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Cebu Pacific27046 php to pay instead of 8333 php because of flight cancellation

Dear Sir, Madam,
We have booked our flights on November for 3 tickets from Cebu to Puerto Princessa for an amount of 8333, 64 PHP.
You informed us on January 25th that our flight was canceled (see all information below) and suggest another flight. But the surprise was despite the fact that we have to reorganize all our hotels and picking up, we have to pay an additional amount of 18712, 80 PHP due to your responsibility of canceling the flight.
Additionally because we must flight the day before of what was scheduled we had to cancel 1 night in Lobok river Bohol hotel (not refundable) and as we will arrive during the evening and it will be too late to have the Modessa island resort picking us up at the airport, we must book a new hotel as well.

Yesterday January 30th I've spend 3 hours trying to call your different contact number (Manila, Cebu, Singapour, Honk kong..) as nobody is answering my emails...I finally had someone which was very difficult to understand and which finally didn't understand that my request was not only concerning the new flight but also for complaining about this additional amount ... She did the changes for the new flight and then cut the connection !

Hope this message will help us to get payment refunded.

Regards,
Emilie
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INFORMATION :

We would like to inform you of the following changes to your booking. We understand this
affects your travel plans, so we already rebooked you on the next available flight.

Our apologies for any inconvenience this may have caused.

Booking reference no.: IIH2GR
Names of Guest/s:
MR. VINCENT HIS
MR. CHARLY HIS
MISS. EMILIE GORNET

ORIGINAL FLIGHT SCHEDULE
Flight No: 5J 229
Date: February 24, 2017
Departure: 10:55 (10:55AM) Mactan Cebu International Airport
Arrival: 12:10 (12:10PM) Puerto Princesa International Airport

NEW FLIGHT SCHEDULE
Flight No: 5J 227
Date: February 24, 2017
Departure: 19:40 (7:40PM) Mactan Cebu International Airport
Arrival: 20:55 (8:55PM) Puerto Princesa International Airport

We would like to inform you of the following changes to your booking. We understand this
affects your travel plans, so we already rebooked you on the next available flight.

Our apologies for any inconvenience this may have caused.

Booking reference no.: IIH2GR
Names of Guest/s:
MR. VINCENT HIS
MR. CHARLY HIS
MISS. EMILIE GORNET

ORIGINAL FLIGHT SCHEDULE
Flight No: 5J 229
Date: February 24, 2017
Departure: 10:55 (10:55AM) Mactan Cebu International Airport
Arrival: 12:10 (12:10PM) Puerto Princesa International Airport

NEW FLIGHT SCHEDULE
Flight No: 5J 227
Date: February 24, 2017
Departure: 19:40 (7:40PM) Mactan Cebu International Airport
Arrival: 20:55 (8:55PM) Puerto Princesa International AirportWe would like to inform you of the following changes to your booking. We understand this
affects your travel plans, so we already rebooked you on the next available flight.

Our apologies for any inconvenience this may have caused.

Booking reference no.: IIH2GR
Names of Guest/s:
MR. VINCENT HIS
MR. CHARLY HIS
MISS. EMILIE GORNET

ORIGINAL FLIGHT SCHEDULE
Flight No: 5J 229
Date: February 24, 2017
Departure: 10:55 (10:55AM) Mactan Cebu International Airport
Arrival: 12:10 (12:10PM) Puerto Princesa International Airport

NEW FLIGHT SCHEDULE
Flight No: 5J 227
Date: February 24, 2017
Departure: 19:40 (7:40PM) Mactan Cebu International Airport
Arrival: 20:55 (8:55PM) Puerto Princesa International Airport

Cebu Pacific
Cebu Pacific
Cebu Pacific
Cebu Pacific
Cebu Pacific

Em
Jan 31, 2017

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