Celbrity White / Scammers /Fraud
This company is THE worst example of customer service. I signed up online for a free trial period of their product after reading an article. While the website says to call and cancel within 10 days so they don't charge your credit card, I did this and the rep said he had no record of my name or info (name, zip, email was provided). I assumed I wouldn't receive the product so didnt think anything of it.
When the product came, I was nervous that the charge would occur. I called the next day and a woman answered to say her lines were down and I'd have to call the next day. Then I noticed $155 was charged from my credit card. That's why I started obsessively calling/emailing.
The next customer service rep also told me she had no record of me, so I asked how she was able to charge a person they have no record of. They put me through to Tricia (apparently a manager) who told me to email a complaint to the refund dept. which I did. After not hearing back, I called again and spoke with a Gino who assured me up and down that I would receive a full refund within 4 business days. I reminded him that the convo was recorded and that I'd expect my money in 4 days. Then the email response comes saying my request was denied.
I've emailed and called again. The reps wont give me a manger and only tell me that "no, we won't refund you your money. You didnt call in time." The company is a complete scam and thrive off of us giving our credit card info b/c at the end of the day, they think regular claims and rules don't apply.
Do not buy into this. They are all frauds and will not work with you!