Menu
CCNow Customer Service Phone, Email, Contacts

CCNow
reviews & complaints

www.ccnow.com
www.ccnow.com

Learn how the rating is calculated

1.9 9 Reviews

CCNow Complaints Summary

2 Resolved
7 Unresolved
Our verdict: When using services from CCNow with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Verified
The authenticity of the customer service contact information for CCNow has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of CCNow. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

CCNow reviews & complaints 9

Sort by:

Newest CCNow reviews & complaints

ComplaintsBoard
L
4:31 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

CCNow account terminated on 01/30/2017

my account was terminated on 01/30/2017 and I have Available Account Balance $302.54 USD but CCNOW is not transferring the payment to my bank account. Its been over one and half year.

I have send several emails on ccnow support and did not get any response. Also called their number [protected] but it always response we are closed try another time.

Read full review of CCNow
Hide full review
ComplaintsBoard
M
9:21 pm EST

CCNow not paying

I am Mark beagle. i have used ccow as my credit card processor for many years. I didn't have any problem with them until the last year or so. Then they started to hold my payments for extra months. Now they have sent me payment notices for October and November, but haven't sent the actual payments. Now they refuse to answer emails to explain what they are doing.
I fear they are going out of business and intend to pickpocket as many clients as they can before closing their website at ccnow.com

Read full review of CCNow
Hide full review
ComplaintsBoard
J
12:08 am EDT

CCNow payment

CCNOW is a big scam company who doesnt make payment. we wait 3 months our last payments and they dont reply to any emails since months.
If you are a serious and professional company “CCNow” need to approach to solving this problem, in order to save the reputation of your company and of all the problems that can cause, such an unprofessional way of your business and cooperation with other companies !

Read full review of CCNow
Hide full review

Is CCNow legit?

Our verdict: CCNow's operations, reviewed by Complaints Board, reveal a mostly legit stature albeit not without reservations. This assessment encourages users to navigate CCNow's offerings with a discerning eye, especially scrutinizing the fine print and any user feedback closely.

CCNow earns 61% level of Trustworthiness

Good Credibility Notice: CCNow rated around 61% by Complaints Board. Generally safe, but exercise caution in information sharing.

We found clear and detailed contact information for CCNow. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of CCNow's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • Multiple low-rated websites are found on the same server. There could be such as technical issues or poor website optimization. To determine if the websites are part of a scam, it's important to review them and look for signs of fraudulent activity.
  • Ccnow.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The ccnow.com may offer a niche product or service that is only of interest to a smaller audience.
  • We detected that ccnow.com is missing an SSL certificate, which is a cause for concern. Without an SSL certificate, the website may not be taking adequate steps to protect users' sensitive information. This can increase the risk of intercepted data being used for malicious purposes.
  • CCNow protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to CCNow. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
A
6:33 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

CCNow ccnow scam. they don't pay merchants

We have been using ccnow as payment gateway on our website. It was fine until three months they stopped paying us. I submitted complaint to ccnow and received reply that he will check the reason with bank but after that I have tried to contact them several times but didn't receive any reply. They owe me around 1300$ and not replying me. It's already three months now.

Read full review of CCNow
Hide full review
ComplaintsBoard
C
6:57 pm EST

CCNow They did not ship the product

They did not ship the product even though I received an email stating USPS Priority shipping method. After 4 days, I sent an email asking for tracking. I received no response. 6 days later I called and asked why my product had not shipped. I was told that they could not tell me why or when it would ship. I asked if there was a way for me to find out when the product would ship. I was told no. I then canceled my order. Don't do business with these people. The drop ship from vendors and can't tell you if the vendor has stock or when it will ship.

Read full review of CCNow and 1 comment
Hide full review
1 comment
Add a comment
J
J
jie guo
Lethbridge, CA
Aug 29, 2012 9:59 am EDT

I've just experienced the same fraud...it's been over two weeks that I have not yet received my order. I wonder how I can cancel my order and get my refund. Can anyone help out?

ComplaintsBoard
N
12:07 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

CCNow It seems CCNow itself involved in fraud

It may be noted that CCNOW (A digital river company) may be engaged in fraud.

Incident- I was using CCNow for Internet sales. I got an order for US$480.00 from a person in france. I found out order was fraud and cancelled the order.

CCNow didn't refunded the commission.

Now where CCNow is Fraudulent-
On my Website Visitor Statistics- It din't showed any person from France has visited the website but this person has direclty got code of my - Buy buttons (CCNow) of the product as shown by visitor statistics.

Now from where this scammer has got code of Buy Now Buttons. It is possible that CCNow or its staff is involved in fraud as they may be employing some persons to carry out fraud. They don't refund the commission even knowing order is fradulent.

Read full review of CCNow and 2 comments
Hide full review
2 comments
Add a comment
Q
Q
Qeben
, US
Aug 02, 2012 6:20 am EDT

Please NEVER use ccnow for your website. They will NOT release your money. Listen, it's your own money your customer paid for your product or service. There's always same person from ccnow answering your email. Yes only emails back and forth. You can NEVER reach a live person calling them. Yes they have number listed on their website BUT no body is gonna pickup.

From my experience, they are the worst! I thought paypal was the worst, but I think ccnow is the worst.

They will hold your money for NO reason. They are still holding my money over 3 months now and there's NO estimated release date. They always promise the release date and then never release it. paypal at least holds your fund for 180 days and you know when to expect the fund.

I afraid ccnow will steal my money and there's nothing I can do. So please be warned, never, ever, sign up for ccnow. There are TONS of payment processing company, unless you don't care about your own money!

M
M
Michelle Darvin
, US
Mar 13, 2019 10:30 am EDT
Replying to comment of Qeben

Yes its a big fraud company i lost my entire 25000 USD to them, trusting them. Yes they never reply my emails and only one employee replys your letter that he is looking and after that you hear nothing. BEWARE BEWARE

ComplaintsBoard
E
10:43 am EST

CCNow Scam

I ordered herbal medicine from one company and later found out it was coming from another company which is a scam. I tried to contact the companywith no luck to cancel my order. I called my credit company immediately and this matter will be taken care of. Gordon's Herbal remedies is a scam and should not be allowed on the internet. How can you allow them to continue to scam people? CCNOW.com should also be investigated. Please post this so as many people see this as possible so this wont happen to anyone else looking for herbal help.

Read full review of CCNow and 1 comment
Hide full review
1 comment
Add a comment
L
L
Larry Smart
, US
Jul 02, 2018 3:09 pm EDT

Owe us $200k.

The company I work for has been a merchant for CCNOW (Snorrasson Holdings) for many years with no problems.
in 2017 payments became unreliable. They then exposed us to the most thorough, ridiculous and ludicrous KYC (Know your Client) requirements, via a man named Thorsten.

After months of more lame and ridiculous excuses, payments started again and quickly became unreliable again. Promises of Bank Transfers never arrived.

We now have an Icelandic Law Firm chasing them for the funds and it is going to be decided in Court, so CCNOW (Snorrasson Holdings) reacted by putting a 180 day "freeze" on funds for "security" reasons, despite us being loyal merchants with zero problems for years.

Please avoid this company like the plague.

Reason of review: Problems with payment.

Monetary Loss: $200000.

ComplaintsBoard
V
7:06 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CCNow Ripoff for merchants, don't even try

One of customers bought an electronic item priced as $986 from our shopping site. He paid with his credit card, and we packed the item to ship for the next day. Ccnow charged us -$49 for this transaction. That's fine also. Next day, the customer wrote us, he wanted to cancel the purchase. We told him it was shipped. Then he received the item, returned the product back to us, and we refunded the cost of the item $967 (shipping costs subtracted). Everything was until ccnow didn't credit the -$49 commission for this purchase. What a rip-off. So someone hates from your company will buy 10 items like that, you will pack them; and tomorrow morning the buyer will write you to cancel all the purchases he made. You will give your customer all the refund, but ccnow will keep 4.9% of this transaction. WHAT KIND OF BUSINESS PRACTICE is that?

They are charging you $49 fee, for a $0 transaction. The money not even got into our account yet, because ccnow pays 2 weeks later. I read all the details on their agreement, I never read something like that.

I own a paypal account, and they give your fees if you refund the money. CCNOW sucks and beware sellers...!

Read full review of CCNow and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
B
B
BuzzardsBass
Plymouth, US
Oct 20, 2012 9:15 am EDT

Had CCNow for over two years. The worst thing I thought was their holding onto funds for two to three weeks before I actually received any of my money. That's not the worst. CCNow does absolutely NOTHING to protect merchants. In three or four shipments made to Canad and overseas, these customers claimed they never got the product I shipped to them. Even after I showed my proof of shipment with copies of my receipts to CCNow they still allowed charge backs. But here's the spooky part. THREE of the four charge backs came in one weeks' time. I found that odd. So, did I receive PROOF from CCNow that these charge backs even occurred? Only ONE; the one that I could prove and that was a transaction made through Paypal to me. But everyone should also know that Paypal ALWAYS stands by the customer. CCNow is a SCAMMER in my book. I lost THOUSANDS of dollars PLUS the items I shipped to customers outside the USA. Also, beware to all merchants shipping outside the USA using USPS. There is NO tracking, and therefore NO PROOF, once your package leaves this country. The US Postal Service does NOTHING either for merchants~!

ComplaintsBoard
V
6:21 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CCNow Bad service

CCNow is an authorized retailer for Heirloom Tomatoes, listed on numerous sites, but basically all selling seeds provided by the manufacturer: Roguelands Heirloom Vegetable Seeds Company.

Aug 21 - I made an on-line purchase and received a shipment confirmation Aug 23. Contract agreement between the two companies� states that no shipment confirmation may be sent to customer before actual shipping takes place. Web site (http://www.vegetableseed.net/index.html) indicates 4-10 days delivery.

Sept 8 - no merchandise received. My inquiry was directed to CCNow, and I was informed of a stop order and reshipment.

Sept 16 - products not received. Inquiry with CCNow and was told shipping is 1 - 2 weeks (again, website indicates 4-10 days). Also, told to wait until Sept 22. That date came and went without delivery.

Sept 23 - filed another complaint with CCNow.

Sept 24 - requested an immediate refund with both CCNow and apparent suppliers email address, veggieseeds AT yahoo.com. Neither entity acknowledged my request for refund. CCNow stated that I should wait another three days for delivery (obvious blanket message because I received it before). I responded that it was unacceptable; I wanted a full refund, immediately.

Sept 25 - received message from CCNow regarding another reshipment and an additional message stating that they had requested information or a refund from the Seller. This is, in my opinion FRAUD. CCNow is the seller, as reflected on my receipt. Additionally, I believe Credit card association rules specifically prohibit credit card factoring, that is, taking a credit card payment on behalf of another company. CCNow misrepresent their position in my transaction a has failed to provide services and refund my money.

Read full review of CCNow and 27 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
27 comments
Add a comment
M
M
Michelle Darvin
, US
Mar 13, 2019 10:51 am EDT

Its fraud company which rips off all money of sellers, its a merchant gateway but people who took their servces lost all monet from few dollars to millions
for more details, see here
https://www.sitejabber.com/reviews/ccnow.com

CCNow — Bad service

https://www.complaintsboard.com/byurl/ccnow.com.html

A
A
Ambrina
, PK
May 25, 2017 3:52 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

We are not buyer but merchant selling through CCNOW.com from last 12 years...
3 years ago ccnow management was changed... and now...
We are dealing with ccnow from 2004... But suddenly with start of 2017 new management of ccnow have stopped sending payments. They have different excuses...
1-We have changed the bank and will send you payment from Ireland.
2- Our bank has some problem...
3- Your bank has returned back the money..(while our bank does not, it is rule in Pakistan)
4- Our man made an error in sending payment...
and after that no reply of mails...

first payment was 5000+ USD then they added a payment of USD 1300 and total became USD 6900+... they show it on account as sent... but in 3 months it does not reach...
After that there was a few new sales and they told they have sent another amount of USD 3300... but it is also no where...

NOW there are pending orders in our account but we are no more shipping the order and no reshipment for lost package...
CCNow.com is no more replying the mails...

Yahya Naveed Ali
Ambrina Corporation
www.ambrina.com

P
P
pratheesh raj
, SG
Jan 12, 2015 8:14 am EST

I order to one Bluetooth BT-SET 16/12/2014. but can't delivered CCNow. Today 24 working days finesh. I did not receive my order

D
D
Durbaba
Eden Prairie, US
Apr 01, 2010 6:57 pm EDT

product is undelivered

D
D
Doris Trainor
Kooskia, US
Jun 19, 2014 4:49 pm EDT

I purchased Shallaki ( Boswella) Capsules - 5 bottles for $69.00 on line from AyurvedicCure through CCNOW on [protected]. I never received my product and CCNOW keeps saying in a couple days or can't find your tracking number - but have not received any product and feel the company is stealing money without producing product.
Doris -

B
B
BuzzardsBass
Plymouth, US
Oct 20, 2012 9:22 am EDT

CCNow doesn't ship products. They are a third party payment processor. Where did you buy your product? That's who you should contact.

S
S
Sandra Baltimore
Chicago, US
Aug 02, 2012 1:31 pm EDT

I placed a order with ccnow on June 30th 2012.I was told that my order will arrive on July 17th, I called ccnow on July 18th 2012 they can't fine my order the only thing they keep telling me that it will be there in 3 days, It in now Aug 2nd 2012 still no package has came 'they are not saying that they will even replace it .This item cost me 215.00 .I will never order from a company again without first checking with the BBB SERVICE. ( This company is a scam)

P
P
Patrick Berriie
Lakeside, US
Jan 17, 2012 8:38 pm EST

I have been doing business with DRI*CCNOW for over a year and I have had no probems. First, I have always received the product. Second, it may caome from a different company or country even than shown of the ad. That is because the compy and country on the ad the distributors for the manufacturer, who can be anywhere in the world. Third, if you do not receive the product, you can alwasys file a complaint with your bank, credit card company, or PayPal. I always use Paypal, if I can and hve had 100% satisfaction with their service. Fourth, every product the I purchased through CCNOW has worked.

Patrick

K
K
ketts87
Chicago, US
Dec 23, 2010 2:59 pm EST

Yup, just got ripped off by CCNow. Puchased a calendar for my wife on Nov 15th and never received it. Called to complain on December 20, received and email that they were contacting the vendor. Never heard back. Called again on December 23rd and they said they still haven't heard back from the vendor. Demanded a refund and they said I would have to contact the vendor. Thanks for stealing my money. These people should be arrested.

E
E
Elias K
, CY
Dec 20, 2010 7:41 am EST

I have bought form "do it yourself diagnostics", one month ago, two car diagnostic kits (MB star) through CCnow at the price of 1100GBP. Up to now, i have only received one of the kits and it does not work (damaged) The seller does not answer to my e-mails and CCnow replies to me in the automatic way that the order has been reshipped. Never buy from CCnow

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

CCNow contacts

Website

www.ccnow.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with CCNow?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with CCNow Customer Service. Initial CCNow complaints should be directed to their team directly. You can find contact details for CCNow above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about CCNow. Discuss the issues you have had with CCNow and work with their customer service team to find a resolution.