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C&C Mattress & Sealy Product / Fraudulent Practices

1 2095 Route 70 East Cherry Hill NJ 08003, United Arab Emirates Review updated:
Contact information:
Phone: TOLL FREE 888-732-5923

C&C Mattress sold us very expensive mattress that arrived defective and now refuse to replace it even though they agreed it is a factory defect.
The web-site they operate asserts they specialize in taking care of the customer. It has been the complete opposite. So now we have an expensive Sealy mattress that is falling apart and they refuse to replace it.

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  • Ca
      19th of Feb, 2009
    0 Votes

    Bad Faith or Fraud?

    My name is Peter Cancelli, the owner of C&C Mattress. Steve, from St Louis, received a mattress, which we had shipped to him. He signed for it as having received it in good condition. Later, her sent pictures of an open tape edge. I had no way of knowing if it happened while he was handling it, or if it had been incorrectly sewn at the factory. Just the same, for the sake of customer satisfaction, we offered to send out an upholsterer to sew it closed, but Steve wasn't happy with, we ordered him a new mattress. The mattress was made and sent to our shipper a week later...on the same day we received notice from Steve's credit card company of his intenet to stop payment. In the face of this, we stopped shipment. We told Steve that if he would reverse the chargeback, we would release the mattress for exchange.
    We are currently in the middle of the stand-off that Steve created.

    Furthermore, Steve has identified himself as a prosecutor and has threatened me, and I quote: 'I have no choice but to have this matter investigated by the New Jersey Secratary of State and Attorney General. I will pursue you both in State Court as well Federal Court for practicing in fraudulent interstate commerce.'

    If Steve is, in fact, a prosecutor, It is likely to be illegal for him to abuse his authority of personal reasons.

  • Sw
      20th of Feb, 2009
    0 Votes

    Mr. Cancelli,

    Why would anyone dispute a charge if your company was willing to replace the defective product ?

    Surely the customer does not want the defective product because if the charges were reversed the customer would still be stuck with something he clearly does not want.

    Perhaps you strung him along refusing to replace it, and then only offered to send a new mattress after he advised you about the disputed charges.
    Did your delivery men tell you they observed the customer inspect the mattress ? Or, did you learn they refused to let him inspect it. Seems that would have been pretty easy for you to find out. Just ask your delivery men.
    Also, if you have been in the business a while you would certainly be able to tell the difference between a tear and the factory missing a long area of stitching.
    Furthermore, if your mattress is so fragile that it could fall apart from being handled, then it does not comport with a basic implied warranty of merchantability.

    When this person paid you up front for a new mattress he was entitled to get what he paid for. You sent him something that needed to be repaired. You sent him a headache. He held up his end of the bargain and paid you. You failed to uphold your end, and instead tried to weasel out of your responsibility by telling him his only option was to have it repaired. Did you not want to do the right thing because it would cut into your profit?

    Seems to me that you should replace the mattress. The disputed charge relates to the defective mattress not a replacement. When you advise the credit card company you have replaced the mattress, the credit card company will release your payment. They can’t keep your money if you replace the mattress.

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