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1.2 104 Reviews

CBS Interactive Complaints Summary

5 Resolved
99 Unresolved
Our verdict: If considering services from CBS Interactive with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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CBS Interactive reviews & complaints 104

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1:55 am EDT

CBS Interactive steven colbert

Can you PLEASE ask Colbert to stop with the horrible and worn out Trump jokes? I'm not a Trump fan so this isn't about my allegiance. I'm just sick of him focusing his entire monologue on this subject every night! It's OLD... even if the event is current, ragging on the president, no matter who he/she is in a day to day basis is personal! its almost like he's obsessed with this one minded set of jokes. Enough is enough! If it continues, not that yoirnstation cares, I'm done with his show. I look for light hearted comedy and good guests on talk shows. He just goes on and on and it's no longer funny, it's pathetic! Thank you for your time.

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7:30 am EDT

CBS Interactive cbs this morning

How come when your news people reported about the Trump building fire this morning all they talked about is how Trump opposed the sprinkler laws. Why didn't they go in more depth in reporting how many buildings in New York that don't have them? What about those owners? Why didn't they say that Trump later understood the importance and changed his opinion? Why are your people so slanted? When are you going to stop reporting the way you vote?

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Jack McD
, US
Sep 11, 2018 7:46 am EDT

My complaint is with CBS morning news. Norah O'Donnell is an obvious sexist. She has know idea about tennis rules and ethical behavior. She shows many examples of man bashing (if men do not have room temperature at level females want - they are sexist), and some boy bashing (boys do less household chores), (maybe because they are helping Dad fix the car!)

I am overseas and CBS morning is on at 6 PM. Not any more for me.

Also the idea of accusing or insinuating that men accused of sex crimes 30 years ago are guilty by accusation is wrong - to say the least.

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What The Heck 85
, US
Apr 09, 2018 10:13 am EDT

They probably reported it that way because Trump is a worthless piece of crap. He lobbied against having to have a sprinkler system; and after the fire all he talked about was how well built the building is; no mention of the man who died and the firefighters who were injured. And it's bull to think Trump changed his opinion. If he did, he would have retrofitted the sprinklers. All he cares about is making money, no matter the price to other people, and his image.

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12:10 pm EDT

CBS Interactive removal of national anthem

I have read the networks are planning to stop showing the National Anthem during sporting events.

I want to let you know that I stand during the Anthem in my living room.

If you or any network truly believes this will help, let me assure you that it will not. This action will require me to stop watching your network and stop doing business with your affiliates.

I'm real close to doing that now with the way you put a slant on the news. By slant I mean by making our president look foolish at every turn. I've watched many speeches that you've interpreted and published wrong. I know we can agree that he doesn't always say everything the best way, but that doesn't make him wrong.

I believe in peaceful protests. The NFL players need to have their protests on their time and their dime. If they are truly trying to make changes then why don't they seem concerned the other six days of the week and during off season? How come none of you have asked them these questions? Really...

I want you to know that I'm one person and may seem like a nobody in your opinion; however, I am willing to find like minded people and make my protest a reality for any organization that removes our National Anthem from sporting events.

Sincerely,
Diana Cooper
Fairmount, Illinois
[protected]

I

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6:57 pm EDT

CBS Interactive star trek streaming

I as well as many many more are disgusted that you showed the new series for people to see, then put it on as streaming, so people have to pay to see it. If you look on Facebook tons of people, including myself are not and will not pay extra to see this show. You should put it on regular cable. Hope the show fails due to your stupidity. Why not let everyone see it?

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2:06 pm EDT

CBS Interactive news photos and captions

In reading through postings from CBS about the Las Vegas massacre, revisions are necessary.

First, revise the caption under David Becker's photo.
"A man lays on top of a woman as others flee the festival grounds."
SHOULD READ —
"A man lies on top of a woman as others flee the festival grounds."

Second & more importantly would be the removal or cropping of Powers' photo identified as #15 in which a grief-stricken woman's underwear is plainly on display.

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11:17 am EDT

CBS Interactive big brother 19

It's disguisting that you allow house guests to make threats against family. You have had fans for almost 20 years. You are basically saying that it's ok to threaten someone's family. Their families didn't agree to participate on the show. Did you ever think this could also affect Julie Chens talk show. Your viewers are beyond upset! It doesn't even feel like CBS cares. The 500K should be donated to the victims of hurricane Harvey. I pray you don't let this slide. You are going to lose a lot of viewers next year. A lot of us were excited to see what you were going to do for the 20 yr anniversary. You may not have very few fans after this season. I know it's a game and making personal attacks on each other is part of the game. Bringing fanily into it, is just off the charts wrong, and should not be tolerated.

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3:11 pm EDT
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CBS Interactive - big brother 19

What happened this year to BB? I have been watching since season 1. Every year I can't wait for BB, it makes my summer. I purchase the live feeds every year. I am very disappointed in production this year on 19. It is so obvious that for some reason you took Paul back this season, which ruined it for all of this season's players.in addition, you gave him 4...

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11:56 pm EDT

CBS Interactive unethical behaviour

I am completely disgusted with Mr. Colbert. His attitude towards our President is utterly disrespectful and un-American. If your network condones this message, I will boycott your network and all of your sponsors. The people of the United States of America made their choice on election day. I ask your corporation to show some respect for the peoples choice. If not, we will show you our disapproval by not spending our money on you or any of your sponsors.
Sincerely,
Lawrence Wontor

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5:29 pm EDT
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CBS Interactive broadcast interruption

You people need to get your act together. The big bang theory is scheduled for 7pm cst and instead you put basketball on. Everyday the young and the restless comes on at 11:30 am followed by the bold and the beautiful @ 12:30pm. Instead, last thurs and fri., you put basketball on. Can't you place basketball on at a different time? Like, late at night! The only good programs that are on, you people block for some dumb basketball game. Who the hell watches basketball in the morning hours? Instead of broadcasting basketball, why not give a news flash about that 14 year old girl that got raped by those two 17 & 18 illegal aliens in the school restroom! I'm sick of having the programs I watch, interrupted by some dumb basketball game. I'm not the only person with this complaint either. Stop this nonsense with the basketball interruptions. You should be glad that people actually watch your station, and believe me it's not for the news!

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3:24 pm EST
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CBS Interactive landlord abuse of power

As a 78 yr. Old jewish veteran I can not afford to replace items robbed during burglary facilitated by the corporation that owns 100 apartment buildings master key. Me and another 45 tenats were victimized without forced entry. Includin the manager kevin cooper. After I complained on several occasions I was served with a filed eviction notice after I refused to pay $6000.00 for useless an d primitive heat treatments that did niot work as they do not deter new bugs. The new restaurant that moved in 2 yrs. Ago has the trash cans 5 feet from my window and they are visited b y the homeless 30 times per day. I am also next to the laundry room. After 12 years always paying in time and without any issues, the moment the establishment opened the bugs keep coming in. I supplicated them not to use the heat ridiculed by 2 building inspectors and the health dept. Instead using spray (the sole time it proved successful). Their exterminators always leave early and leave the bujgs in.in order to get payed the blame me producing new ones. I have witnesses as of the entrance of the bugs. Including manager eli dowds, instead I am evicted.

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10:11 am EST

CBS Interactive disability back payment due to father committing suicide waiting on payment

My father was found dead in his apartment on March 21, 2016. He committed suicide approximately on March 11th and was found later in his apartment. He had been working on getting Disability for almost two years until he finally gave up. His health would not allow him to work anymore due to his uncontrollable diabetes. He had lost half of his foot and was starting to go blind. Previous to filing for this claim he gave 19 years of his life to the Army Corp of Engineers as a Environmental Engineer helping construct many lakes in this area such as Lake Ray Roberts. He then was a environmental engineer in the planning of the Dart Rail System in the DFW area. After being laid off, he then went to work for Denton County Corrections Officer for the last 10 years of his life. He put into the system more than his share and was a good decent honest man. He worked on disability for over two years as his health deteriated over time. He started to go blind and was feeling hopeless and ended his life. As a nurse I know how to file for disability for my patients. His lawyer and the Social Security office gave him the run around and just took his money. His check was finally deposited after he took his life. The check was returned to the payment center and has been sitting there for over a year. My sister and myself submitted the proper forms along with a death certificate in August of 2016. We sat and waited for several months and followed up via phone. Not once did they state that they did not have the day of death. I then went to the social security office in Denton TX to see what was going on. Whom ever processed are claim in August did not enter his day of death. So here we are a year after his passing with still no resolve. I have contact the SS department on a biweekly basis to follow up and each time I am asked did your father pass. I am beside myself and can only imagine how my father was feeling prior to taking his life. The systems is backwards! I have contact Mike Burgess's office to assist in resolving this matter and we seem at a stand still. My goal in this is to make the government aware of all the flaws in this system as well as get the money that my father fought for and ultimately added in him ending his life. Please help in this matter.

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Caliguy1966
, US
Apr 09, 2017 5:46 pm EDT

Anita That's why it is called abc interactive as people ask for help and the newsstaff should respond with feed back if they would or would not be willing to do a story on that topic. This board is set up for many reasons. Not just the fact that they are a one sided in there news reporting. Not one time e he I heard them ask the Democraticsame why Obama allowed the recording transcript with names be sent around to the intelligence community. Not one time has CBS addressed or ask why did the Clinton close there foundating after she lose the election and what happened to all the money that country's donated. If it was a foundation to help people then why did they open there records to show where the money want to as stated by the government. Why when asking for the information u derived the freedom of information act the Clintonnext will not release the information. Look it is like this even if you don't like Trump those quistions should be asked to the Clintons. Why is CBS covering for the clintons

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10:10 pm EST

CBS Interactive steven colbert

I can't change the channel fast enough when this Anti Trump, Anti American # comes on. No matter who his guests are, even if I would like to see the guests, I will not watch. I do not condone his conduct every night attacking Donald Trump. Colbert and is disgusting. This show is not entertainment, it is a soapbox that disgraces CBS. I love most of the tv shows on CBS but I will not support this bozo attacking the President of the United States night after night. Johnny Carson was funny and worth watching... he would be embarrassed now.

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Brian - MN
, US
Jun 16, 2017 1:35 pm EDT

Stephen Colbert is convincing me to stop watching any CBS programming until he is taken off the network. His program is offensive and hateful and doesn't belong on television or anywhere else.

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Chuckl137
, US
May 05, 2017 12:12 am EDT
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I find nothing humorous about his anti Trump diatribes and will not be watching his show or cbs shows.

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6:38 am EST

CBS Interactive prime time shows

Why is CBS screwing around with prime time scheduling? Madame Secretary starting on the half hour instead of the hour? Last nite, Thursday, Pure Genious - same thing? You come up with some great shows, but you are screwing up the showing time. Blue bloods - # 1 best show ever, # 2- Madame Secretary - tied with # 1, Pure Genious #- 3, tied with # 2.
I'm just going to watch other channels instead of CBS.
Charles Inhoff, Catasauqua, Pa., [protected]@rcn.com, [protected]

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justcandi
, US
Jun 07, 2019 1:44 pm EDT
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I completely agree with this post about your programming getting screwed up on times, CBS needs to get it together with showing programs when they are scheduled and not running other show into them, I hate having to find other ways to watch my incomplete shows or I will become an ex-viewer, there are plenty of other channels on cable.

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2:03 pm EST

CBS Interactive audio noise and interference

I am experiencing a loud humming vibration background noise when tuned to our local CBS HD channel. Local cable provider has indicated that CBS is having an unspecified "outage" of some sort, yet there is no issuance of a notification from CBS, nor does CBS make it easy to contact them regarding technical issues. This issue has presented itself for nearly 3 weeks and is only a problem on the CBS channel. All in home equipment has been checked, rechecked and rebooted with no resolution. Can't seem to get a knowledgeable authority to provide an accurate answer or solution. I am seeking a resolution and acknowledgment from CBS technical support.

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9:08 pm EST
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CBS Interactive - noisy background music

Cbs shows in general, but particularly criminal minds, ncis and ncis new orleans, have constant background music. It's annoying, unnecessary, distracting and, most importantly, drowns out the voices and one can't comprehend what people are saying. Even commercials have constant background music. How silly is that?

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11:55 am EST

CBS Interactive loud background noise

I, too, am fed up with the sound on many (Not all) cbs tv shows. When an actor is speaking, the sound is muted so we can hear the dialogue, but when the actor stops speaking, the background noise rises in volume and is very annoying. This doesn't happen all the time so feel it isn't our tv sound. Other tv networks do not have this!

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carl moore
, US
Apr 04, 2023 10:11 pm EDT
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I originally wrote this comment in all caps to prove a point. But your Autobot refused my comment because everything was in caps.The background music in all of your cop shows is unnecessarily loud. Loud. Loud. Loud.

It's ridiculous tone it down you take away from the show you can't hear dialogue and it's just annoying as hell

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6:06 pm EST
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CBS Interactive shannon sharpe can't announce a sentence

I must say, after watching football this sunday, listening to him (Shannon sharpe), speak and not being such an educated person, since he can't subject himself putting a sentence together. It bothers me, that cbs with jim brown, would put such an uneducated, nitwit on the air brodcasting his analysis. It's quit obvious, he got out of the ghetto, but the ghetto sounds incoherent and uneducated. Give him some speech classes to train his mediocre brain to give detailed and experience thoughts on game day, november 11, 2011. Seriously, after watching him give his smart of the game, it's really bad. "

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Whatever10
San Jose, US
Nov 06, 2011 11:01 pm EST

lol!

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Whatever10
San Jose, US
Nov 06, 2011 8:18 pm EST

Wait! You can't even construct a sentence your damn self so how are you going to talk about somebody else?!

You are the uneducated one my friend!

IronGrudge89
IronGrudge89
Mountain Top, US
Nov 06, 2011 6:36 pm EST
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www.reddit.com/r/firstworldproblems

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8:22 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CBS Interactive weather advisory interrupting bb12

I am a huge fan of big brother and I have watched every season and without fail every season, jamie simpson interrupts the show with a weather advisory report. I know that the weather is an important thing to keep us updated on especially when there is a thunderstorm or something. But my complaint is that bb cannot be watched at all and that jamie simpson repeats himself ranging from 20 to 40 minutes and takes up the entire show! And to top that off, the report on the weather isn't even in our county, its usually 2 hours away! Normally the storm doesn't even hit either! I cannot afford the live bb feed so we miss it every time and it is very frustrating! Why can't jamie just be put in the corner of the screen and bb still be able to be on the tv? This happens every year, one year I even called cbs to see about putting the alert on the bottom of the screen, but for some reason that couldn't work. These interruptions are causing me to watch another channel and almost making me want to stop watching cbs altogether! Isn't there something that can be done? Please? I would like to watch my favorite show without having to miss over half of an episode because of an update on counties and cities that are hours away and when its not even an emergency and then repeated and repeated! It really does make me not like watching cbs! Could you please figure out something?

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JussSayin
Victorville, US
Aug 05, 2010 12:45 am EDT

There is nothing ignorant about the complaint. For those of us stuck in small towns, normally the stations do the best they can to NOT interrupt the show. If they do interrupt they usually do it for a brief time and then set a ticker. The tickers are easy to set up. They do it in my area. They put a little alert at the top of the screen and flash the counties. Also, for those of us that are in heavy weather areas. We know what things coming look like and keep abreast of the weather online and on the weather channel. No need to interrupt for 30 minutes plus.

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12:12 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CBS Interactive collect calls

Hey just complaining about ongoing issues that I have had with correctional billing when I use one of the machines is the jail were I pretty much have to call 24 hours after the payment is sent to them then they turn around and tell me that I have to wait another 24 hours for them to find out what the hell happened to my payment. Which is bull # that I have to wait 48 hours in order to have a payment posted to my account which is bull # and then they treat there customers like # and really do not care about them. But the truth is all they care about is taking our money because they know that they are the only company that offers the pre-pay service. I really think that there service sucks but I want to talk to my boyfriend that is locked up and that is the only way I can do it at this time but once I find another way they will lose me as a costomer.

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bobtheman
, US
Nov 14, 2009 12:13 pm EST

I'd suggest getting a better caliber of boyfriend instead of the loser you have who is in jail. Then you won't have to deal with this company.

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11:22 pm EDT
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CBS Interactive audience tickets

This is a repeat of a 2008 complaint. People come in good faith with their tickets to be part of an audience that CBS has no intention of honorinbg. I booked my "ticket" well in advance, drove to LA, left the campground at 5:40 in order to arrive at 7:10 AM for the 8:30 stated arrival time. I was told they were full and people needed to sleep/ camp (not sure whether in the nearby street or on the grounds) to have tickets honored. Yes, I am doing other things in LA, but getting up at 5AM to be scammed was not on the list of fun things to do. Thanks CBS for the memories. You send a reminder email several days before. Maybe you should think about a cancellation email, as proof of your respectful attitude toward your public. Of course you may not have any respect, as this is not a one off occurrence. I will keep looking ofr other forums, so other people will not get scammed.

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