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Cebu Pacific Air

Posted: Apr 21, 2017 by    

forfeited confirmed flight from davao to manila

Complaint Rating:  100 % with 1 votes
100% 1
5
Contact information:
Manila, Philippines
cebupacific.com
To whom it may concern:
I am a Filipino Ofw who works abroad for the living and education of my children. I am a frequent flier of Cebu Pacific. Last Thursday April 19, 2017, my agency informed me that my Schedule of going back abroad will be on April 26, 2017 and I need to be present in the office of Status Maritime for documentation processing on April 20, 2017. I booked a ticket for that date and it was confirmed booking : HD314D 5j-966 12:50-14:45. I live in Panabo Davao del norte 30km away from Davao Intl. Airport, I travel early going to Airport to arrive early, but unfortunately I arrive at the Airport 40 minutes before boarding time due to traffic and security of all passenger carried out by authorities. I ask the desk to rebook my flight butunfortunately they told me my ticket is already forfeited. The amount of ticket is 5, 366.00 pesos and it means a lot for me.My agency informed me this morning April 20 that they have cancelled our contract. I hope you can help me and hear me.
Complaint comments Comments (0) Complaint country Philippines Complaint category Airlines

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Cebu Pacific Air Logo Cebu Pacific Air
Customer Care Service
Cebu Pacific Building, Domestic Road, Barangay 191, Zone 20
Pasay City
Philippines - 1301
+63 2802 7000
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