- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- UnReplied
- With attachments
Mattress
This is a sketchy online business. I purchased a mattress from them. I didn’t see any reviews for that mattress and brought it up. However, Pete appeared knowledgable. Had issues with the quality of the mattress and when I complained. The whole nice salesman routine went out the window. He became nasty rude even called me names. This is not how you treat customers. Basically saying go [censored] yourself.! Who does that?. I told him I will take this up the line he seemed unbothered because it appears he is the only one in the office. This is a rip off I would strongly suggest to look elsewhere save your money. This is a waste of time and money. I will be reporting them to BBB. When I demanded some sort of compensation he became verbally aggressive. He is a total basket case. Better off going to Big name brands. I also believe many of his reviews on his blog are false. It doesn’t allow you to post your comment I tried it something with the setting. This way all their posts are positive. Total fraud. Run!
Desired outcome: Filing with BBB
Pete Cancelli
AVOID C&C Mattress:
We payed over $2000 to this company. He told us he would send us a new Sealy latex mattress. They sent us a garbage mattress. I mean they literaly sent a piece of garbage that was all ripped up on arrival. This was not discovered until it was removed from the packaging. So this man knew what he was sending us when we placed the order. He really sounded convincing over the phone when he tricked us into doing business with his scam operation.
We later found out this company is run by some shady New Jersey character named 'Pete' Cancelli. This guy pitches and portrays himself as a 'mattress expert' and someone you can trust in the slimy mattress business. In reality it's an elaborate con job. He is an expert, but at ripping people off.
The complaint has been investigated and resolved to the customer’s satisfaction.
Awful company
C&C MATTRESS sold us what was supposed to be new Sealy Latex mattress. The Friday it arrived the delivery men refused to allow us to inspect mattress. C&C's website states: 'REFUNDS ARE NOT AVAILABLE FOR ANY REASON, ONCE THE PACKAGING HAS BEEN OPENED'.
After they left it we opened the box and discovered a SPLIT DOWN THE SIDE OF THE MATTRESS. The split was not a tear, but rather a foot long section that was not stitched CLOSED. It was stitched to it's own ends leaving the foam hanging out. We immediately phoned and spoke to C&C Mattress in New Jersey and advised them that the delivery men refused to allow us to inspect the mattress and that we found the defect as soon as we opened the packaging.
We also immediately E-mailed pictures Peter Cancelli, the owner C&C Mattress within minutes of its arrival. After viewing the photos Cancelli replied via E-mail and agreed it was an obvious factory defect. On Monday he advised he REFUSED TO HONOR HIS guarantee and provide a replacement. He said he pay for a seamstress to come by and try to sew it. Because the defect is not capable of repair, we requested a replacement, but C&C Mattress said that a replacement would cut into his profit. Over a number of days Cancelli continued with his refusals stating that sewing was the only option.
Finally, we contacted Discover Card and filed a dispute. After learning of the disputed charges Cancelli was furious. He threatened us that now we will get nothing unless we waived our credit card dispute in advance. WE DISCOVERED CREDIT CARDS WILL NOT HELP YOU IF YOU PURCHASED YOUR PRODUCT OUTSIDE OF YOUR HOME STATE. Now we are out over $2100.00 and stuck with a mattress that is falling apart. With more and more material falling out this mattress will be worthless in a few months.
C&C also charged my account for this defective mattress even though we phoned them and advised them of the defect on the day it was delivered. Sealy told us they don't warranty defective stitching and refused to honor their warranty.
The complaint has been investigated and resolved to the customer’s satisfaction.
C&C MATTRESS sold us what was supposed to be new Sealy Latex mattress. The Friday it arrived the delivery men refused to allow us to inspect mattress. C&C's website states: 'REFUNDS ARE NOT AVAILABLE FOR ANY REASON, ONCE THE PACKAGING HAS BEEN OPENED'.
After they left it we opened the box and discovered a SPLIT DOWN THE SIDE OF THE MATTRESS. The split was not a tear, but rather a foot long section that was not stitched CLOSED. It was stitched to it's own ends leaving the foam hanging out. We immediately phoned and spoke to C&C Mattress in New Jersey and advised them that the delivery men refused to allow us to inspect the mattress and that we found the defect as soon as we opened the packaging.
We also immediately E-mailed pictures Peter Cancelli, the owner C&C Mattress within minutes of its arrival. After viewing the photos Cancelli replied via E-mail and agreed it was an obvious factory defect. On Monday he advised he REFUSED TO HONOR HIS guarantee and provide a replacement. He said he pay for a seamstress to come by and try to sew it. Because the defect is not capable of repair, we requested a replacement, but C&C Mattress said that a replacement would cut into his profit. Over a number of days Cancelli continued with his refusals stating that sewing was the only option.
Finally, we contacted Discover Card and filed a dispute. After learning of the disputed charges Cancelli was furious. He threatened us that now we will get nothing unless we waived our credit card dispute in advance. WE DISCOVERED CREDIT CARDS WILL NOT HELP YOU IF YOU PURCHASED YOUR PRODUCT OUTSIDE OF YOUR HOME STATE. Now we are out over $2100.00 and stuck with a mattress that is falling apart. With more and more material falling out this mattress will be worthless in a few months.
C&C also charged my account for this defective mattress even though we phoned them and advised them of the defect on the day it was delivered. Sealy told us they don't warranty defective stitching and refused to honor their warranty.
More than 5000 satisfied customers, and you are the only complainant. You should have let me handled the service, instead of attempting a charge back. The only fraud here, is you.
Resubmitting the same complaint under different names and different headings.
My name is Peter Cancelli, the owner of C&C Mattress. Steve, from St Louis, received a mattress, which we had shipped to him. He signed for it as having received it in good condition. Later, her sent pictures of an open tape edge. I had no way of knowing if it happened while he was handling it, or if it had been incorrectly sewn at the factory. Just the same, for the sake of customer satisfaction, we offered to send out an upholsterer to sew it closed, but Steve wasn't happy with that...so, we ordered him a new mattress. The mattress was made and sent to our shipper a week later...on the same day we received notice from Steve's credit card company of his intenet to stop payment. In the face of this, we stopped shipment. We told Steve that if he would reverse the chargeback, we would release the mattress for exchange.
We are currently in the middle of the stand-off that Steve created.
Furthermore, Steve has identified himself as a prosecutor and has threatened me, and I quote: 'I have no choice but to have this matter investigated by the New Jersey Secratary of State and Attorney General. I will pursue you both in State Court as well Federal Court for practicing in fraudulent interstate commerce.'
If Steve is, in fact, a prosecutor, It is likely to be illegal for him to abuse his authority of personal reasons.
I couldn't believe I fell for this "good-hearted" salesman, either. Sometimes we just want to find people to believe in. Well, "too good to be true" still applies no matter what.
How convenient "friday" delivery. Deja-vu. Did he say there was nobody at the factory so he had to get back to you on Monday?
Fraud
AVOID C&C Mattress:
We payed over $2000 to this company for a new Sealy latex mattress. Bought it from "C&C Mattress". Found out this company is run by some shady New Jersey character named "Pete" Cancelli. This guy pitches himself as the so called "mattress expert" and someone you can trust in the slimy mattress business. They sent us a mattress with a gaping opening that we discovered once it was removed from the packaging. The outer packaging was perfect so it was obviously packaged and sent with a pre-existing defect. We sent pictures of the hole to "Pete" Cancelli, the owner of C&C Mattress whereupon he blamed Sealy saying the hole is an obvious factory defect, that it's Sealy's fault and refused to address our problem. We contacted Sealy and they rudely said, "Not our problem, you need to take it up with "C&C Mattress", the store you purchased it from". Now, after spending over $2000, we are stuck with a mattress that is falling apart.
Both Sealy and C&C Mattress in New Jersey refuse to help us and continue to point the finger at each other.
Still no replacement for the all the money C&C Mattress took from us.
3/8/09
Mr. Cancelli,
Why would anyone dispute a charge if your company was willing to replace the defective product ?
Surely the customer does not want the defective product because if the charges were reversed the customer would still be stuck with something he clearly does not want.
Perhaps you strung him along refusing to replace it, and then only offered to send a new mattress after he advised you about the disputed charges.
Did your delivery men tell you they observed the customer inspect the mattress ? Or, did you learn they refused to let him inspect it. Seems that would have been pretty easy for you to find out. Just ask your delivery men.
Also, if you have been in the business a while you would certainly be able to tell the difference between a tear and the factory missing a long area of stitching.
Furthermore, if your mattress is so fragile that it could fall apart from being handled, then it does not comport with a basic implied warranty of merchantability.
When this person paid you up front for a new mattress he was entitled to get what he paid for. You sent him something that needed to be repaired. You sent him a headache. He held up his end of the bargain and paid you. You failed to uphold your end, and instead tried to weasel out of your responsibility by telling him his only option was to have it repaired. Did you not want to do the right thing because it would cut into your profit?
Seems to me that you should replace the mattress. The disputed charge relates to the defective mattress not a replacement. When you advise the credit card company you have replaced the mattress, the credit card company will release your payment. They can’t keep your money if you replace the mattress.
Had same issue with C&C Mattress and Sealy. They both hosed us on a mattress that arrived with a large tear in the side of the mattress. C&C Mattress, the New Jersey mattress hawker refused to replace. This peddler lured us in because he pitches himself as a real honest guy. Well I bit. Nice !
Sealy said they don't warranty defective stitching" even if it leaves the factory that way". Thanks for letting us know after the fact.
The complaint has been investigated and resolved to the customer’s satisfaction.
If someones dumb enough to buy anything online out of the state of New Jersey they get whats coming to them. New York has the same reputation. Why not just sponsor that poor Nigerian Princess that is trying to get her money out of the country? Or better yet, I've got some ocean front property in Arizona I'd like to sell you. Always Check who you're doing business with BEFORE you write the check.
Why didn't this guy from St. Louis file a complaint with the BBB? I don't see anything in NJ for CC Mattress? I mean if he is in fact a "Prosecutor" I would think he would have done this already and if not, I would hope he would do so, so the rest of us don't duped. What about you; have you filed a complaint?
Bad Faith or Fraud?
My name is Peter Cancelli, the owner of C&C Mattress. Steve, from St Louis, received a mattress, which we had shipped to him. He signed for it as having received it in good condition. Later, her sent pictures of an open tape edge. I had no way of knowing if it happened while he was handling it, or if it had been incorrectly sewn at the factory. Just the same, for the sake of customer satisfaction, we offered to send out an upholsterer to sew it closed, but Steve wasn't happy with that...so, we ordered him a new mattress. The mattress was made and sent to our shipper a week later...on the same day we received notice from Steve's credit card company of his intenet to stop payment. In the face of this, we stopped shipment. We told Steve that if he would reverse the chargeback, we would release the mattress for exchange.
We are currently in the middle of the stand-off that Steve created.
Furthermore, Steve has identified himself as a prosecutor and has threatened me, and I quote: 'I have no choice but to have this matter investigated by the New Jersey Secratary of State and Attorney General. I will pursue you both in State Court as well Federal Court for practicing in fraudulent interstate commerce.'
If Steve is, in fact, a prosecutor, It is likely to be illegal for him to abuse his authority of personal reasons.
Overview of C & C Mattress complaint handling
-
C & C Mattress contacts
-
C & C Mattress phone numbers(856) 874-9100(856) 874-9100Click up if you have successfully reached C & C Mattress by calling (856) 874-9100 phone number 0 0 users reported that they have successfully reached C & C Mattress by calling (856) 874-9100 phone number Click up if you have UNsuccessfully reached C & C Mattress by calling (856) 874-9100 phone number 0 0 users reported that they have UNsuccessfully reached C & C Mattress by calling (856) 874-9100 phone number
-
C & C Mattress address2095 Marlton Pike E, Cherry Hill, 8003
-
C & C Mattress social media
Recent comments about C & C Mattress company
Awful company
Leeds Mattress Factory
7 reviews
US Mattress
22 reviews
Simmons Bedding
65 reviews
Restonic Mattress
27 reviews
Sleepy's
102 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.