SUBMIT A COMPLAINT

Cathy Pierce McGuire / SeasideRentalsMaine.com / VRBO.commisrepresentation, deception, terrible customer service

1
F Review updated:

Our week in the village of Stonington, Maine was ruined by the appalling treatment we received from Cathy Pierce McGuire and her company Pierce Property Management (aka Seaside Rentals www.seasiderentalsmaine.com), PO Box 38, Sunset, Maine 04683. We paid more than $2000 upfront for a one-week rental of Bay View House at 35 Bayview Street in Stonington, Maine via VRBO.com/85379. We could have tolerated the fact that much of the house smelled strongly of mold; that the unrenovated first floor was home to numerous bugs and spiders; that the puddle-filled basement was like a scene from a horror movie; and that this rental was adjacent to a loud and unsightly lobster business. By themselves, these issues would not have been nearly enough to ruin our vacation or compel us to call the agent, let alone write a negative review. As frequent vacation-home renters, we can adapt to a variety of circumstances and "surprises" not mentioned in the listing advertisement. But we do expect the things listed to be present, and that we will be treated honestly and professionally by the people we do business with. The VRBO ad for this property listed a "Dishwasher" among its amenities. The fact that the house didn't have one was a misrepresentation that annoyed us a lot. This was an amenity which we had paid for and which mattered to us. Much worse, however, was the fact that after we complained by voicemail to Cathy Pierce McGuire, instead of calling us back and apologizing, she altered the listing and lied about doing so. Rather than communicating with us about our concerns, Cathy Pierce McGuire and her company resorted to deception. As soon as we left her a first voicemail message mentioning the Dishwasher problem, she deleted the item "Dishwasher" from the list of amenities on her VRBO page and from that point on, everyone associated with the company attempted to conceal and/or lie that this change had been made or that the word "Dishwasher" had ever appeared on the VRBO page. On the two occasions when anyone associated with Pierce Property Management actually answered the phone (these people were not even office staff but a housekeeper and a lobsterman; and we don't think there actually is an office staff) we were promised swift return phone calls from Cathy Pierce. These never came. Our request for an apology or explanation about this situation resulted in us being treated in an insulting and offensive manner, by the housekeeper mentioned above (who's also Cathy Pierce's mother, we later found out) who goaded us with, "Well, I hope you have a printout because it doesn't say dishwasher now!" To add insult to injury, when we finally heard from Cathy Pierce McGuire -- 10-days after our initial complaint on a 7-day rental -- it was not to apologize or explain but to insult us and continue the lies. Pierce Property Management (aka Seaside Rentals) of Sunset, Maine is not a company you should do business with. Cathy Pierce McGuire also has other listings on VRBO, including VRBO.com/54893 and VRBO.com/85783. She also uses the names Cathy P. McGuire and Cathy McGuire, uses the phone numbers [protected] and [protected] and the e-mail address [protected]@midmaine.com. We are experienced travelers who have had many good experiences with VRBO and other vacation rentals and have never before written a complaint. We just do not like being lied to and treated badly. It's a shame we had this experience because the renovated half of the house was acceptable, the view was nice from the upstairs balcony and the town of Stonington has many charming shops and restaurants. We only wish we could have enjoyed them more. We wrote this comment as a public service, hoping it will help other travelers make a better choice than we did in Stonington.

Responses

  • M
      Sep 18, 2009

    Your complaint sounds sort of fishy...I'm not sure why you would have stayed in the 'horror movie' rental once you got there and discovered all the things wrong with it.
    And to have a dishwasher be the focus of your complaint is rather trivial if all the other stuff is true, don't you think?
    It sounds like a personal vendeta to me and you may want to be careful what you write as you are committing Libel per se and could easily be prosecuted if your just trashing someone and thier company.

    +1 Votes
  • M
      Sep 18, 2009

    What? You never heard of paper plates?!
    So all the other issues were not enough to ruin a vacation, but no dishwasher was?
    I agree with Manset, you are whining far too much over the lack of a dishwasher when, if the other things listed were true, should have been your main complaint.
    Good lord, sounds as though your on a mission to destroy the reputaion of one small buisness because she didn't call back immidiately over a dishwasher.
    Mansets, right...and if I were her, I would sue you for Libel in a heart beat. Especially since your adding other properties that she lists that aren't even a consideration of your complaint.
    Very fishy indeed.

    +1 Votes
  • M
      Sep 19, 2009

    I agree with the Renter. They paid for, and did not get, what was advertised, there was a distinct pattern of coverup and intimidation by the owner, the lack of customer care and concern is very real, and the ongoing lies and deceptions are definitely worth noting.

    Expecting people to deliver less then what was promised and advertised, then putting up with being ignored, lied to and just completely dissed it totally unacceptable. Makes no difference that it was "just a dishwasher". I note that there were other issues that were also quite marginal. The point is -- owners must deliver, or the customer complains, and this case, it was entirely legitimate complaint.

    I'm checking VRBO for rentals myself -- and will also check for complaints on the owners. If more people posted their good / bad experience, it would help weed out the scumlords that don't keep their word or deliver what they promise.

    -1 Votes
  • A
      Apr 14, 2010

    Next time call Vacation Cottages in Blue Hill ( toll free [protected]) for your Maine Vacationing needs! Ask for Katie she is honest and upfront. If there is a "problem" that she thinks would make your stay unpleasant she will tell you and guide you to the right house! We've used their company for years and have never been disappointed. www.vacationcottages.com is their web site. They cover the same areas as Cathy McGuire (without the lies and deceitfulness)

    0 Votes
  • W
      May 11, 2010

    Beware VRBO# 173765 "MT EVANS CABIN" in Idaho Springs Colorado/Julia Seniw. This is also listed on VIRTUALLY EVERY VACATION BY OWNER SITE and appears regularly in several Craigs List cities.

    This is NOT a cabin, and it's well over 30 miles from Mt. Evans, unless you count a sign for Mt. Evans more than 6 blocks away! This "Mountain Getaway" is really a tiny hovel in town, surrounded by trailer homes.

    The pictures and posting are purposefully deceptive to the point of fraud. If your read through the guest comments, look carefully at the dates and names of the posters. One guest reviewer apparently stayed 2 different times within two weeks and also posted THE SAME glowing review for those same dates on one of her other vacation rentals. Then there is another review copied verbatum with two separate dates and two separate poster names. Funny how that happens :) One guest even saw "12 'longhorn' sheep"!!! That's really interesting since I am a native Coloradoan and I know Bighorn Sheep are generally found above timberline, and are definitely not flocking to someone's back yard in Idaho Springs!

    Just to get an idea of how deceptive this listing is, check out the picture of the "Spacious Deck for Wildlife Viewing". Well, there actually might be some wildlife out there after all...& the deck IS spacious (in comparison to the tiny house).

    OK, so if that isn't bad enough, there are only 3 complaints for all of Colorado on Vacation Rental Watchdog. Guess who has two of them? When you arrive at this little house of horrors and decide you would be better off staying in a nearby flea bag motel, she will try to justify keeping your deposit. Does she think you are just going to show up and hopefully not realize this "cabin" is nothing like it's represented to be?

    The owner is Julia Seniw and she has at least 2 other substandard "vacation rentals" listed in Colorado under literally all of the "vacation by owner" sites. You can spot her listings by all the CAPITAL LETTERS she uses in an attempt to chocolate coat a turd, using phrases that were obviously cut and pasted from legitimate vacation properties in the area. Beware of her and any of her substandard "vacation home" rentals. She is a liar and a fraud! She and her husband Anthony Seniw buy ultra cheap forelcosed properties in towns near high tourism and market them as "vacation rentals" using key search words so they come up high on internet searches in order to defraud you of your vacation dollars.

    -1 Votes
  • W
      May 11, 2010

    Sorry, I thought I was posting this on the overall VRBO comments. I will try to repost.

    -1 Votes
  • Y
      Sep 26, 2010

    I totally disagree. Some people are very nice and respectful to properties. Some ruin things and leave property totally dirty.
    I had some guests ruined brand new Foosball table. Some of my guests took down a new fence in the back yard to turn it into a skateboard ramp.
    I see that some people are just complainers. They should stay at five star hotels instead of vacation homes since they expect five star service at Motel 6 rate.
    It is amazing that a dishwasher can ruin somebody's vacation.

    0 Votes

Post your comment