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2.6 86 Reviews

CCBill Complaints Summary

35 Resolved
51 Unresolved
Our verdict: Dealing with CCBill, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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CCBill reviews & complaints 86

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11:23 pm EDT
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CCBill unauthorized credit card charges

We have 6 credit card debits on our mastercard transactions on credit card bill from CCBILLEU.COM +1 [protected] AND
dating between March 1st to March 3rd the lowest is $6.99, the highest and most concerning is$705.87
we have no idea what the transactions relate to and would appreciate very much finding out and we anticipate we should be due refunds

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Update by Lods
Apr 01, 2016 11:28 pm EDT

Pissed off

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7:50 am EDT
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CCBill fraud

My credit card was debited several times, 10/06/2013, 13/05/2013, 10/04/2013, for a Euro équivalent value of 69, 95 USD each.

I did not souscribe to any service from this compagny, I cannot find my personnel details into the customers database. Could you please stop the debits and refund the previous ones.

10/06/2013 CB CCBILLEU.COM 09/06 69, 95 USD
COMMISSION 1, 54
1 EUR=1, 316 USD -54, 69

Meriem ALL****

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j. utterson
newcastle-tyne, GB
Oct 10, 2013 5:49 am EDT

removal of £7-77 per month for at least six months from my account.

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1:21 am EDT
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CCBill unauthorised withdrawals

Unauthorised withdrawals from bank account.
This problem first started about 6 months ago, but after several emails back and forth to company, withdrawals ceased
They have since restarted. 6/6 2013
Please advise.

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Danny Christopher
Grayville, US
Oct 22, 2009 10:25 am EDT

stealing money from my checking account

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9:42 am EDT
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CCBill unauthorised transactions

On August 15 I was billed $1 on my Mastercard [protected] (cancelled 18 June, 2013). This was followed by monthly billing of $49.90 on about 17th of month. I thought my wife had subscribed to something but, on finally getting her attention, she denied any such purchase, as I do myself. I have had my bank cancel the credit card and they say they will take steps to repossess the money.
I thought you ought to know!
Please reply to [protected]@fjm.net.au

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Alexzb3310
Sydney Metro Area, AU
Nov 10, 2010 7:58 am EST
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I have had a charge of $79.14 appear on my credit card statement. I don't know where this charge has come from. The statement states: Ccbilleu.Com+18885969279valetta. Malt.MT Can you help?

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turick
Blainvile, CA
Nov 17, 2009 6:19 am EST

I was charged amounts on my credit card by CCBILLEU.COM last month for 37, 44 and 26.53 but didn't notice it and again this month 27.04 an 37.44 but never did any business with them. I am going to contact my bank to clarify the situation. My credit card account shows CCBILLEU.COM +18885959279VALLETA

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Reginald P. Wilson
Ranson, US
Jun 17, 2014 4:23 pm EDT

On June 17, 2014 CCBILLEU.COM took $12.49 from my checking account without my permission.

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RobBurton
McDowall, AU
May 18, 2014 11:45 pm EDT
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I have a debit on my credit card of $44.96 and the company is CCBILLEU & the purchase code id+1 [protected].
I dont know what it is for and why it has been debited to my account?

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karls46
Brisbane, AU
Mar 27, 2014 2:56 am EDT
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Company/Product illegally debiting my credit card i have never used this company or internet site. i have not autherised use of my account by these people.

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Raggie
, US
Dec 16, 2009 11:05 am EST
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The same thing happened to me and I don't recall ever doing business with this company. I too need to contact my bank to have this situation resolved.

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9:21 pm EDT
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CCBill un authorized charge

I have a pre authorized charge for $19.67 on my bank statement, and have not authorized any such charge ever. Any help resolving this matter would be greatly appreciated. Justin Woolworth

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9:58 am EST
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CCBill unauthorised credit card charge

On the Fifth of March 2013. An unauthorised transaction for $25 was charged to my master card credit card.

This charge is supposedly for a one month subscription to http://www.iml-wl.com. I have this problem multiple times in the past however was not charged, just sent falsely stated emails claiming I had subscribed to the same service.

I have emailed CCBILL in regards to this unauthorised charge and shall contact my financial institution on Monday in regards to help in this matter.?

I never received any notification what soever from the subscription service I was falsely charged to. If a subscription service is rightly authorised than you expect an email stating you're membership details. This clearly did not happen as the charge was unauthorised without my consent.

How can i prevent this from happening again in the future.?

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singleplykarl
Modesto, US
Jul 13, 2014 7:21 pm EDT
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Some how some way these Bottom feeding ### got my debit card num and charged !40 dollars worth of chages at this Site"have never used them ""and allways use my bebit side with the pin # these guys are real trash F@#$% trash!

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3:40 pm EST
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CCBill nauthorized payment debited from my account

Unauthorized payment debited from my account . Amount or 45 ponds on 24 dec 2012
Amount debited by this name
Ccbilleu.com +1888 cd 8619 ?

Plz help me to stop this hacking in account.Or help me to get back my money

Email me ..On
[protected]@yahoo.com

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4:35 am EST
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CCBill they charge my acct. without any authorization

I went on line to check my bank acct. and saw ccbilleu.com with a charge of $95.--
I have never seen these people nor the company this stands for. I never authorized
this to be taken out of my acct.

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Update by Dorothy Chandler
Dec 20, 2012 4:55 pm EST

I want to say that I called ccbilleu and they were so nice and help me and took the charges off and let me know who did so I can press charges against the person who
did try to use my bank card. I will say you can not be over careful and watch your acct.
at all times. If we all do something when we have this happened they will not get away with
it.

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Mark l. Rogers
, US
Nov 21, 2015 12:44 am EST

I tried a completely free offer from a adult website that was advertised as completely free, that had absolutely no obligation to purchase anything. At that time I made sure that the free offer was completely free and that it required absolutely no obligation to purchase anything at all. A short time later, without my knowledge I was charged for two different websites that I did not purchase from these months and amounts listed, charged on my credit card, Ccbilleau.com is the name of the charge listed on my credit card statement for $54.95 a month, Debited on my American savings Visa debit card #[protected] exp. date 1/2017 (in year 2015 in the the months listed, march 26 march 30 april 14 april 16 may 12 may 14 june 9 june 11 july 7 july 9 august 4 august 6 september 3 september 29 2015) Iam not sure of the dates in oct. nov. I think I have been charged twice a month in oct. and nov. too. I don’t have my c bank credit card statements yet. When this occurred, I investigated and researched this issue and discovered that there are several other individuals who experienced the same case of being mischarged by this website that may have falsely advertised for the free service without a charge and had reported the mistaken charge. I would like to report this incident and I hope I can receive a refund for the mischarge and that your organization can send a recredit to account at my credit card or at my bank. Thanks for your assistance,
Mark L.Rogers p.o. box 714 kurtistown, hi. 96760

(Ccbilleau.com) is the name of the charge listed on my credit card statement for $54.95 a month, Debited on my American savings Visa debit card #[protected] exp.date 1/2017 these are the dates in 2015 on the months listed, (march 26 march 30 april 14 april 16 may 12 may 14 june 9 june 11 july 7 july 9 august 4 august 6 september 3 september 29) Iam not sure of the dates in oct. nov. that I was charged. I think I have been charged twice a month in oct. and nov. too. I don’t have my bank credit card statements yet I think I have been charged twice a month for $54.95 for 8 months for a total amount of $990.00.

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3:27 pm EST
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CCBill accertamenti

Dear Sirs I inform you that I've received several payments to which I would like your clarification: 1) on 04.11.12 € 24.95 -2) on 16.11.12 € 0.01 - 3) on 11/18/12 € 19.52 - 4) the same day € 0.34. These for the month of November 2012. I I had requested the removal from the site, but being in another language maybe I expressed myself well. If you intend to continue to send charges will beg you to block any debits and unsubscribe from the site. If was also possible reimbursement of the amounts mentioned above. Thank you for your cooperation.
Francesco Fogli

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3:40 am EST
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CCBill fraud

CCBILL.COM charged my account on two occasions on 11/16 $39.95 AND $4.95 When I contacted them they claim they have no record of any transaction charging my account. How does a company charge your account money and have no record of it. This place is a SCAM, plain and simple. I WILL pursue every avenue available to stop these SCAMMERS.

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zer02009
Gretna, US
Mar 15, 2011 11:56 am EDT
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they charged me $29.95. i called them and they told me that i made a subscribition to an adult website. i know where to go to get free porn!, i would never pay a website to watch porn. i just called my credit card company and told them to change my credit card, but i still have no idea how who ever is doing this got my credit card number

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2:11 am EST
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CCBill monthly billing visa card

Since two months my Visa Credit Card is billed with the amount of
€ 19, 12.
I cancel the relationsship with CCBILLEU with immediate effect.

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duncan hackett
duncan hackett
, US
Apr 16, 2016 3:34 am EDT
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money taklng from accout dont know why u can get off me at duncanhackett@outlook.com an let me why this is happen ty

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Mark l. Rogers
, US
Nov 21, 2015 12:39 am EST

I tried a completely free offer from a adult website that was advertised as completely free, that had absolutely no obligation to purchase anything. At that time I made sure that the free offer was completely free and that it required absolutely no obligation to purchase anything at all. A short time later, without my knowledge I was charged for two different websites that I did not purchase from these months and amounts listed, charged on my credit card, Ccbilleau.com is the name of the charge listed on my credit card statement for $54.95 a month, Debited on my American savings Visa debit card #[protected] exp. date 1/2017 (in year 2015 in the the months listed, march 26 march 30 april 14 april 16 may 12 may 14 june 9 june 11 july 7 july 9 august 4 august 6 september 3 september 29 2015) Iam not sure of the dates in oct. nov. I think I have been charged twice a month in oct. and nov. too. I don’t have my c bank credit card statements yet. When this occurred, I investigated and researched this issue and discovered that there are several other individuals who experienced the same case of being mischarged by this website that may have falsely advertised for the free service without a charge and had reported the mistaken charge. I would like to report this incident and I hope I can receive a refund for the mischarge and that your organization can send a recredit to account at my credit card or at my bank. Thanks for your assistance,
Mark L.Rogers p.o. box 714 kurtistown, hi. 96760

(Ccbilleau.com) is the name of the charge listed on my credit card statement for $54.95 a month, Debited on my American savings Visa debit card #[protected] exp.date 1/2017 these are the dates in 2015 on the months listed, (march 26 march 30 april 14 april 16 may 12 may 14 june 9 june 11 july 7 july 9 august 4 august 6 september 3 september 29) Iam not sure of the dates in oct. nov.that I was charged. I think I have been charged twice a month in oct. and nov. too. I don’t have my bank credit card statements yet I think I have been charged twice a month for $54.95 for over 8 months for a total amount of $990.00.

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1:57 am EDT
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CCBill débit carte de crédit frauduleux

Bonjour, chaque mois cette société ? me débite USD 54.64 sans mon autorisation. Je vous serais gré d'intervenir rapidement. Merci. Sinon que puis-je faire. ?

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2:56 pm EDT
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CCBill unauthorized monthly charges

how do we stop ccbilleu.com from unauthorized recurring charges to checking account monthly. should i report this to the BBB ? how do contact them to stop? please help $39.00 every month is hurting me financially. i am unemployment and don't understand why this charge keeps recurring...

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Mark l. Rogers
, US
Nov 21, 2015 12:43 am EST

I tried a completely free offer from a adult website that was advertised as completely free, that had absolutely no obligation to purchase anything. At that time I made sure that the free offer was completely free and that it required absolutely no obligation to purchase anything at all. A short time later, without my knowledge I was charged for two different websites that I did not purchase from these months and amounts listed, charged on my credit card, Ccbilleau.com is the name of the charge listed on my credit card statement for $54.95 a month, Debited on my American savings Visa debit card #[protected] exp. date 1/2017 (in year 2015 in the the months listed, march 26 march 30 april 14 april 16 may 12 may 14 june 9 june 11 july 7 july 9 august 4 august 6 september 3 september 29 2015) Iam not sure of the dates in oct. nov. I think I have been charged twice a month in oct. and nov. too. I don’t have my c bank credit card statements yet. When this occurred, I investigated and researched this issue and discovered that there are several other individuals who experienced the same case of being mischarged by this website that may have falsely advertised for the free service without a charge and had reported the mistaken charge. I would like to report this incident and I hope I can receive a refund for the mischarge and that your organization can send a recredit to account at my credit card or at my bank. Thanks for your assistance,
Mark L.Rogers p.o. box 714 kurtistown, hi. 96760

(Ccbilleau.com) is the name of the charge listed on my credit card statement for $54.95 a month, Debited on my American savings Visa debit card #[protected] exp.date 1/2017 these are the dates in 2015 on the months listed, (march 26 march 30 april 14 april 16 may 12 may 14 june 9 june 11 july 7 july 9 august 4 august 6 september 3 september 29) Iam not sure of the dates in oct. nov.that I was charged. I think I have been charged twice a month in oct. and nov. too. I don’t have my bank credit card statements yet I think I have been charged twice a month for $54.95 for over 8 months for a total amount of $990.00.

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3:07 am EDT
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CCBill money being taken my account

DearSir/Madam,
Since April 2012, I have had monthly withdrawns from my bank account (24th April - 24th July of £39.90 and 2x withdrawals on the 6th August for £35.26 and £35.29 = £230.15) I am currently out of work and can not afford to lose this amount of money. Please could you advise me, how to cancel this going out of my account. I have seen this is related to porn sites, earlier this year I did look at some of these sites and made the mistake of accepting a 3 day trial, which I cancelled and since then these withdrawals started. I have not been on any of these sites since then and would like to get my money back.
Thank you for looking into this matter and look forward to receiving your response soon,

John Coyston

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DISHONEST MERCHANT1219
Washington,, US
Aug 25, 2012 8:10 am EDT
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I 've been billed several times for the same movie. I'm requesting my credit card company to stop payment. How are you able to get out of the contract once you notify the merchant? Will I be socked in for FOREVER? How long is this bogus contract?

UNTRUSTWORTHY MERCHANTS WILL NOT PROFIT

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5:04 pm EDT
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CCBill payment

sorry but i do not remember autorized a charge with your web site name. can you help me to recall what is this charge? regards the amount is 50 usd.

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ethos
Somewhere TEXAS, US
Aug 16, 2012 6:20 am EDT

They won't respond to you. Write them a cease and desist letter CMRRR. Also demand your cash and dispute it with your bank. Consider opening a new act.

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1:19 pm EDT
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CCBill credit card fraud

To Whom It May Concern:

I would like to report a credit card fraud charge by a company named CCBill.com, and request the assistance from your office for the refund. I also would like to ask for future investigation of CCBill.com from your office to protect more Minnesota consumers like myself.

I have been using a Citibank Dividend card for many years (card number: **** **** **** 5668). In recent statement, there was a charge:

07/16/2012: CCBill.com [protected] AZ $39.77

This is a company I have never heard of, so I called this company immediately on 07/29/2012 and talked to a customer representative named ‘Rafael’. Rafael told me his company is doing the billing for a porn web site: http://filthydatez.com/. Rafael stated his company is doing this billing for many such companies.

I was so shocked and this is an obvious fraudulent charge. I then searched the internet and there are many consumers like myself, complaining the charge of porn web site by CCBill.com – one site such as: http://800notes.com/Phone.aspx/1-888-596-9279/3

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11:29 pm EDT
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CCBill charges deducted fraudulently

Fees have been removed unknowingly from my account. On checking my statement, found a withdrawal from my account, which I have not authorised. I do not know who CCBILLEU represent, but there are charges going back as far as April 2 and vary between
$46 and $52 monthly. I have no recall of who this could be for, and do not remember authorising these deductions, and would like them stopped forthwith. Would dearly love to be reimbursed for the monies claimed

04/06/2012 CCBILLEU.COM +[protected] -437.34
04/05/2012 CCBILLEU.COM +[protected] -389.23
02/04/2012 CCBILLEU.COM +[protected] -388.55

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SDPATEL
, ZA
Oct 03, 2012 7:18 am EDT

Money has been deducted from my account twice USD 50 BY CCBILLEU.COM(who the hell are they) which i am not aware of it. Banks should take an action against this as they are stealing people's money big time and our bankers looks stupid in this regard.

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1:29 am EDT
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CCBill took money out of bank account un authorized

There was nothing found but complaints on the google search for ccbilleu.com +[protected] valetta malt 3533 I do not know did not order and refuse to pay!
Transaction history
Date check
Number transaction type description debit credit running balance
05/17/2012 service charge fee intl atm debit card fee ccbilleu.com +188859 $1.49 $-50.30
05/17/2012 point of sale debit ccbilleu.com +[protected] valetta malt 3533 $49.90 $-48.81

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Update by PAPPAS GIRL
Oct 19, 2012 10:21 am EDT

I THINK MINE WAS FROM A MAGAZINE PLACE ROLLING STONES MAXUM NORMAL MAGS BUT IT WAS SET TO RENEW REPEATEDLY

Update by PAPPAS GIRL
May 18, 2012 10:48 pm EDT

THAT'S A GOOD TRICK CONSIDERING I'M THE ONE ON THE COMPUTER H DON'T USE IT AT ALL, AND I KNOW WHERE I GO AND ITS NOT TO THOSE PLACES BUT NICE TRY

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Bigguyben
, PH
Nov 14, 2012 7:59 pm EST

I just realized the same company charging my card and notified my bank

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Molyz7
, SE
Oct 19, 2012 3:21 am EDT
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I am also a victim in this fraud, in the same manner as you describe. When I went through my bank transactions of late, the ONLY UNSECURE transaction I have made this year is when I bought WinZip!

Did any of you buy from WinZip without a secure (bank sign in) transaction method?

Could WinZip have been hacked?

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10:26 pm EDT
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CCBill unadvised slacken of credit card

Dear sir:
I had an unadvised slacken of my visa card with amount : 39.90 EUR(54.25 USD) on date 10/04/2012 with document number [protected]
I didn't have any purchase in this date and I want to know how this amount slacked of my visa card.
Thanks alot
Mohammad Reza Joudaki
Email: [protected]@parsonline.net

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Molyz7
, SE
Oct 19, 2012 3:22 am EDT
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I am also a victim in this fraud, in the same manner as you describe. When I went through my bank transactions of late, the ONLY UNSECURE transaction I have made this year is when I bought WinZip!

Did you buy from WinZip without a secure (bank sign in) transaction method?

Could WinZip have been hacked?

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9:45 am EDT
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CCBill withdrawal of funds from chking acct

I have unauthorized charges to my bank account that I want refunded back to me immediately. I have never been to this website ever! I want this to stop immediately.

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markamcclendon
Granbury, US
Mar 30, 2012 5:33 pm EDT
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same thing just happened to me emptied my account for 500.00. how do we get in touch with them

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Contact CCBill customer service

Phone numbers

1 800 510 2859 1 888 596 9279 More phone numbers

Website

www.ccbill.com

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