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Cebu Pacific / unfriendly and inconsiderate their costumer's

Philippines Review updated:

this morning...we had incounter a very very sad thing because of the very inconsiderate staff of cebu pacific.
just only a few minutes we are late and they don't allow us to have our flight.they said that we had cut off time for check-in and we are begging to them because we are in hurry...but sad to say...even the main office told us that you have penalty each and you have to rebook it...and you have to pay 5, 000 each, and we got shock we said that we are just late only 7minutes before 7:30am...but still they did not allow us.We said that we will not pay you cause we are just late only 7minutes before cut off.We said that we are the first timer of this plain cause we used to fly with PHILIPPINE AIRLINES...and even we are late more than 30minutes at PHILIPPINE airlines they still let us inn but CEBU PACIFIC...NEVER GIVE CONSIDERATION...!calling to all travellers...please...chose the BEST and FRIENDLY STAFF...!.

Le
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Comments

  • Gl
      Jun 22, 2013

    hi.
    i also have the same experience as yours. the rude check in personnel Jamila Ocampo in Legaspi City let me pay 6, 600 for a rebooking fee without any consideration. i was,
    late 15 min because all systems in Legaspi are manually operated like the xray machine. i have to opened my luggage which is locked and it takes a lot of time. so i was late when i reached the check in counter.
    Yes i agree with you. with PAl they are very considerate. They value their customer so much. They emphatize with their customers.

    +1 Votes
  • Ce
      Oct 20, 2013

    we have the same complaint with this airline.Yes they are indeed worst than robbers on the street.You should call this airline Cebu Pacifake.Worst and dishonest airline in the world.They should be in the Guiness world record for the worst airlines.

    +1 Votes
  • Ce
      Oct 20, 2013

    i wont be surprise when one of these days this airline company will be out of business because of their way of doing business.Their staffs are nothing more than just "yes sir and no sir" people.Lacks self initiative, lacks leadership and are poor decision makers.For me, talking to them is like talking to a tree.They are not good listeners and only there to please their superiors.This airline is full of scam.The passengers are at their own mercy once they have paid their tickets.BEWARE.

    0 Votes
  • Ce
      Dec 07, 2013

    This airline company is trying clean up its image by providing free rides to the victims of typhoon in the Phil.But believe me its just another ploy to make profits and lots of it.Remember the saying...there is no such thing as free lunch.Free rides to the victims means tax incentives and favorable terms from the Phil goverment.I hope this complaint will help its demise and companys cease to exist because of their unfair practices not just from myself but from other passengers as well who felt betrayed, duped and most of all... insulted!

    0 Votes

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