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Cebu Pacific Airrefund for flight cancellation

Hi
I had a terrible experience with Cebu Airlines on flight 5J502 from Kuala Lumpur bound to Manila on Dec 2, 2016. after waiting 4 hours, the flight was cancelled
i paid a huge amount (3 times more than the original ticket) to get to manila by another airlines
Cebu pacific promised to refund for the canceled flight within 6 weeks. it has gone 9 weeks and i have not received anything.
there no way to contact the airline other than calling them. i dont live in Philippines. am i supposed to make international call? havent they caused enough damage to me?

Me
Feb 01, 2017

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