my question and tried to neglect me. And i told her again and ask why u guys give different instruction and why that guys so rude to me.And said " i tak faham soalan you la". So now im writing the complain and this has spent my precious time to explain to your department . I wish i can get a good explaination from your company. Celcom outlet in the Garden, not kota raya or pudu outlet, prestigous location and high class mall. This is not right for celcom to treat your loyal customer. You should train your staff to serve your customer better. If i did not get any explaination. I did not wish to be your customer anymore.

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11:44 pm EDT

Celcom Axiata complaint

Sirs & Madams,

Please refer to my Monthly Statement for May 2017 & June 2017 - please reverse me the charges for RM 9.00 + RM 12.00 to my Celcom Account. Please stop send me those rubbish SMS and stop disclose my particular without permission to those marketing or sales for avoiding those rubbish sms.

Or else, I will direct report to consumer department that CELCOM simply charge to consumer without permission approved and without our notification.

Your reply and action is highly appreciated.

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D
D
Dik-e
, US
Sep 08, 2018 9:08 pm EDT

Tolong check line 4G area Taman Saujana Puchong... bayar bulanan mahal2 dapat line E & 1 bar je bila duduk dalam rumah... better pakai MAXIS or DiGi je sebab xde masalah kalu duduk area klang valley

A
A
ayolasna
, MY
May 18, 2018 2:44 am EDT

Dear Celcom,

saya adalah seorang yang sangat "LOYAL" / SETIA kepada celcom.. dah guna celcom banyak tahun.. baru-baru ini, handphone saya rosak.. saya ada nampak iklan celcom buat easyphone.. saya fikir, dah guna line lama, so harap ada benefits sikit la dari celcom kepada pelanggan setia.. baca dekat internet ada easyphone.. so saya p ke bluecube Sungai Petani, Kedah.. staff celcom tu cakap nama saya ada call pernah kena barred. jadi kena tunggu 3 bulan baru boleh nak apply phone baru.. tanpa upfront payment.. harini 18/5/18, saya call celcom HQ untuk doublecheck call barred saya tu tarikh bila.. (sebab saya tak ingat).. lepas tu pegawai celcom check, dia kata saya boleh apply phone.. tak ada masalah.. dia check nama saya katanya "no record".. so saya terus bergegas ke celcom bluecube semula utk dapatkan handphone baru.. sebab pegawai tu cakap bawa ic saja, boleh ambil phone baru, tanpa sebarang bayaran, sebab saya dah guna line celcom lama.. jadi saya p semula ke bluecube, tiba2 pegawai tu cakap nama saya ada call kena barred.. tak boleh nak dapatkan phone baru..!

jadi dekat sini, saya rasa pissed off sikit la.. mula2 pegawai bluecube sungai petani tu cakap tak boleh.. lepastu tadi saya call HQ, dia cakap boleh.. lepas tu saya p balik bluecube, dia cakap tak boleh.. apa benda semua ni? saya kena tendang macam bola.. come on la celcom.. sebentar tadi saya call semula celcom HQ dan bercakap dengan pegawai perempuan.. Cik Yan dari Celcom HQ.. dia kata nama saya ada tunggakkan RM27 ringgit berapa sen saya tak ingat.. dia kata kena bayar yang tu dulu.. lepas tu tunggu 3 bulan baru boleh ambil phone baru.. dia kata disebabkan sistem masalah, handphone saya tak kena barred sekarang ini... apa benda semua ni? saya cakap dekat dia, sistem masalah bukan salah saya.. kenapa celcom tak barred saya punya phone? betul ka sistem celcom masalah? kalau mcm ni saya nak tukar line lain la kepada sistem yang lebih stabil.. tak sangka la celcom punya sistem masalah...
saya rasa kecewa..

terima kasih celcom.
saya rasa kena fikir cara nak selesai kes ni sendiri.. sebab celcom mungkin takmau dengar pun apa masalah saya..

ComplaintsBoard
J
11:17 am EDT

Celcom Axiata poor data and network connection!!

Hey Celcom! I'm paying every month and what i get is constant connection lost? The 4G connection is even slower than the H+? I've made calls to service centre.. And all you said is to change my 4G to H+? If that so, what for you promoting your 4G package for your customers? And the internet connection is not moving at all for most of the time!

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6:12 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Celcom Axiata broadband - portawifi service

To whom its may concern.

In 2013, I bought porta wifi frm celcom dealer located in PJ. I have requested the dealer to check on the connection because I live in Puchong and most of the network providers told me that the connection is very poor thus they rejected my request but this dealer checked in their list and told me its CELCOM territory so the line will be good. I purchase it and went back home to try and noticed that it was not loading at all. I kept trying for few days then decided to call CELCOM and made a complaint and asked them to terminate the service. After few months I received a legal notice. Again I called asked them to terminate the line but no action taken instead they asked me to walk in to any CELCOM branch which I did and made a complaint in CELCOM Jalan Ampang. Until today my name still black listed and yesterday we called the call center again they asked me to walk in to celcom branch. Please solve this asap otherwise I have no choice but to for legal case.

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1:17 pm EDT

Celcom Axiata my credit already got deducted 3 times after I subscribe add on plan (video walla rm1/1 day)

Im using prepaid celcom and I love internet add on plan especially walla video before but today im very disapointed. I cnt watch video after I subscribe add on plan (Video walla) so I decide to check the internet kuota for add on internet plan, it state that i'm not subscribe to any add on internet plan. I try to subscribe again n it state my subscription is successfully... Then I try open the video n I still cnt watch it so I check again my internet status for add on too bad it still state i'm not subscribe any add on internet plan... I try 3 times n it deduct my credit 3times n what I gt is dissapoinmnt. Solve this problem... I'm really love celcom. So please, improve ur service to gain trust n loyalty from ur customer if u want to compete with maxis. Thank u.

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4:13 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Celcom Axiata payment not updated

To whom it may concern,

I would like to make a complaint about Celcom's poor customer service. My phone number is +60 [protected] and there have been frequent issues. I made a payment on 11 June 2017 through FPX (RHBNow) and my line was barred starting from 19 June 2017. I called your careline at first and your staff told me that they haven't receive my payment, and it could be take at least 3 working days to process plus I paid it during the weekend. So, your staff told me to send an email with the screenshot of the proof of payment to Celcom. Before this, I even called RHB and they clarified that the amount was deducted from my bank account. I sent an email and I got back a reply saying the processing period is within 3 to 7 working days but there was no update even after few days. I called your careline again to get an update on this as my line was barred again after they activated it and the staff helped me to make a report ( Report# 1-[protected] ). Your staff then told me it is still processing and they promised not to bar my line. But again, the system automatically barred my line which indicates I have an outstanding bill.
Obviously, there is no one following up on this issue and this makes me very disappointed at your poor service. I called your careline to follow up every day as my line was barred after I called to activate my line each time, this happens continuously for more than 2 weeks and yet there's no one that is able to solve this problem. This issue has been going on for such a long time so I requested to talk to the manager because I'm tired of repeating myself every time I call in but the staff answered me saying every staffs can solve this problem. Try to imagine if your line was barred continuously for more than 2 weeks and your business is ongoing, will you tolerate this?
I have tolerated enough and will not continue to do so anymore. I called your careline mostly since my line was barred and I didn't even use Celcom line service at all, do I still need to pay the bill in this case? I believed you can check in your system and find out how many times I called Celcom careline. I even went to the customer service outlet and asked, they made a report, activated my line, and the next day my line was barred again. The staff in customer service outlet told me the staff name that made the report and her staff ID. Her name is Balqis ( Staff ID: SA [protected] ) and she did get back to me once but there were no updates from her after.
I hope to get a reply today as this problem have been troubling me for awhile. I don't feel like exposing my story on social media and I am sure you do not want this to happen too. I'm so disappointed at your poor service, Celcom. I think Celcom should take initiatives to update your system because it sucks and train your customer service team to be more professional.
I have attached the email I sent to Celcom and the proof of payment. Please solve this as soon as possible. Thanks!

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1:32 am EDT

Celcom Axiata new line registration

I has been subscribe thru online for a new celcom line (No. [protected]). Reg. & payment had been made on 31 Mac 2017. Order No. 1-[protected].

Until now i am still do not received any news or SIM card from your respected company. Four times report has been made (Rpt. No. 1-[protected]), but still no proper action taken from Celcom.
I've been advice from call centre & went to to Celcom Blue Cube to cancel my registration on 9 June 2017. But still dispointed. Till now no further action has been taken by Celcom. I guess i don't need to lodge this issue to KPDNKK.

Rgds

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Contact Celcom Axiata customer service

Phone numbers

1111 +60 196 011 111 More phone numbers

Website

www.celcom.com.my

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