Menu
CCD Couriers Customer Service Phone, Email, Contacts

CCD Couriers
reviews & complaints

www.ccdcouriers.com
www.ccdcouriers.com

Learn how the rating is calculated

1.0 67 Reviews

CCD Couriers Complaints Summary

0 Resolved
67 Unresolved
Our verdict: Engaging with CCD Couriers at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
Verified
The authenticity of the customer service contact information for CCD Couriers has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of CCD Couriers. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

CCD Couriers reviews & complaints 67

Sort by:

Newest CCD Couriers reviews & complaints

ComplaintsBoard
M
7:21 am EDT

CCD Couriers cell phone still no delivery

Good day

My I cell ref 1465212 received a sms that my delivery will be delivered between 11 am and 1pm at my place of work on the 6/02/2017 at 7.01 the morning of the 06/02/2017 as a confirmation. On the same day at 12.06pm I got another sms stating that the courier is on route to me and will arrive in 19 mins, today is the 08/06/2017 I had no delivery. this is unacceptable.

Regards
Nicolette [protected]

Read full review of CCD Couriers and 1 comment
Hide full review
1 comment
Add a comment
J
J
Jenny-lee
, ZA
Oct 31, 2018 9:15 am EDT

This is the worst service I have ever received in my entrire life and I deal with courier companies everyday.
FNB should really think of using another company. Wait never mind. FNB is useless and they use a useless courier company.

ComplaintsBoard
L
3:14 am EDT

CCD Couriers complaint

I would be please CCD to please contact me, I've tried numerous times to contact you guys to make arrangements for delivery on my bank card.

I am unable to do anything cause I do not have a card. You guys make a committed time to deliver and do not honor that booking date.

You guys then selected a date that suites your schedule to deliver not confirming with me - since I was not available on that specific day

I have still not received confirmation from you guys to reschedule, please do not select a date that suits you please contact me and confirm!

Read full review of CCD Couriers
Hide full review
ComplaintsBoard
I
6:04 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

CCD Couriers poor, pathetic service delivery and lack of respect!!!

Dear Sir/Madam,

I would like to bring to your attention the incident that took place today with your branch in Durban. The entire Durban branch is a bunch of amateurs and novices. I was due to receive/sign for my Discovery Card today. CCD Couriers called me on Thursday last week notifying me that the Discovery Card was going to be delivered on Monday, 5th of June 2017 between 8am to 10am sharp. This was their arrangement and not mine. I then made an arrangement with my office to start work at exactly 10h30am after having the card delivered to my home.

I took my daughter to school as early as 07h30am to accommodate the courier service in question. I called the their offices at 09h30am seeing that they were not making any contacts as to their whereabouts and also seeing that I might be late for work, I then took the initiative to make the call. I went through the reception desk and was transferred to dispatch, the guy who answered the phone promised to get hold of the driver and get back to me with the feedback but he never did. I called again at 10am and spoke to another different guy who contacted the driver and let me speak to him via a conference call. The driver told me that he had 3 more calls to do and he was going to come to my area next. I wasn't pleased with his attitude and he said that I should give him 15 minutes and he hung up on me. I called again for the third time at 10:15 and the lady this time answered and told me that she can't get hold of the driver and promised to keep trying until he can locate him and would call me back. She never did. I called again at 10:46 and another lady answered and spoke to the driver who she claimed the driver told her that she was unable to talk because he was with a client. I asked the lady if it was a white client, would they have made him wait this long when they were the ones who made the arrangement to be at his premises between 8 am and 10 am? She replied by saying that she would have. Well, I do believe she was lying and defending her driver and not worrying about my time at work that was being compromised, and never apologized for this amateurish and novice behavior from this company. I demand that CCD Couriers return the card back to Discovery and that Discovery must send the card back with a different and reliable courier company that knows their job and respect clients times. I demand a full apology from these amateurs in your Durban branch and don't wish to deal with them ever again. I will also make sure that our offices never deal with your company by any chance. I will make sure of this. The driver then called me after 11am and asked me if I was home as if I was his garden boy waiting for him to give me food. He never offered any apology for my wasted time and inconvenience. Yeah, who am I fooling here, the driver is an Indian and I am black. Maybe in his opinion, that makes him think he is more superior than I am. I have also reported this matter to Discovery.

A very annoyed customer (A victim of CCD Couriers novice service)

Ivin A. Mondlane
Greenwood Park
[protected]

Read full review of CCD Couriers
Hide full review
ComplaintsBoard
A
7:40 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

CCD Couriers impossible to speak to management and poor service.

On the 23 May a courier from CCD couriers arrived with a credit card delivery. This delivery was unannounced. I had received a call in advance, but as I was unable to commit to a time, I was advised that I would receive a call in advance. This never happened.

As is standard, I was a asked for a scan of my ID. I was then asked for a hard copy. I in turn asked that I get a copy of the courier's ID. He refused to oblige. He was not wearing a unifom and I was not in a position to see if he had come in a branded vehicle. He had no form of identification. He offered to show me his drivers license, but would let me make a copy. I said that I wanted to speak to somebody from his office but the number that he provided came back as non existent.

I have subsequently attempted to phone [protected] on several occasion in an attempt to get hold of a member of management. This has proved fruitless, I was put on hold and cut off after holding for in excess of 5 minutes. I was constantly referred to dialing the number that I had already dialed, overall a real circus.

In today's world where identity theft is rife, it is not unreasonable to expect the courier to provide identification.

Please advise how this issue can be resolved.

Read full review of CCD Couriers
Hide full review
ComplaintsBoard
D
12:12 am EST
Verified customer This complaint was posted by a verified customer. Learn more

CCD Couriers constant phone calls early in the morning despite application being denied

I applied for a credit card online. I believe it was denied due to the fact that I work remotely for an overseas company and will need to apply at a branch instead. I first received a call from CCD at 7am. After asking my date of birth the woman tells me they are having computer problems and asks if she can call back. Then I get another call from her and after she asks a few personal detail questions she says oh wait your application has been denied. The next day I get another call at 7:30am and it sounds like the same woman. I ask her if she can't see that the system says my application was denied to which she replied "oh yes, sorry" or something like that. The next morning I get another call at 7:30am. This time it is a man and after saying hello he hangs up. I have now blacklisted their number, but the log on my phone shows they have tried to contact me twice this morning around 7:30am again. They then called my landline, but I did not answer the phone. If this is in fact CCD the level of incompetence is astounding and I would not trust their service to deliver anything let alone a credit card! If this isn't them that would be even more worrying, but considering the interaction I've had I am more inclined to believe this is in fact CCD. The number they are calling me from is +[protected].

Read full review of CCD Couriers
Hide full review
ComplaintsBoard
P
12:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

CCD Couriers life put at risk because of courier

My FNB Cheque card was meant to be delivered to me but as the courier could not find my site after I had sent him coordinates, I arranged to meet him after work. When I contacted him after work he was in Sun City for some reason and told me to meet him at a garage in town. When I arrived at the garage and tried to contact him, his phone was off. As I was about to leave the garage two men attemped to hijack me. I managed to get away but was stabbed in my hand. I do not understand why FNB continues to use this company as it is not the first time I have had issues with them and their low levels of service. This time my life was put at risk by their driver.

Read full review of CCD Couriers
Hide full review
ComplaintsBoard
R
12:00 am EST

CCD Couriers They lie and pass the buck around

They informed me last week 9/10/06 that my card was coming to cape town. This week they tell me that he card is still in JHB. They lie and pass the buck around. It is unacceptable. Now i find out that they dont communicate. Cape town cannot call Jhb. whoever heard of running a business like that. they must have come in with the lowest bid.

Read full review of CCD Couriers and 9 comments
Hide full review
9 comments
Add a comment
T
T
Thilda
Alberton, ZA
Nov 12, 2023 11:24 pm EST

Poor delivery service. I made a payment for rain home 5G Wifi on Monday the 3oth - Oct 2023. They said it will be delivered during 3-5 working days, even today I'm still waiting. They don't know customer satisfaction! This Courier is not useful at all

S
S
Sonja Swart
, US
Oct 12, 2023 5:30 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I am not happy about the courier company they are 2 hours late and I must pay for something that is late and the customer services is rude 😒 and the courier guy also is so rude

S
S
Shenaaz Bhoola
Johannesburg, ZA
Aug 20, 2023 2:28 am EDT

I actually called in this morning changing my number because my phone broke.. before the delivery i called them to tell the driver too contact me on the alternative number which was never done! so now i need to reschedule because of that.. this does not make sense to me at all..! POOR SERVICE DELIVERY

11/08/2023 AT 08.00

REFERENCE RAIN

S
S
Shaun Holloway
, US
May 28, 2023 12:23 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Had special instructions for delivery time. They came at wrong time phoned head office like 40 times week letter still no package delivery or any phone calls to arrange

J
J
Jade Crause
, US
Jan 10, 2023 7:25 am EST

Courier service is not accommodating. People work and have work time to abide by and courier is not willing to compromise with customers to help them previous companies I have dealt with are much more customer friendly I had an issue with delivery time and was offered no help and I also get told my complaint won't get attention

L
L
Lerato Mpofu
, US
Feb 12, 2019 4:03 pm EST

CCD couriers was supposed to deliver my FNB credit card at work so when I got to the reception they already left. But when I call their number they don't pick up.. This is soooo annoying FNB should stop using them

L
L
Lerato Mpofu
, US
Feb 07, 2019 1:37 am EST

Can someone call me on [protected] I need explanation

A
A
alex
, ZA
Mar 01, 2009 8:25 am EST

ccd what a disgrace of the company, monday 23 feb 2008 i attend an interview there how can you run some interiew witout a list of people and why there was a list of colourds and the blacks was not even exist that called racism.how can you interview a person with your phone on your galfriend busy calling you that called un proffesional. is the company procedure to interviewwith four questions. CCD COURIES JOHANNESBURG YOU SUCH ADISGRACE AND RACISM.

G
G
Grant
, ZA
Feb 06, 2009 2:00 am EST

This comment is a thumbsuck by this imbecile. I've dealt with CCD on numerous occasions and this is definately not the case. He probably forgot about the delivery and is passing the buck!

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact CCD Couriers customer service

Phone numbers

+27 100 201 028 +27 510 105 100 More phone numbers

Website

www.ccdcouriers.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with CCD Couriers?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with CCD Couriers Customer Service. Initial CCD Couriers complaints should be directed to their team directly. You can find contact details for CCD Couriers above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about CCD Couriers. Discuss the issues you have had with CCD Couriers and work with their customer service team to find a resolution.