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Potpourri Gift
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Potpourri Gift
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2.0 4 Reviews

Potpourri Gift Complaints Summary

1 Resolved
3 Unresolved
Our verdict: When using services from Potpourri Gift with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Potpourri Gift reviews & complaints 4

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ComplaintsBoard
J
3:49 pm EST

Potpourri Gift rerouting their calls to incompetent people in another country

Got their catalog in the mail, and wanted to order a few things I saw. Called the toll-free number in the catalog and got an Indian guy in a call center. Said i got the catalog and wanted to order a few things. The first thing he asked for was credit card info. Specifically the name of the card holder. I said my husband's name. I'm a woman, so he asked if i had permission to use the card. I said yes. He asked if my husband was avalible right now and I said he's at work. (It was around 3:00 on a Wednesday after all...) He then asked for the billing address. I told him the address, and that I wanted it to be the shipping address too. He awkwardly asked me to verify the billing address again... I said "Yes, it's all the same address. Billing and shipping." Then he hung up one me! I didn't even tell him the card number or the items i wanted!
I then called the customer service line listed in the catalog. I got another person from India! I told him I was in the middle of ordering something and was hung up on, so I ordered the item on Amazon. (which is hilarious, but true.) He said shadily "Well, my system just crashed right now, maybe-" And before he could continue I hung up.
Totally unprofessional.

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ComplaintsBoard
S
10:44 pm EDT

Potpourri Gift paid for expedited service, didn't receive, they wouldn't reimburse.

I ordered two items on June 23 and paid $17.94 for expedited service so that I would receive the item by July 1. It didn't arrive band I left for vacation July 1 so I refused delivery. It took about a month to be reimbursed for the items and they refused to reimburse shipping. I called to complain and was told they would reimburse my shipping costs, then I was emailed a couple of days later and was told they decided to reverse that decision and would not reimburse me. All the way around, Potpourri Gift customer service was horrible.

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ComplaintsBoard
K
2:45 am EST

Potpourri Gift The worst services and they charged me for 5 times

I placed the order on the website www.potpourri.com, but on the next day I checked my account and it turned out that this scamming company charged me for 5 times. I contacted the customer services and the rep told me to wait. He pressed hold on and I waited about an hour, but no one took the phone and started to speak with me. The worst services and not recommended company. I wonder if there are people, who faced the same problem? I really need help or any useful advice. Please, post your comments and ideas. Thanks.

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Is Potpourri Gift legit?

Our verdict: Complaints Board's thorough examination reveals Potpourri Gift as a legitimate entity with notable strengths. Despite a 25% resolution rate on customer complaints, which invites a closer look, Potpourri Gift stands out for its commitment to quality and security. Clients considering Potpourri Gift should delve into its customer service record to gauge compatibility with their expectations.

Potpourri Gift earns 94% level of Trustworthiness

Perfect Trust Endorsement: Potpourri Gift achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Potpourri Gift. The company provides a physical address, 2 phone numbers, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Potpourri Gift has claimed the domain name for potpourrigift.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Potpourrigift.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Several mixed reviews for Potpourri Gift have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

However ComplaintsBoard has detected that:

  • There was some difficulty in evaluating or examining the information or data present on the potpourrigift.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • The website belonging to Potpourri Gift has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
ComplaintsBoard
H
12:20 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Potpourri Gift Scam

Catalog Potpouri passed my credit card number on to MVQ after I tried to purchase an item for the catalog which was also a disaster. MVQ said they would return my money but Catalog Potpouri had a trick up their sleve at the end of the ordering process. Watch out. I tried to order a tee shirt from the catalog and at the end of the ordering process they asked if I wanted a $20.00 rebate. This is the scam to get the charges sent on to MVQ. When I talked to a supervisor at Potpouri she said to bad charlie.

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J
J
judybelle
, US
Nov 09, 2018 2:49 pm EST

I ordered two items--both overpriced but looked good in catalog. The 'denim' jacket material was so thin you could see through it if you held it up to the light. I kept the other item because it was fleece and needed warm tops for our cold Kansas winters. I boxed up the return item and took to UPS Store to send back, using the return label provided on the invoice. The clerk weighed, measured box and said it would cost $15.95 to return; when I objected, she said USPS would be $24.95, and it was very expensive to return items without a RM label provided by the store. I sent an email to Potpourri today objecting to return shipping costs and asking for RM label. Also said I was reporting to BBB and the Kansas AG's Consumer Protection Office. We'll see if they respond! I will post to Facebook if they don't and warn people NOT to purchase from Potpourri, Serengheti or any of their other company catalogs.

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