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Cebu Pacificno refund received

Review updated:

Cebu pacific sent me this message/advisory:

On sunday, november 27, 2016 6:12 pm, ceb schedule change wrote:

Dear efren,
We would like to inform you of the following changes to your booking. We understand this affects your travel plans, so we already rebooked you on the next available flight. Our apologies for any inconvenience this may have caused.

Booking reference no. : ud3ytw
Names of guest/s:
Mr. Efren de la cruz

Original flight schedule
Flight no: dg 6004
Date: december 17, 2016
Departure: 17:20 (5:20pm) ninoy aquino international airport terminal 4
Arrival: 18:55 (6:55pm) laoag international airport

Flight no: dg 6005
Date: january 06, 2017
Departure: 19:15 (7:15pm) laoag international airport
Arrival: 20:40 (8:40pm) ninoy aquino international airport terminal 4

New flight schedule
Flight no: 5j 404
Date: december 20, 2016
Departure: 16:15 (4:15pm) ninoy aquino international airport terminal 3
Arrival: 17:25 (5:25pm) laoag international airport

Flight no: 5j 405
Date: january 10, 2017
Departure: 18:15 (6:15pm) laoag international airport
Arrival: 19:25 (7:25pm) ninoy aquino international airport terminal 3

If the new flight schedule does not work for you, you may also:

• rebook or reroute to an alternate airport up to 30 days from original flight schedule without charges*
• get a full travel fund which can be used up to 90 days from the date of creation
• get a full refund

*rebook or reroute option subject to seat availability

I made a long distance call to the cebu pacific customer service at the same day when I got their advisory. I opted to make a definite cancellation of my flights and get a full refund. The customer service personnel told me that the payment will be refunded within 10 working days and it will be automatically refunded thru the credit card I used in my bookings. Sad to say, until now, I haven't received any refund.

I'd like that cebu pacific will refund my payments.

I hope this complaint will be responded. Thank you.

Ef
Jan 09, 2017
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