SUBMIT A COMPLAINT

Cebu Pacificonline ticket

May 2, 2017

Good Day!

I would like to complain about the double booking dated April 26, 2017 with the reference # ZYCL2P.
Last April 28, 2017 i have already called the customer service representative in the name of Ryan.
As a recap of our conversation, last April 26 i purchase ticket from online with 4 guest; namely,
1. Precious Grace Abaquita
2. Rebecca Obien
3. Delia Martinez
4. Cherry Ann Abello
After the payments portion unluckily there was no confirmation. After more than 2 hours, we purchased again. And there was an confirmation, the booking reference was ZYCL2P.
As we check to our bank account it shows that there was a double deduction from cebu pacific. We contacted the customer service name Ryan. He told us it was a double purchasing of ticket with two different booking reference # the other one is PDLBQG with the same person as guest, so we decided for a refund of the booking reference of PDLBQG. Ryan told us to wait for approval for 24 to 48 hours and we will be notify through our email add: [protected]@yahoo.com. Until now, we didn't received any mail from cebu pacific.
In this regard we would like to ask a refund from your office amounting of Ten Thousand One Hundred Seventy Pesos and Seventy two Centavos (P10, 170.72)
Please confirm us as a receipt. I hope that the refund will be send immediately.
Thank you and more power! GOD BLESS

Truly yours,
Gemma Baja
[protected]/[protected]

Ge
May 02, 2017

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