Castle Rock / Refused to Cancel
Original Apx customer sold to SAI who said contract would end on 6-23-09, since I had terrible service and they refuse to cancell as well. After faxing my request to cancell on 07-22-09, as instructed by a Castle Rock representative, Castle Rock sent a letter stating, that the contract automatically renewed and that would have to pay a total of $449.00 to cancell.
I called to get resolution and got the runaround. The agent said she saw a notation in the system that my contract will end in 2010. If the contract states a requirement of 36 months, how can they cancel after 12? i aske for further assistance and she told me she, did not have a manager and did not know the CEO's name or address.
I never wanted this company and I am already displeased with the lack of service thus far.
I was not happy with either company.