Cathy Pacific — Shocking service and experience
Flew return from Johannesburg to Hongkong on the 17/09/2017 and returned on the 22/09/2017. Going to Hong Kong, my seat was broken and was extreamly incomfortable, I complained but nothing was done about it. The audio entertainment was faulty and the service was non-exsitant.
On my way back to SA. i was seated in a broken seat again which i could not place mt legs right as the entire seat rack was broken. Again I complained but it fell on deaf ears. We waited 2 hours for the trolley to come around, only to be told they had run out of food.
In Hong Kong, I requested to upgrade to business class only to be told that I would have to purchase an entire new ticket. What an appauling airline. I will never fly them again and warn anybody out there to avoid CATHY PATHETIC!