Cebu Pacific Air / complaining about the wrong boarding pass given to my mother in ilioilo international airport

Name: Thelma V. Suarez
July 25 flight 448
Paid seat is 1A

My 80 yr old mother was asked by the ground steward that she will be transfered to seat 3C forcefully and convinced her to seat on that 3rd row.

A) Not because she is old.. anyone of you has NO RIGHTS to change the SEAT NUMBER which I PAID for to be convenient.

B) What is the pount of buying seats online for convenience if you will only CHANGE THE SEAT OF AN 80 YR OLD WOMAN.

C) I WILL FILE A CASE if you donot sort out these problem with your ground steward assisting in giving boarding pass.

D) I REQUEST FOR A FULL REFUND of the inconvenience and also a FORCE KICK OUT RESIGNATION of that assigned crew on that very day of July 25, 2018 flight 488

C) I will be waiting for your immediate reply and email me within 24hrs at [protected]

Atty Josephine Suarez

Cebu Pacific Air

Jul 27, 2018

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