Cd-fulfillment.com / Trep-Star's owner is rude and his customer service is the worst I've ever encountered
Buyer beware! We invested money in Trep-Star’s set-up fees for two multi-disc DVD products and things were going well until we asked about getting a refund for 2nd day guaranteed express shipping that was mishandled by the carrier. The owner responded by immediately cancelling our account (YES!) along with a long, rambling letter about how it wasn’t Trep-Stars fault for the mail carrier’s error. He said there are absolutely no refunds given by TrepStar under any circumstance – apparently even when he takes your money to set-up your projects and cancels your account without warning, leaving you unable to access your products and fulfill your customer’s orders.
Something else to be aware of; Trepstar adds frivolous charges to accounts ($25 “account look-up fee” for failing to send a copy of his invoice with account payment.) Trep-Star’s owner is rude and his customer service is the worst I’ve ever encountered. Run, don’t walk, away from this outfit. I recommend Kunaki for single-disc titles – I’ve used them for years and have been pleased at every turn with their customer service, including shipping refunds.