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www.catofashions.com
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4.3 884 Reviews

Cato Complaints Summary

10 Resolved
157 Unresolved
Our verdict: If considering services from Cato with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Cato reviews & complaints 183

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M
8:16 pm EST
Resolved
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Cato bad customer service

Let me begin by stating that Cato is a wonderful place to shop me and alot of friends and family shop Cato...
I myself am in sales and do alot of traveling...I recently was on a job and decided to stay a few days in Dublin, since it was close to my destination of travel...I had various scheduled appts. in this area so the one day I had a short break after lunch I decided to do a little shopping at Cato (Dublin, GA).
As I entered the store it was a pleasant enviroment and a nice store, my first time in the store since new location..I continued to do my shopping and the employee that approached me was loud, self-centered and focused on herself than visitors in the store, she continued to make rude and vulgar comments about her sex life and how she needed sex...(very unprofessional)..I ask one of the other employees about her behavior and what her name was she stated Jamey Bonie and I told her I felt the need to complain...
I am a Christian Woman and felt the need to inform you or whom it may concern of this behavior...I will continue to shop at Cato's but in a different location...Thanks for letting me voice my opinion...

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Topia
, US
Apr 18, 2017 9:06 am EDT
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I shop two Cato stores. One in Palestine Tx and Athens Tx I will no longer shop in Palestine. The manager is rude loud sulks when you have a
return. First time I felt maybe bad day something wrong at home etc. She turned her rath on another customer when I was in the store last week and the lady left in tears. I had ordered a sweater I had seen in the store and I got a call it was there, went to pick it up. Manager said order was never placed I was wrong I said then return my money since I paid up front. She was hostile when I showed her the receipt and literaly threw my money back to me across the counter. I still don't have my sweater. This women needs to be educated in handling the public or someone is going to do it for you. I just reviewed my receipts for clothing gift cards for 2016 I spent a little over $3700.00. Not a lot Im sure others spend more but I will no longer go to Palestine store if that woman is there. She is fat dresses terribly and has a sulky rude attitude all the time. Is this really Cato? Not the store in Athens or any other Cato I have been in. Please do something about this woman. Sharon Lewis Williams [protected]

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3:52 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Cato - nightmare job

I was reading online all about the complaints about Cato stores and I agree with most of them. I worked at Cato for four years. I was originally hired on as 2nd Assistant manager. Then was promoted to store manager. I was given no training at all for either position. The upper management is horrible. They say that they care about all their employees but...

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11:06 am EDT
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Cato awful experience

I went to Cato's in Warrensburg Mo to try to find some cute comfy clothes to fit me, being 5 months pregnant it isn't always easy. So I started off in the plus size section tried on about 10 items only to realize they were all to baggy. I put every thing back on the hangers just like they were, as I usually always do. I then check out the misses section and found again about 10-12 items, out of those I only found 3 items that fit nicely and were more importantly comfortable. I could tell the lady that checked me in to my fitting room seemed to be very annoyed with me because I was trying on so many items. When I went to check out she rudely said, "Are all those clothes still in the fitting room!" I said nicely, well yes? I thought to myself "why wouldn't they be? Am I suppose to put them back for you? Because I wasn't aware that you were hiring! Shouldn't I fill out an application first?" Thats what I should of told her! But being the easy going person I am I just said yes they were. Then she almost shouted across the store in front of me and all the other customers to her co-worker " I NEED YOU TO CLEAN OUT FITTING ROOM 3" Like I was some huge inconvenience. She made me feel very embarrassed. Needless to say I will never be going to CATO's store again. I should have just gone to Maurices which was right across the street.

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Brian Astwood
, US
Nov 11, 2018 6:28 am EST

My wife and I are so frustrated as to the lack of information from the very competent and friendly workers. Apparently, they are not allowed to voice their opinion or ask for certain clothing. They are not robots, they are enthusiastic and good people why aren't they treated as such?

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Darlene Hawkins
, US
Oct 15, 2018 2:59 pm EDT

The dressing room at store 1348 on 9/29/18 between 5-6 pm was very dirty. Upon arriving the employees working did not greet or offer to help me during anytime of my visit. They did however go out of their way to assist a customer that came in after me. I'm black and she was white. More black customers came in and they weren't helped either!

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Mrs dyer
, US
Oct 02, 2018 5:44 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I was told I can't return a skirt that doesn't fit my daughter since I can't find my receipt. Why can't I get a store credit. blah blah blah blah blah blah blah blah it doesn't take 350 characters to let you know what my problem is! Why does my complaint keep getting sent back? This is ridiculous! Whatever I will send 350 this time!

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Mrs dyer
, US
Sep 21, 2018 8:30 pm EDT
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I can't find my receipt so I need a in store credit...

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Vivian Boyles
, US
Aug 21, 2018 12:29 am EDT

CATO store in Claremore, OK treats African American customers like shoplifters/window shoppers. Im n a wedding & was told 2 purchase a specific item @CATO. the mgr & sales assoc. singled me out upon entering being AFRICAN AMERICAN &followed me while 6 Caucasian customers freely Roamed w/out Scrutiny. It's discriminatory! #offendedFEDERALemployee

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lisa shuff
, US
Jun 06, 2018 11:32 am EDT

On Monday evening 06/04/18 I went online to see store hours for Cato in jennings, la, It was posted that they were opened til 9pm. so I drove 35 mins to the store after working a 10hour day, when I arrived it was 7:55 pm .I noticed store hours on window that they closed at 8pm. so I opened the door and asked if that was the right time on window. there was two sales clerks Elizabeth and Taylor there. I proceed to explain that I went online and it was posted that they closed at 9. one of the knew what I was talking about and said she had called to have time changed, so one of them asked if I knew what I was shopping for I said not really I just need something for work the next morning. they said you can go head and look and both immediately started trying to help me find something, I kept apologizing to them and both of them kept saying don't worry about it its fine, I'm telling you that I truly hate going in to any kind of store when they about to close much less in 5 min. they were so friendly and professional that I ran in there for one shirt left 15 mins later, 5 shirts 3 pants and a sweater. I'm telling you these 2 women were great and the reason I will keep going back and telling my friends and family to do the same. the way world is today everyone always in a rush theses 2 women are a golden asset to your company. Elizabeth and Taylor do not ever change.

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Vivian Boyles
, US
Apr 21, 2018 5:29 pm EDT

I will not ever enter another CATO Store & I will warrant my Friends NOT TO as well. I can spend my money & my time shopping in an EQUAL ENVIRONMENT! Thank You

Cato Customer Reviews Overview

Cato is a popular fashion retailer that offers a wide range of clothing and accessories for women. The brand has received numerous positive reviews from customers who appreciate the quality of their products and the affordability of their prices. Many reviewers have praised the company for its excellent customer service and fast shipping times. Customers also appreciate the variety of styles and sizes available, making it easy to find something that fits their personal style and body type. Additionally, Cato offers a loyalty program that rewards customers with exclusive discounts and promotions. Overall, Cato is a great option for women looking for stylish and affordable clothing.

Cato In-depth Review

In summary: Cato Fashions offers a user-friendly online shopping experience with a diverse range of affordable women's clothing. The brand stands out for its inclusive sizing and trendy styles. While the quality of clothing receives mixed reviews, the company provides efficient customer service and a straightforward return policy. Cato's commitment to accessibility and community involvement adds to its positive reputation, although there's room for improvement in areas such as ethical practices and mobile app functionality.

Website Navigation and User Experience: The Cato Fashions website is well-organized with clear categories and filters, making it easy for customers to find what they're looking for. The site's responsive design ensures a smooth browsing experience on various devices.

Product Range and Selection: Cato offers a wide selection of women's apparel, including casual wear, work attire, and special occasion dresses. They also carry a range of accessories and footwear, catering to a variety of tastes and needs.

Pricing and Value for Money: The brand is known for its affordable pricing, providing good value for money. Customers can find fashionable items at budget-friendly prices, which is a significant draw for the cost-conscious shopper.

Size Inclusivity and Range: Cato is praised for its size-inclusive approach, offering a broad range of sizes in both plus and misses categories. This inclusivity ensures that a wider audience can enjoy their fashion offerings.

Style and Trend Relevance: The brand stays up-to-date with current trends, offering stylish pieces that resonate with modern fashion sensibilities. They manage to balance classic styles with contemporary trends, appealing to a broad customer base.

Quality of Clothing and Accessories: Reviews on the quality of Cato's clothing and accessories are mixed. Some customers are satisfied with their purchases, while others have noted that the quality can be inconsistent.

Online Shopping Experience: Shopping on Cato's website is generally a pleasant experience, with an easy-to-use checkout process and clear product information. However, the lack of a mobile app might detract from the experience for some users.

In-Store Shopping Experience: Customers who visit Cato stores often compliment the clean and well-organized layout. The in-store experience is typically positive, with a variety of styles and sizes readily available.

Customer Service Efficiency: Cato's customer service team is noted for being helpful and responsive. Issues are usually addressed promptly, contributing to a satisfactory service experience.

Shipping and Delivery Options: The brand offers various shipping options, including standard and expedited services. While shipping costs are in line with industry standards, free shipping promotions are occasionally available.

Return and Exchange Policies: Cato's return policy is straightforward, allowing customers to return items within a specified period. The process is simple, which enhances the overall customer experience.

Customer Reviews and Testimonials: Customer feedback on the Cato website and third-party review sites is varied. Positive reviews often highlight the brand's affordability and style, while negative comments sometimes point to quality concerns.

Loyalty Programs and Discounts: Cato offers a loyalty program that rewards repeat customers with discounts and special offers. This program is a boon for those who shop at Cato regularly.

Brand Reputation and Ethical Practices: Cato has a generally positive reputation among its customer base. However, there is limited information available regarding the brand's ethical practices and sustainability efforts.

Accessibility for Disabled Customers: The Cato website is designed with accessibility in mind, ensuring that customers with disabilities can navigate the site with ease. This commitment to accessibility is commendable.

Community Involvement and Social Responsibility: Cato engages in community involvement and social responsibility initiatives, which reflects positively on the brand and resonates with socially conscious consumers.

Payment Options and Security: The website offers a variety of payment options, including major credit cards and gift cards. The online transactions are secured with industry-standard encryption, providing customers with peace of mind.

Mobile App Functionality: As of the knowledge cutoff, Cato does not offer a mobile app, which could be seen as a missed opportunity to enhance the shopping experience for mobile users.

Marketing and Promotional Strategies: Cato employs various marketing strategies, including email newsletters and social media campaigns, to engage with customers and promote their products. They often run sales and promotions, which are well-received by their customer base.

Overall Satisfaction and Recommendations: Overall, customers express satisfaction with Cato's affordable prices, inclusive sizing, and trendy selections. While there are some concerns about clothing quality, the positives seem to outweigh the negatives. We would recommend Cato to shoppers looking for budget-friendly, fashionable clothing with a wide range of sizes.

How to file a complaint about Cato?

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Cato contacts

Phone numbers

+1 (800) 758-2286 +1 (704) 554-8510 More phone numbers

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www.catofashions.com

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