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4.0 260 Reviews

CashNetUSA / CNU Online Holdings Complaints Summary

35 Resolved
59 Unresolved
Our verdict: Engaging with CashNetUSA / CNU Online Holdings, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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D
6:42 am EDT

CashNetUSA / CNU Online Holdings I am not going to give them a dime without proof of where my money is going

They are calling me stating I owe them 863.00 and are filing a law suit against me. They are tell me that once this is paid in full they will send me all the paper work but until then they wont let me know where the money is going. I am not going to give them a dime without proof of where my money is going.

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CashNetUSA_Official
CashNetUSA_Official
Chicago, US
Apr 04, 2012 1:35 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hey Davife,

You were right to be concerned and not sign away your money without more details. From the details you gave, it sounds like this phone call isn't coming from us here at CashNetUSA, but rather a scam ring that has been using our name.

Cash America International, Inc. and its subsidiaries (CashNetUSA, Cash America, Cashland, Payday Advance and SuperPawn) along with many other lenders have been targeted by these unknown and illegal organizations that are making fraudulent debt collections calls and referencing our company’s name.

Please note:

· These calls are not being made by us or anyone affiliated with us.

· The Cash America family of companies values all of its customers, always obeys all collection laws and is working directly with federal and state authorities to stop these fraudsters.

· If you have been contacted by a suspected fake collector, you can help us by calling us to complete a short incident report

Please follow these next steps to recognize when a fake collector calls and the next steps you should take in this situation.

Recognizing Fake Collectors
A collector may be fraudulent if:

You have never received a loan from CashNetUSA, Payday Advance, Cashland, Cash America or SuperPawn.
You received a loan with one of our businesses, but paid it back in full.
The caller is unwilling to provide payment history information or proof of a loan agreement.
The caller threatens violence or uses foul language.
The caller threatens arrest or other criminal action or claims they are members of law enforcement including police officers or FBI agents.
The caller has a strong foreign accent and speaks English poorly

If you receive a Fraudulent Collector Call
· Please be aware that the fake collectors may have a lot of real information about you. Typically, they received this information from a fake website that was set up to steal personal information.
· Do not give out or confirm any personal information to the callers unless they are able to proof they are legitimate by providing you with loan contract or payment history information.
· Tell them that you will not to make any payments or give out any personal information unless the details of the original loan can be confirmed.
· It is OK to hang up on abusive or threatening debt collectors
· Unfortunately, because we are in no way associated with these companies, we are unable to stop them from making the calls.

FILE A REPORT IMMEDIATELY
We take the information you provide and work with Law Enforcement to track down these illegal companies.

If you are a current or former CashNetUSA customer or have never taken out a loan with CashNetUSA or any of its affiliates, please call us at [protected] to file an incident report.

If you are a current Cash America, Payday Advance, Cashland or SuperPawn customer, please contact the customer service number located on your loan documentation to file an incident report

Filing a report matters!
Here is a link from the Federal Trade Commission (FTC) showing progress they are making in stopping these fake collections scams:

· http://www.ftc.gov/opa/2012/02/acc.shtm

For more information, please refer to this FBI report on fraudulent debt collectors:

· http://www.fbi.gov/scams-safety/e-scams

If you also wish to file a report with the FBI, you may do so at this site:
· www.IC3.gov

The Federal Trade Commission (FTC) published a list of Debt Collection Questions and Answers:

· http://www.ftc.gov/bcp/edu/pubs/consumer/credit/cre18.shtm

Thanks, Davife. We will be awaiting your call to help sort this out!
CashNetUSA

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6:05 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CashNetUSA / CNU Online Holdings Harassment

On 9/20/11 I retrieved a message off of my cellular phone from a man with a very heavy Indian accent named Brian West stating that I needed to contact him urgently and that this was in regards to a legal matter that is pending against me and that if I wanted to save myself having the legal matter pursued that I needed to give him a call at [protected]. The call was very concerning because I could not understand what this could be in reference to on my behalf, so I called the number and found it very strange with this voice recording came on immediately stating that this call may be monitored for quality purposes and then the phone just rings, no one ever picks up. So then I thought to myself this must be some kind of scam. The very next day while at work I receive a telephone call again from this same man with the very heavy Indian accent telling me that the call was in reference to a pay day loan that I had allegedly received and did not pay back. I stated to him that I did not know what he was talking about and asked that he give me the name of the company, he was reluctant and keep repeating that I needed to statisfy this debt otherwise they would be taking me to court on Fraudulent charges. I continued to tell him that I don't know what he is talking about and that he must be mistaken, that when he repeated the last four digits of my social security number, and asked me was he correct. However, I would not confirm this information. He stated that I needed to proceed with payment otherwise I would be charge with fraud. I told him that I believe that this is a scam. He be came very aggressive and rude towards me, I ask to speak to a supervisor, he put me on hold and this other fool came on the line claiming to be a man by the name of Raymond Scott. Raymond Scott too began to say to me that I had taken out a pay day loan and had not paid it back, I asked him to tell me when did I allegedly receive this pay day loan? He stated that it was back in November of 2010, he refused to give me an exact date. I then asked him for the companies name and He stated that he is from Cash Net USA. I then told him that I have never done business with Cash Net USA and that I really believe that this is a scam. He too became very rude and disrespect over the phone and accused me of trying to get away with stealing money. I asked him what the alleged amount that I supposedly owed is, he stated that I had received $300.00 but now with late charges and other fees, I would now have to pay $611.00. I asked him to repeat the amount, and he did. I knew again that this is clearly a scam. I then asked him why am I receiving a telephone call almost a year later about this matter, he claims they have tried to reach both by email and US Postal Mail services (which is a bunch of BS). I told him that I never received any thing from his company in regards to this matter and I asked that I receive an official notice from his company regarding this matter, He then stated to me that they would not be sending out anything else to me and that they would be contacting my place of employment to have my wages garnished. Before hanging up on him, I told him what he could do with himself . Once off the phone with this scam artist I contacted my bank to inform them of what is going on, I also had them track my account back to November of 2010 and was told that nothing has ever hit my account in the amount of $300.00 from Cash Net USA. I also spoke to my payroll department about the threat of garnishment and was assured that my wages would never be touched in that manner. The following day while at work on 9/22/11 the same man Brain West continue to harass me at work along with my co-workers. He was rude and disrespectful towards every one. On his last attempt to harass me I informed him that I would be filing a complaint with FBI. He has not called back as of yet. Please be ware and be careful we have sharks out here who are hungry and willing to scam innocent people out of their money. These people are heart less and prey on vulnerable people.

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peeler6
Blacksburg, US
Feb 07, 2012 9:05 pm EST

I just recieved a notice that i was going to be arrested for fraud on my cell phone from someone with a heavy indian accent saying he was representing cash net. i have no idea who or what this person is tried to call it back and it was an international number. dont have a clue what his problem was but if he thought he was getting money from me he had another thing coming i told him i was informing the fbi and he hung up.

ComplaintsBoard
M
7:53 pm EDT

CashNetUSA / CNU Online Holdings They will fraudulently try to collect non existent debts as well as debts that are no longer from what I have read on the internet

I have received several calls from people claiming to be officers calling to inform me of a lawsuit that has been filed opposed to my name and SS# for an internet loan from CASHnetUSA. All of the calls come from FL, WA. or NY and all from foreigners that don't speak English well enough to know them. I have contacted a couple back afater several calls were made and requested they send a certified letter from a lawyer to my home address as well as email me for which they all have my email from the internet. All have responded they cannot do that as it is illegal to send me written notification. All have claimed to be officers of the court or work with the Attny General, or American Law Dept or Dept of Crime & Investigations. They refuse to give me an email address to contact them. When I call the #s they give I request for the person who called me Officer Charlie Brown, Officer Shawn Williams, Officer Jess Orlando and the list goes on but when I am transferred to that person it is the same person who transferred me. They state I or my lawyer need to contact them to settle a lawsuit opposed to my name & SS# and if I they don't hear from me they can only wish me excellent luck and god bless as the consequences are on me. They refuse to contact me in writing or stop calling about a fictitious loan that was never paid to me to start with. In fact was rejected for the funds for one reason or another. They did but seel this info to these people for scam purposes. I am not liable for paying a debt I do not owe nor will I tolerate being harassed at work or anywhere else. I have had a couple of these "officers" tell me they will send out an officer to have me arrested for committing a crime. I have reported them to the Attorney General, The Federal Crime Investigations Board, The superior Business Bureau, as well as my local police dept just so they know this problem exists. CASHnetUSA is not an up&up outfit as they will take your information sell it illegally as I know when I tried to apply I specifically marked that I do not want them to share my info with their other companies but they did so anyway. They will fraudulently try to collect non existent debts as well as debts that are no longer from what I have read on the internet.

THIS IS A FRAUD CLAIM A SCAM CLAIM THAT NEEDS TO BE ADDRESSED IMMEDIATELY!

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keith Stewart
mims, US
Nov 23, 2013 11:58 am EST

If they aren't apart of your team..how can they contact her ? They have to have some of her info ! I tried a loan with them too..and you wanted me to PAY YOU 200 bucks to get a loan ? Who does that ? Pays money to get money..tell Benjamin reed stop scamming people. My lawyer will be contacting you.

CashNetUSA_Official
CashNetUSA_Official
Chicago, US
Sep 06, 2011 11:23 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

As an employee of CashNetUSA, I can tell you that what you’re experiencing is not coming from our team. Our in-house collectors follow strict policies and procedures, industry best practices, and comply with the law, one of the reasons why our customer satisfaction ratings are so high.

Without knowing all of the details of your situation, it sounds like you’re experiencing a debt collection scam, using our name to lend it legitimacy.

Here is a link to our security alert regarding debt collection scams: http://www.cashnetusa.com/consumer-notices .

Although it sounds like you have already taken the proper steps to report your case, please see below on how to assess whether your call(s) are from fake collectors and also below is a list of what to do about these calls. Also below are two of our specialized numbers to call depending on your specific situation (depending on whether you have or have not taken out a loan from CashNetUSA or our affiliated companies before).

Recognizing Fake Collectors

Our in-house collectors follow strict policies and procedures, industry best practices, and comply with the law. These fraudulent collectors do not. You should be suspicious that a collection caller is fraudulent if:
· You have never received a cash advance from/through CashNetUSA, Payday Advance, Cashland, Cash America or SuperPawn.
· You received a loan with one of our businesses, but paid it back in full.
· The caller threatens violence, intimidation or uses foul language.
· The caller threatens arrest or other criminal action, or references your driver’s license or check fraud.
· The caller threatens to garnish your wages.
· The caller is unable or unwilling to provide loan agreement information or payment history when you ask for it.
According to some of the people who have received fraudulent collection calls:
· The callers have a strong Indian (Asian), Middle Eastern, or other foreign accent.
· The caller reads out your bank account, Social Security Number or date ofbirth (this is done by the fake collector to show legitimacy).
· The caller has very poor English speaking skills.

Reporting A Fraudulent Collector Call

· If you have never received a loan from/through CashNetUSA, please call 888.801.9075 to provide us with the details of the incident that we can share with authorities.
· If you have never received a loan from/through Cash America, Payday Advance, Cashland or Super Pawn, please call 800.773.3147 Ext 3822 to provide us the details of the incident that we can share with authorities.
· Contact your State Attorney General’s office and the Federal Trade Commission and file a complaint. Use the FTC link https://www.ftccomplaintassistant.gov/ and reference “fake payday collection fraud.”
· Do not give out any personal information to inbound callers.
· Tell fraudulent callers that you have contacted the authorities and that you have been instructed not to pay or give out any personal information.
· If you are a current CashNetUSA customer, log in to your online personal account to confirm the status of previous loans. If you are a current Cash America, Payday Advance, Cashland or SuperPawn customer, please contact thecustomer service number located on your loan documentation.

For more information, please refer to the CFSA or Better Business Bureau websites. The FTC has also published a list of Debt Collection Questions and Answers to help consumers found at http://www.ftc.gov/bcp/edu/pubs/consumer/credit/cre18.shtm .

I hope this information helps, and please call our numbers above with any questions.
Finally, please know that this information is not provided by a lawyer and is not intended to be legal advice.

ComplaintsBoard
R
4:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

CashNetUSA / CNU Online Holdings claiming I took out loan

i was expecting a money transfer from someone and checked my account with my bank. I went and took out money of $ 200.00, and later found out it was from cash net. They have called me harassing me, and said they gave email address which isn't even isn't mine, so they sent me a letter regarding the account and says they have my signiture, for one i never signed for anything what so ever and i have no idea what g-mail is. I do not buy or get anything over the interest what so ever, so as the results I do not feel I should have to pay for something I did not get. So I would appreciate that the harassements stops.

Thank you
Rozannah Peters

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8:21 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

CashNetUSA / CNU Online Holdings Collections insanity

July 30 - A law firm for Cash Net USA called me 18 times after I told them I could pay them $100 on August 15, and $100 a month until the $900 balance is paid in full. These are all the numbers they used. They ARE from Cash Net because they had my SS#, Checking Account number, etc. They called my bank and pretended to be me and tried to authorize a payment! My bank called me immediately and put a red flag warning on my account.

[protected] - 6
[protected] - 1
[protected] - 2
[protected] - 1
[protected] - 2
[protected] - 1
[protected] - 2
[protected] - 1
[protected] - 2
[protected] - 1

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AnnaMorgan
, US
Nov 11, 2011 5:34 pm EST

This just happened to me! The person had very poor communication and knew my name (maiden name and previous home address). When I pushed back on him as to how he gained my contact information, he hung up on me. He threatened a lawsuit.

CashNetUSA_Official
CashNetUSA_Official
Chicago, US
Aug 01, 2011 11:52 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi Texas tornado,

As an employee of CashNetUSA, I can tell you that what you’re experiencing sounds like a debt collection scam and is NOT coming from CashNetUSA. The phone numbers you listed are not phone numbers owned or operated by us. Please call 888.801.9075 to speak with a CashNetUSA fraud team member and provide us with the details of the incident that we can share with authorities. Our in-house collectors follow strict policies and procedures, industry best practices, and comply with the law, one of the reasons why our customer satisfaction ratings are so high.

How to Identify a Debt Collection Scam
Debt collection scammers use CashNetUSA and other established company names to lend legitimacy to their calls. Here is a link to our security alert regarding debt collection scams: http://www.cashnetusa.com/consumer-notices. See below on how to assess whether your call(s) are from fake collectors and information on what to do about these calls.

Recognizing Fake Collectors
You should be suspicious that a collection caller is fraudulent if:
· You have never received a cash advance from/through CashNetUSA, Payday Advance, Cashland, Cash America or SuperPawn.
· You received a loan with one of our businesses, but paid it back in full.
· The caller threatens violence, intimidation or uses foul language.
· The caller threatens arrest or other criminal action, or references your driver’s license or check fraud.
· The caller threatens to garnish your wages.
· The caller is unable or unwilling to provide loan agreement information or payment history when you ask for it.

According to some of the people who have received fraudulent collection calls, the callers:
· Have a strong Indian (Asian), Middle Eastern, or other foreign accent
· Read out your bank account, Social Security Number or date of birth (this is done by the fake collector to show legitimacy)
· Has very poor English speaking skills

Reporting a Fraudulent Collector Call
· If you have never received a loan from/through CashNetUSA, please call 888.801.9075 to provide us with the details of the incident that we can share with authorities.
· If you have never received a loan from/through Cash America, Payday Advance, Cashland or Super Pawn, please call 800.773.3147 Ext 3822 to provide us the details of the incident that we can share with authorities.
· Contact your State Attorney General’s office and the Federal Trade Commission and file a complaint. Use the FTC link https://www.ftccomplaintassistant.gov/ and reference “fake payday collection fraud.”
· Do not give out any personal information to inbound callers.
· Tell fraudulent callers that you have contacted the authorities and that you have been instructed not to pay or give out any personal information.
· If you are a current CashNetUSA customer, log in to your online personal account to confirm the status of previous loans. If you are a current Cash America, Payday Advance, Cashland or SuperPawn customer, please contact the customer service number located on your loan documentation.

For more information, please refer to the CFSA or Better Business Bureau websites or read this consumer alert from the West Virginia Attorney General’s Office. The FTC has also published a list of Debt Collection Questions and Answers to help consumers found at http://www.ftc.gov/bcp/edu/pubs/consumer/credit/cre18.shtm .

I hope this information helps, and please call our numbers above with any questions.

Finally, please know that this information is not provided by a lawyer and is not intended to be legal advice.

ComplaintsBoard
J
5:42 pm EDT

CashNetUSA / CNU Online Holdings Big problem!

I recieved a letter from PN Financial saying that I owe CashNet USA nearly $2, 000. I have never borrowed a loan from them! I checked with my credit union and they went back over a year on my bank statements and there is NOTHING indicating I borrowed that money. And they are getting ready to sue me if I don't pay the money.

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6:35 pm EDT
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CashNetUSA / CNU Online Holdings Fraud

I took out a payday loan with this company last fall, 2010, it was paid. Several weeks ago I recieved a phone call at work (this was odd because I work for a different company then when I took out the loan) saying I had to fax over a document to Officer Stan Marshall authorizing a payment of $475. They were so rude and had me so upset I didn't even think about the company name so I faxed over the "required" information and authorized a payment from my debit card. However since that time I have been told by multiple parties that this company is a scam and has many, many complaints against them. I have placed a stop payment so they won't be able to obtain any funds from my account but I still wanted to write this so others could avoid being scamed by Cash Net USA! Oh yes and I have tried reaching them through 4 different numbers and none of them connect you to anything but voice mail.

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Sara A Heitz
Lehi, US
Sep 27, 2012 10:55 am EDT

CashNetUsa is a complete rip off, whatever you do, never never go in business with them. I borrowed $500.00, meant to be a short term loan, in the space of less than 45 days they charged me over 350.00 in interest and fees. I paid them off, and learned a lesson the hard way, but never never use these people, you would be better off using a pay day loan.

Sara A Heitz

CashNetUSA_Official
CashNetUSA_Official
Chicago, US
Jun 28, 2011 6:37 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi Christine,

As an employee of CashNetUSA, I can tell you that what you’re experiencing sounds like a debt collection scam and is NOT coming from CashNetUSA. Please call 888.801.9075 to speak with a CashNetUSA fraud team member and provide us with the details of the incident that we can share with authorities. Our in-house collectors follow strict policies and procedures, industry best practices, and comply with the law, one of the reasons why our customer satisfaction ratings are so high.

How to Identify a Debt Collection Scam
Debt collection scammers use CashNetUSA and other established company names to lend legitimacy to their calls. Here is a link to our security alert regarding debt collection scams: http://www.cashnetusa.com/consumer-notices. See below on how to assess whether your call(s) are from fake collectors and information on what to do about these calls.

Recognizing Fake Collectors
You should be suspicious that a collection caller is fraudulent if:
· You have never received a cash advance from/through CashNetUSA, Payday Advance, Cashland, Cash America or SuperPawn.
· You received a loan with one of our businesses, but paid it back in full.
· The caller threatens violence, intimidation or uses foul language.
· The caller threatens arrest or other criminal action, or references your driver’s license or check fraud.
· The caller threatens to garnish your wages.
· The caller is unable or unwilling to provide loan agreement information or payment history when you ask for it.

According to some of the people who have received fraudulent collection calls, the callers:
· Have a strong Indian (Asian), Middle Eastern, or other foreign accent
· Read out your bank account, Social Security Number or date of birth (this is done by the fake collector to show legitimacy)
· Has very poor English speaking skills

Reporting a Fraudulent Collector Call
· If you have never received a loan from/through CashNetUSA, please call 888.801.9075 to provide us with the details of the incident that we can share with authorities.
· If you have never received a loan from/through Cash America, Payday Advance, Cashland or Super Pawn, please call 800.773.3147 Ext 3822 to provide us the details of the incident that we can share with authorities.
· Contact your State Attorney General’s office and the Federal Trade Commission and file a complaint. Use the FTC link https://www.ftccomplaintassistant.gov/ and reference “fake payday collection fraud.”
· Do not give out any personal information to inbound callers.
· Tell fraudulent callers that you have contacted the authorities and that you have been instructed not to pay or give out any personal information.
· If you are a current CashNetUSA customer, log in to your online personal account to confirm the status of previous loans. If you are a current Cash America, Payday Advance, Cashland or SuperPawn customer, please contact the customer service number located on your loan documentation.

For more information, please refer to the CFSA or Better Business Bureau websites or read this consumer alert from the West Virginia Attorney General’s Office. The FTC has also published a list of Debt Collection Questions and Answers to help consumers found at http://www.ftc.gov/bcp/edu/pubs/consumer/credit/cre18.shtm .

I hope this information helps, and please call our numbers above with any questions.

Finally, please know that this information is not provided by a lawyer and is not intended to be legal advice.

D
D
dbdrcr8
, US
Mar 08, 2017 3:11 pm EST
Verified customer This comment was posted by a verified customer. Learn more

your comapny is still a rip off, I have paid $3372 towards a 2000 line of credit and my total balance has gone up, I am reporting your company to the BBB,

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5:22 pm EDT
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CashNetUSA / CNU Online Holdings Debt scam

I have received a few phone calls from a man (didn't get his name) with a heavy Indian/Pakistan accent stating that I have a lawsuit against me for owing money from CashNet. First of all, I do not have an open loan account with CashNet. I do have a current loan with a different company that I am currently paying for. Second of all, if there is a lawsuit against me, I advised this man to send the information to my home address (without providing him my real address). If there really is a lawsuit against me, they should know where to send the information to as far as my address. These people keep leaving messages on my work phone from a callback number "0" and keeps harrassing me. I got a similar phone call scam last year and almost fell for it.

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2:33 pm EDT

CashNetUSA / CNU Online Holdings Loan scam

I got a message on my home phone on Friday May 22nd, and then a follow up call at the same number on Memorial Day, May 25, 2009. Both calls from the same woman with very thick accent. She said it was in regards to my arrest the following day due to an affadavit she had in front of her for non-repayment of funds from a payday loan I had recieved. When pressed as to when I supposedly got this money she stated only '2008'. When I told her I had never in my life recieved a payday loan, she proceeded to rattle off all my personal info, including my social and bank account number, my mothers name, my former supervisors name, and my former place of employment. I reiterated that I have never had a payday loan, and she transferred me to her supervisor, Ryan, who also had a very heavy accent and who was very nasty. When I pressed him he said he was with the Legal Division of CashNet USA. He also could not give me a specific date of when I 'recieved' this money, or a legal entitiy that was going to arrest me the following day. He then hung up on me. I did apply for a payday loan in December 2008, but refused to take the loan. I checked my bank statements to make sure there was nothing but payroll deposits. I checked my credit report to make sure nothing was there. And I filed a complaint with the attorney General of Florida. I will contact my bank tomorrow just in case. I see there are over 100 complaints listed on this site alone! They will not take advantage of me!

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CashNetUSA_Official
CashNetUSA_Official
Chicago, US
Jul 11, 2011 7:32 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi Lissan,

As an employee of CashNetUSA, I can tell you that what you’re experiencing sounds like a debt collection scam and is NOT coming from CashNetUSA. Please call 888.801.9075 to speak with a CashNetUSA fraud team member and provide us with the details of the incident that we can share with authorities. Our in-house collectors follow strict policies and procedures, industry best practices, and comply with the law, one of the reasons why our customer satisfaction ratings are so high.

How to Identify a Debt Collection Scam
Debt collection scammers use CashNetUSA and other established company names to lend legitimacy to their calls. Here is a link to our security alert regarding debt collection scams: http://www.cashnetusa.com/consumer-notices. See below on how to assess whether your call(s) are from fake collectors and information on what to do about these calls.

Recognizing Fake Collectors
You should be suspicious that a collection caller is fraudulent if:
· You have never received a cash advance from/through CashNetUSA, Payday Advance, Cashland, Cash America or SuperPawn.
· You received a loan with one of our businesses, but paid it back in full.
· The caller threatens violence, intimidation or uses foul language.
· The caller threatens arrest or other criminal action, or references your driver’s license or check fraud.
· The caller threatens to garnish your wages.
· The caller is unable or unwilling to provide loan agreement information or payment history when you ask for it.

According to some of the people who have received fraudulent collection calls, the callers:
· Have a strong Indian (Asian), Middle Eastern, or other foreign accent
· Read out your bank account, Social Security Number or date of birth (this is done by the fake collector to show legitimacy)
· Has very poor English speaking skills

Reporting a Fraudulent Collector Call
· If you have never received a loan from/through CashNetUSA, please call 888.801.9075 to provide us with the details of the incident that we can share with authorities.
· If you have never received a loan from/through Cash America, Payday Advance, Cashland or Super Pawn, please call 800.773.3147 Ext 3822 to provide us the details of the incident that we can share with authorities.
· Contact your State Attorney General’s office and the Federal Trade Commission and file a complaint. Use the FTC link https://www.ftccomplaintassistant.gov/ and reference “fake payday collection fraud.”
· Do not give out any personal information to inbound callers.
· Tell fraudulent callers that you have contacted the authorities and that you have been instructed not to pay or give out any personal information.
· If you are a current CashNetUSA customer, log in to your online personal account to confirm the status of previous loans. If you are a current Cash America, Payday Advance, Cashland or SuperPawn customer, please contact the customer service number located on your loan documentation.

For more information, please refer to the CFSA or Better Business Bureau websites or read this consumer alert from the West Virginia Attorney General’s Office. The FTC has also published a list of Debt Collection Questions and Answers to help consumers found at http://www.ftc.gov/bcp/edu/pubs/consumer/credit/cre18.shtm .

I hope this information helps, and please call our numbers above with any questions.

Finally, please know that this information is not provided by a lawyer and is not intended to be legal advice.

CashNetUSA_Official
CashNetUSA_Official
Chicago, US
May 11, 2011 10:58 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi Sue K83,
As an employee of CashNetUSA, I can tell you that what you’re experiencing is not coming from our team. Our in-house collectors follow strict policies and procedures, industry best practices, and comply with the law, one of the reasons why our customer satisfaction ratings are so high. Additionally, we don't have a Ryan working in our legal division. And if that's not enough, no one from our legal staff would ever contact a customer.

Without knowing all of the details of your situation, it sounds like you’re experiencing a debt collection scam, using our name to lend it legitimacy. Here is a link to our security alert regarding debt collection scams: http://www.cashnetusa.com/consumer-notices. You mentioned that you filed a complaint with the Attorney General of Florida already, which was a good step in resolving the matter and something CashNetUSA also suggests doing when dealing with fraudulent calls. PLEASE SEE BELOW FOR PHONE NUMBERS TO CALL TO FURTHER REPORT THIS SITUATION.
IN ADDITION, please see below for additional information you might find helpful about what to do about these fraudulent calls and how to assess whether your calls are from fake collectors.

Reporting A Fraudulent Collector Call
· If you have never received a loan from/through CashNetUSA, please call 888.801.9075 to provide us with the details of the incident that we can share with authorities.
· If you have never received a loan from/through Cash America, Payday Advance, Cashland or Super Pawn, please call 800.773.3147 Ext 3822 to provide us the details of the incident that we can share with authorities.
· Contact your State Attorney General’s office (WHICH IT SOUNDS LIKE YOU HAVE ALREADY DONE) and the Federal Trade Commission and file a complaint. Use the FTC link https://www.ftccomplaintassistant.gov/ and reference “fake payday collection fraud.”
· Do not give out any personal information to inbound callers.
· Tell fraudulent callers that you have contacted the authorities and that you have been instructed not to pay or give out any personal information.
· If you are a current CashNetUSA customer, log in to your online personal account to confirm the status of previous loans. If you are a current Cash America, Payday Advance, Cashland or SuperPawn customer, please contact the customer service number located on your loan documentation.
For more information, please refer to the CFSA or Better Business Bureau websites or read this consumer alert from the West Virginia Attorney General’s Office. The FTC has also published a list of Debt Collection Questions and Answers to help consumers found at http://www.ftc.gov/bcp/edu/pubs/consumer/credit/cre18.shtm .
I hope this information helps, and please call our numbers above with any questions.

Recognizing Fake Collectors
Our in-house collectors follow strict policies and procedures, industry best practices, and comply with the law. These fraudulent collectors do not. You should be suspicious that a collection caller is fraudulent if:
· You have never received a cash advance from/through CashNetUSA, Payday Advance, Cashland, Cash America or SuperPawn.
· You received a loan with one of our businesses, but paid it back in full.
· The caller threatens violence, intimidation or uses foul language.
· The caller threatens arrest or other criminal action, or references your driver’s license or check fraud.
· The caller threatens to garnish your wages.
· The caller is unable or unwilling to provide loan agreement information or payment history when you ask for it.
According to some of the people who have received fraudulent collection calls:
· The callers have a strong Indian (Asian), Middle Eastern, or other foreign accent.
· The caller reads out your bank account, Social Security Number or date of birth (this is done by the fake collector to show legitimacy).
· The caller has very poor English speaking skills.

Finally, please know that this information is not provided by a lawyer and is not intended to be legal advice.

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karla desouza
Phoenixville, US
May 05, 2011 12:15 am EDT
Verified customer This comment was posted by a verified customer. Learn more

THis is exactly what is happening to me. I tried calling the police because the guy was harrassing me at work. There was nothing the police would do, except to say block the number and file a report. But they just call from different numbers, they'd hang up, then call again!

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CashNetUSA / CNU Online Holdings They tried to scam me

I applied for a payday loan, I recieved the loan and paid it back, 5 months after paying back the loan, I was contacted by a so-called attorney for CashNet USA saying that I still owed them money. First off, I had to listen to the message about 12 times b4 I could understand what the man (Darryl Simms ) as he claimed was saying.I told Darryl that I could provide proof that I paid back this loan.He then said to me, he doesn't care what proof I think I have, if I didn't pay the money today, I should contact my lawyer immediately..To add injury to insult he even went as far as to say May GOD help me, because I had no idea what I was in for. I could do nothing but laugh ! In fact my laughter mad him angry..I said to him take me to court if you ! hahaha, I have bank documents ! He said that the police would be at my job in the morning to arrest me nad again May GOD help me...and then he hung up... To no surprise to me, I wasn't arrested the next day! Darryl had the nerve to call me around 3pm that day and say that he took mercy on me but if I did not pay TODAY..he couldn't stop what was going to happen next... Exuse my language but I told Darryl where he could get off at, and it wasn't nice! that was 1 month ago... I haven't heard from Darryl since ! I think it's sad the way these ppl prey on others...MAY GOD HELP THEM ! CashNetUsa (aka..CNU ) =SCAMMERS!

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anjilkat
, US
Feb 28, 2012 2:17 am EST

I have to say that SOMEone out there is doing exactly what this cashnet worker is saying. I applied on a few different sites and began getting calls but I hadn't gone any further in accepting or signing when suddenly some guy with very broken English called with the exact same kind of "collector" or authoritative kind of tone. I told him I had an emergency and had to hang up before he got too far into anything. But he was kinda sneeringly saying good luck and he wouldnt be able to do anything but said something like he wouldnt be able to stop what was going to happen. I have been seeing this same kind of thing popping up on a few truly legitimate looking loan company reviews and I also had my bank account attacked via EFT from a "CASHLOAN" at [protected] (something like that on the last 4). Several other people had this same thing happen with the same entry. First they deposit 15 cents in three increments, then remove it and then about one week later they deduct $30. A couple of people have had more taken but most only the 30. Most people say the cadh loan thing but a few say another term. So SOMEone is misrepresenting legit places and trying and managig to fraud many people and they better be caught soon. Just an absolute disGUSTING thing for anyome to do. I even saw one comment from someone who used to work for one of the people and they said they made bank while working there. Another person produced somemphoney webpage saying the $30 was a processing fee. At no time did I sign one ANYTHING saying there would be a 30 fee and I DO take the time to read every word. There is one company who I DONT find any poor reviews about that just about had my loan go thru and were rushing me to sign it but apparemtly I was taking too long so wach time it would make me "re-apply.". Thus was a huge red flag to me although I had spoken to a rep and thy seemed quite legit. But in that company's loan docs there was a special paragraph seperater from the actual repayment part that point blank said they could randomly take money or drafts out of any of my checking accounts at will. SECOND red flag cuz the guy said for me not to worry they would only take out the loan and interest fees. THIRD red flag was the signature date in the docs dated the month prior as I had initaited but didnt follow through. I even emailed the guy back explaining that I had these concerns and that I hadnt found any poor reviewz on them but had others and had my bank acct dinged so I couldnt follow thru. I was essentially inviting him to reply to speak of their legitimacy--No reply back, which told me that they appafently were'nt so legitimate afterall! Their name was GuaranteedCashNow. He had mentione other companies but again, i wasnt about to sign anything that had the wrong date and if the loan was approved once, it should continue without any need to completely reapply. That yells me they might attempt yo say that you did the extension of the loan no matter what and each time reapplying would possibly subject one to multiple loan applications they could attempt to collect on. I read thru all 18 pages and printed out other companies loan docs and they do NOT have this extra paragraph I am referring to. I dont know if I habe a copy or not, but I beliebe I do. I will attempt to post it later. Once I get my internet up as I am on my iphone now.

Thanks to the cadsnet worker for all the info as I need to turn all my stuff in and still need an additional loan. People really do need to take the time to read EVERYTHING before signing anythng--especially electronically! And print copies of everything. I feel confident I can tell who os legit now and who isnt.
I wish everyone well with all their pursuits that bring harm to none but those who have harmed.

:-)

CashNetUSA_Official
CashNetUSA_Official
Chicago, US
Jun 01, 2011 12:13 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi Themrs_n,

This exact same comment with a slightly different username was posted on a different website at the beginning of March. I'm wondering if you are still having this same problem or if you did not see my original comment when you posted the first time. Here it is again:

As an employee of CashNetUSA, I can tell you that what you’re experiencing does not sound like it’s coming from our team. Our in-house collectors follow strict policies and procedures, industry best practices, and comply with the law, one of the reasons why our customer satisfaction ratings are so high. In addition, we don’t have a Darryl Simms working here and, if all that’s not enough, our lawyers don’t call customers.
Without knowing all of the details of your situation, it sounds like you’re experiencing a debt collection scam, using our name to lend it legitimacy. Here is a link to our security alert regarding debt collection scams: http://www.cashnetusa.com/consumer-notices . See below on how to assess whether your call(s) are from fake collectors and also below is a list of what to do about these calls. Also below are two of our specialized numbers to call depending on your specific situation (depending on whether you have or have not taken out a loan from CashNetUSA or our affiliated companies before).
Recognizing Fake Collectors
Our in-house collectors follow strict policies and procedures, industry best practices, and comply with the law. These fraudulent collectors do not. You should be suspicious that a collection caller is fraudulent if:
· You have never received a cash advance from/through CashNetUSA, Payday Advance, Cashland, Cash America or SuperPawn.
· You received a loan with one of our businesses, but paid it back in full.
· The caller threatens violence, intimidation or uses foul language.
· The caller threatens arrest or other criminal action, or references your driver’s license or check fraud.
· The caller threatens to garnish your wages.
· The caller is unable or unwilling to provide loan agreement information or payment history when you ask for it.
According to some of the people who have received fraudulent collection calls:
· The callers have a strong Indian (Asian), Middle Eastern, or other foreign accent.
· The caller reads out your bank account, Social Security Number or date ofbirth (this is done by the fake collector to show legitimacy).
· The caller has very poor English speaking skills.
Reporting A Fraudulent Collector Call
· If you have never received a loan from/through CashNetUSA, please call 888.801.9075 to provide us with the details of the incident that we can share with authorities.
· If you have never received a loan from/through Cash America, Payday Advance, Cashland or Super Pawn, please call 800.773.3147 Ext 3822 to provide us the details of the incident that we can share with authorities.
· Contact your State Attorney General’s office and the Federal Trade Commission and file a complaint. Use the FTC link https://www.ftccomplaintassistant.gov/ and reference “fake payday collection fraud.”
· Do not give out any personal information to inbound callers.
· Tell fraudulent callers that you have contacted the authorities and that you have been instructed not to pay or give out any personal information.
· If you are a current CashNetUSA customer, log in to your online personal account to confirm the status of previous loans. If you are a current Cash America, Payday Advance, Cashland or SuperPawn customer, please contact thecustomer service number located on your loan documentation.
For more information, please refer to the CFSA or Better Business Bureau websites or read this consumer alert from the West Virginia Attorney General’s Office. The FTC has also published a list of Debt Collection Questions and Answers to help consumers found at http://www.ftc.gov/bcp/edu/pubs/consumer/credit/cre18.shtm .
I hope this information helps, and please call our numbers above with any questions.
Finally, please know that this information is not provided by a lawyer and is not intended to be legal advice.

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CashNetUSA / CNU Online Holdings Fraud/unauthorized bank drafts

Earlier this year I took out a payday loan with this company. On 04/12/2011 I received an email from my bank that a debit of $253.00 had been returned that was sent by CashNet USA. I then received an email 24 hours later stating they were going to take out the same amount on 04/15/2011 because the first one did not go through. At this time I called the company and told them the money WOULD NOT be available at that time and that I needed more time to come up with the funds. The operator told me she could move the transaction out to 04/19/2011 (which she didn't do) and I received another email that said the funds would be coming out on 04/15/2011. I called and again told them the funds WOULD NOT be available and the women told me that she could not change or cancel this transaction. Notice that there are only 3 business days between the first attempt and the second attempt. I faxed and emailed the company a "Cease and Desist" order and specifically stated several times that they are NOT AUTHORIZED to withdraw any funds from any of my accounts. The company refused to acknowledge acceptance of this and sent a copy of my contract stating they could do what they wanted and I couldn't do anything about it.

The company in fact CHANGED THE TRANSACTION TO FORCE THE TRANSACTION TO GO THROUGH as an "Internet Payment" instead of an AHC Transaction. On 04/15/2011 the transaction did in fact go through charging two amounts of $117.50 to come from my account plus a charge of $70.00 for NSF charges in addition to the NSF from Monday. Again on 04/22/2011 the company had tried to put through an additional transaction of $61.50 which declined and was charged additional NSF charges.

The way this company conducts business is illegal and NOT in accordance with my Alabama State Law concerning payday loans. I have offered to pay the loan in accordance with Alabama Law - 4 equal monthly payments. This company refused to follow the law or acknowledge my rights as a customer.

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CashNetUSA / CNU Online Holdings Rip off

I took out a payday loan in the amount of $400.00 with a repayment amount of $503.42, according to both their website and an email they sent me. The website asked me when my next 2 paydays were so I gave that information. When the first payday came around, they debited my account the interest payment of $103.42 as I expected. When the 2nd payday came around, I expected them to debit my account the original $400.00 but instead they took $504.79.
When I contacted them about the amount they took, they said I agreed to a deferred payment and that they could charge me interest again and that is what the additional fee was. Their website and the email I received were both misleading and I asked for my money back but they said what they did was legal. They ripped me off by misleading me!

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CashNetUSA
Chicago, US
Feb 28, 2011 4:01 pm EST

We're sorry that you're unhappy with your experience with CashNetUSA and would like to work with you to resolve this matter in a manner satisfactory to you. To protect our customers' privacy, we do not discuss specifics in public. A CashNetUSA Customer Service Representative has been specifically assigned to address your issue. Please call our 24/7 Customer Service line at 888.801.9075 and ask to speak to Chris B., and we will try to work out a resolution to your satisfaction.

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CashNetUSA / CNU Online Holdings Fraud and harassment

I just received a call at work from a rude woman, she told me that I wrote a bacd check and closed my account. I tried to explain to her that my idenity was stolen and I did not get the loan she was referring too. Because she didnt understand what I was saying she said I will just send someone out to your job so you can be scrunched up in the back of a sedan. I dont owe this debt an dI have filed a complaint with the DA's offfice

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CashNetUSA / CNU Online Holdings Harassing phone calls/threats of arrest

Get calls every day that I owe cashnetusa and they are the attorney and a lawsuit is lodged against me. They threaten that a warrant will be issued either at home or work and I would lose my job, etc. I called a legitiment collection agency and here is what their man said. If the call is legit, they will not threaten you with an arrest warrant, this would be considered a civil matter no one goes to prison because they are moneyless. Further, a legit company will work with you anyway they can with what you can afford. Then a second man called me today claiming to be a police officer (Concerning the same matter above) I told him to hang on just a minute while I pulled his number up on google to check if it was listed under scam numbers — the guy couldn't hang up fast enough. Try using this tactic when someone calls, if they're legit they'll wait otherwise they'll hang up quickly.

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GWH
Friendship, US
Jul 14, 2011 9:33 am EDT

My biggest concern is: why has no one tried to locate these guys doing these bogus scams and put them away for a time in the bar hotel? I believe if enough people who have received these calls---the ones where you are threatened with jail, etc., filed suit against Cash Net USA and others these guys claim to be representing, Cash Net and these other companies would get really busy finding these ### and putting them away for a while. Until the companies are held accountable, these guys will simply continue to do what they're doing. My info got into their hands because CashNet's security was inefficient. Yours too.

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kicking butt
Iron Station, US
Feb 17, 2011 7:09 pm EST

i got phone call from [protected]. and man said he was john smith..with heave indian accent . said he was from law office of cyber fraud.. and i owed 530 dollars for payday loan to quick cash..net ..whick i dont and never did . i told him that and asked for more information. he wouldnt give it to me just said police would be at my house tomarrow to get me and 2 references to take us to jail if i didnt pay with credit or debit card. this was last friday.. i was rather upset asked him to call back 17th today.. so i could get myself together and check this out.. its a major scam ..i called them several times and they hung up on me when i said i called my lawyer and police and changed my bank. and new they were frauds// then a mand with better english but still indian accent, tried to talk calmly i told him they were frauds and i new it i reported them. and he tried to argue this.. dont give them any money its a scam. i blocked their number.. your phone company will do it for free..

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CashNetUSA / CNU Online Holdings - Loan fraud

I just recently received a phone call from someone claiming to be from Cashnet USA, that I owed them money and that he would have me arrested if I didn't pay him $350.00 right away. Ofcourse I didn't and he called my job like 4 times to yell at my and try to get me to pay. The problem is I HAVE NEVER GOTTEN A LOAN FROM CASHNET USA. And I'm so upset that the...

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CashNetUSA / CNU Online Holdings Payday loan problem

I borrowed 150 dollars from cashnet usa and recently just started having problems. See I called them and I told them that I was closing my bank account and was switching banks and my direct deposit would not start for another two weeks I get paid biweekly so I asked for an extension so I could have them draw it out as planned my first payment isn't due till tomorrow and they are already saying its late and charging me for it stating that I never paid the service fee for the extension and it was returned to them. I said ofcourse it was returned because I told u that the account would not be open. And after reading these complaints I'm getting worried is there anything I can do to prevent things from getting bad?

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CashNetUSA / CNU Online Holdings Collections

This is not directed to cash net usa, because I have never dealt with this online payday loan service. This is a warning / red flag for anyone that has received a call from a "lawyer" from cash net usa.
I have received numerous calls in the last week, claiming I took a loan out and never payed it back. However, the individual that called could not give me details pertaining to the account the money was deposited into, or the original loan documents.
They have very thick indian accents, claim you owe cash net money and if you do not make the payment "now" with a credit card, they will go ahead and process the lawsuit.. Do not give them you card number! Call cash net usa and ask to speak to the fraud department, they are well aware of the situation.

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scammed75
, US
Mar 31, 2011 3:09 pm EDT

I had a loan through cash net usa and made payments as scheduled each month. I was told the final amount would be deducted on the 1st of the month (as per our agreement). The final amount was debited on the 31st of the month and my account was overdrawn due to this. When I attempted to contact the company via telephone I could never get through, I had to use the online chat where I was told they were sorry and to submit my bank statement to have my NSF fee refunded. I refuse to provide a bank statement to this company. I should have never taken a loan out in the first place, but I needed the money. I suggest no one EVER use this company and if at all possible avoid ALL payday companies. My name is now in some type of system and I get scam calls everyday all the time.

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Ann H M
Victoria, US
Jun 23, 2014 2:15 pm EDT

I recived phone call from [protected] and giving me a case number and saying i took out a loan in july 2007 and i was never informed of a loan but i got took 200 dollars on a walmart prepaid credit card. They claim they have court papers and they filed against me in bell county and thats a lie. So beware they have someone else call u and say they are going to locate u and they are stupid i have gave law inforcement the phone numbers to locate them and also told my bank about them.

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scaredwoman
Milledgeville, US
Jan 17, 2011 5:39 pm EST
Verified customer This comment was posted by a verified customer. Learn more

im getting these phone calls at home and work stating that i committed a fraud.I can not understand the person on the other line wit some foreign accent.they want me to pay back money i didnt even borrow saying i will be arrested.they call from different numbers every time..and scary thing is they have all my personal info...i know this is a fraud because i dont oew these people

CashNetUSA_Official
CashNetUSA_Official
Chicago, US
Jun 01, 2011 12:58 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi scammed75,

I’m sorry that you had troubles with our repayment process. Mistakes do happen, but we do our best to correct any that may occur in order to best serve our customers. Usually our phone lines are open as we have a full call center on-site at our location in Chicago and it is available 24/7 and 365 days a year. I have alerted our customer service of this posting, so if you contact us at 888.801.9075, cite this post, and ask to speak to a manager they will be aware of your situation. If there is anything we can do to make your experience with CashNetUSA match our normally high standards, we will!

We look forward to hearing from you!

Thanks,

Nicole

CashNetUSA Customer Service

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CashNetUSA / CNU Online Holdings Scam/fraud call at work

I have acquired payday loans before, not from Cashnet USA. A man called me today at work, with a very heavy eastern accent and told me that I had a legal matter with New York Court House. I am not in NY, told him I had not dealings with Cashnet, he told me it may be a diff. lender...still not making sense to me. He went on to ask if we can resolve the past due amount today. I told him to send info in the mail. He told me that I needed to get legal assistance that will cost $8-10k...He got very loud when I would not cooperate. I hung up. He immediately called back and told me that there would be someone here to arrest me at my work tomorrow. I see that this is a scam after reviewing complaintsboard.com website. Thank you for posting these things. It is very unnerving to get a call like that at work. These people are persistant and are scary when they talk "legal" and "arrest" Dont be fooled. Always get something in writing and DO NOT give them your address. If it is something that you do owe, they will have your address already..!

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Philip Kolawale
, NG
Nov 22, 2010 10:25 am EST

I got a text message informing me that i HAVE WON N150, 000 Pounds, this is my number kindly contact me as follows:
Name: Kolawale Philip
No: [protected]
Ref> No> Nok1791

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CashNetUSA / CNU Online Holdings - Fraud and scam/harassment

I receive multiple harassing phone calls everyday. Each time they call it is from a different number with a different area code. These people have thick Indian accents, in the background you can hear loud voices and phones ringing. They also call my work and harass my co-workers. The threats are all the same: Detective Josh Miller with the Bureau of...

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CashNetUSA / CNU Online Holdings Scam

I recieved a call from my husband yesterday stating that someone from Cash net had called my sisiter and told her I was going to jail tomorrow for fraud. She had caller ID and gave the number to my husband whom called me and told me to call it back. Thankfully, I was smart enough to realize my rights as a U.S. citizen and that this Foreigner was a scam artist. He told me the same story about how I was going to jail for not paying them and recited my last 4 digits to my social. I told him he needed tofigure a new technique because in =theited States the police don't just pick you up because you did not pay a debt and that he should look at his paperwork more carefully because I never used that company. My husband tried to call the number back but it just rings. The worst part about this is that my husband actually believed him, thank goodness he did not call him trying to get the money I never owed. By the way, they have all of your information including: phone, references info. address, etc.

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ms. nsb
Denver, US
Apr 24, 2014 9:41 am EDT

I just received another call from [protected]. Very rude man, I told him he was a fraud so he hung up. Do not give these people your inf

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Katlin1
Arvada, US
Feb 24, 2014 1:59 pm EST

I received a phone call from [protected] today stating that Cash Net USA was suing me for $500. I never received any money from this company. They had all my information and said that they would start to garnish money from me. They wanted to do settlement and I said I have no money. I know there was a weird company that kept taking money from my bank and I put a stop to it. I only get child support and that goes in my bank. I am scared and confused on this whole situation.

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avalentine
, US
Oct 01, 2010 10:46 am EDT

As an employee of CashNetUSA, I can tell you that what you’re experiencing does not sound like it’s coming from our team. Our in-house collectors follow strict policies and procedures, industry best practices, and comply with the law, one of the reasons why our customer satisfaction ratings are so high.

Without knowing the details of your situation, it sounds like you’re experiencing a debt collection scam, using our name to lend it legitimacy. Here is a link to our security alert regarding debt collection scams. http://www.cashnetusa.com/consumer-notices. See below on how to assess whether your call(s) are from fake collectors and also below is a list of what to do about these calls. The first two items in that list gives you two of our specialized numbers to call depending on your specific situation (depending on whether you have or have not taken out a loan from CashNetUSA or our affiliated companies).

Recognizing Fake Collectors
Our in-house collectors follow strict policies and procedures, industry best practices, and comply with the law. These fraudulent collectors do not. You should be suspicious that a collection caller is fraudulent if:

· You have never received a cash advance from/through CashNetUSA, Payday Advance, Cashland, Cash America or SuperPawn.
· You received a loan with one of our businesses, but paid it back in full.
· The caller threatens violence, intimidation or uses foul language.
· The caller threatens arrest or other criminal action, or references your driver’s license or check fraud.
· The caller threatens to garnish your wages.
· The caller is unable or unwilling to provide loan agreement information or payment history when you ask for it.
According to some of the people who have received fraudulent collection calls:

· The callers have a strong Indian (Asian), Middle Eastern, or other foreign accent.
· The caller reads out your bank account, Social Security Number or date of birth (this is done by the fake collector to show legitimacy).
· The caller has very poor English speaking skills.

Reporting A Fraudulent Collector Call
· If you have never received a loan from/through CashNetUSA, please call 888.801.9075 to provide us with the details of the incident that we can share with authorities.
· If you have never received a loan from/through Cash America, Payday Advance, Cashland or Super Pawn, please call 800.773.3147 Ext 3822 to provide us the details of the incident that we can share with authorities.
· Contact your State Attorney General’s office and the Federal Trade Commission and file a complaint. Use the FTC link https://www.ftccomplaintassistant.gov/ and reference “fake payday collection fraud.”
· Do not give out any personal information to inbound callers.
· Tell fraudulent callers that you have contacted the authorities and that you have been instructed not to pay or give out any personal information.
· If you are a current CashNetUSA customer, log in to your online personal account to confirm the status of previous loans. If you are a current Cash America, Payday Advance, Cashland or SuperPawn customer, please contact the customer service number located on your loan documentation.
For more information, please refer to the CFSA or Better Business Bureau websites or read this consumer alert from the West Virginia Attorney General’s Office. The FTC has also published a list of Debt Collection Questions and Answers to help consumers found athttp://www.ftc.gov/bcp/edu/pubs/consumer/credit/cre18.shtm

I hope this information helps, and please call our numbers above with any questions.

Finally, please know that this information is not provided by a lawyer and is not intended to be legal advice.

CashNetUSA / CNU Online Holdings Customer Reviews Overview

CashNetUSA, a brand of CNU Online Holdings, provides short-term financial solutions for individuals facing immediate cash needs. Their primary offerings include payday loans, installment loans, and lines of credit. These services are designed to assist customers in managing unexpected financial obligations between paychecks. The application process is conducted online, aiming to deliver quick lending decisions. CashNetUSA operates under specific regulations, with availability and terms varying by state. It's important for potential borrowers to review the terms and understand the financial commitments associated with these types of loans.

CashNetUSA / CNU Online Holdings In-depth Review

In summary: CashNetUSA, a brand of CNU Online Holdings, offers a range of short-term loan products to individuals in need of quick financial assistance. While the company provides a convenient online application process and fast approval times, potential borrowers should be aware of the high-interest rates and fees associated with their loan products. The ease of use of their website and customer service options are positive aspects, but it's important to consider the overall cost before taking out a loan with CashNetUSA.

Company Overview: CashNetUSA has been in operation since 2004, providing short-term loans to individuals in need of quick financial assistance. They offer payday loans, installment loans, and lines of credit to customers across various states in the U.S.

Loan Products: CashNetUSA's main products include payday loans, which are short-term loans designed to be repaid by the next payday; installment loans that can be paid back over a longer period; and lines of credit that work similarly to credit cards but with a set borrowing limit.

Application Process: Applicants must meet certain eligibility criteria, such as having an active checking account and being employed. Required documentation typically includes proof of income and personal identification. The online application is straightforward, and approval can be granted quickly, often within minutes.

Interest Rates and Fees: The APR range for CashNetUSA loans is quite high compared to traditional bank loans, and there are additional fees for origination, late payments, and non-sufficient funds transactions. The exact rates and fees vary by state and product.

Repayment Terms: Loan repayment periods vary depending on the type of loan and state regulations. CashNetUSA offers various payment options, including electronic withdrawal and paying by check. They also have a policy for early repayment, which may allow borrowers to save on interest.

Customer Service: CashNetUSA provides customer support through phone, email, and live chat. Their responsiveness is generally good, with customer support hours covering most of the day.

User Experience: The website is user-friendly, making it easy for customers to navigate and apply for loans. They also offer a mobile app for more convenient management of loan applications and repayments. Customer reviews are mixed, with some praising the service and others criticizing the high costs.

Financial Education Resources: CashNetUSA offers educational tools and resources on their website, providing financial tips and advice to help customers make informed decisions.

Security and Privacy: The company uses data encryption and other security measures to protect customer information. Their privacy policy is transparent, detailing how personal data is collected, used, and shared.

Regulatory Compliance: CashNetUSA is licensed and regulated in the states where it operates, complying with both federal and state laws regarding short-term loans.

Pros and Cons: Advantages of choosing CashNetUSA include the quick application process and fast funding. However, potential drawbacks are the high-interest rates and fees, which can make these loans an expensive option.

Alternatives and Competitors: There are numerous other lending services available, and CashNetUSA competes by offering fast and convenient loan approvals. However, it's important for consumers to compare rates and terms to find the best option for their needs.

Final Verdict: CashNetUSA is a viable option for those in need of quick cash and who are aware of the high costs associated with short-term loans. It is recommended for users who can repay the loan quickly to avoid accumulating high-interest charges.

FAQs: Common questions about CashNetUSA services include inquiries about loan eligibility, repayment terms, and the total cost of borrowing.

Update and Disclosure Notices: Any recent changes in terms or services will be disclosed on the CashNetUSA website. Additionally, the company will inform users of any affiliate links or sponsored content.

How to file a complaint about CashNetUSA / CNU Online Holdings?

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3. Writing the title:
- Summarize the main issue with CashNetUSA / CNU Online Holdings in the 'Complaint Title'.

4. Detailing the experience:
- Provide detailed information about key areas of concern.
- Mention relevant information about any transactions with the company.
- Describe the nature of the issue.
- Include steps taken to resolve the issue and the company's response.
- Explain the personal impact of the issue.

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- Use the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
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8. Submission process:
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9. Post-Submission Actions:
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Ensure each step is clearly defined to guide users effectively through the process of filing a complaint or review on ComplaintsBoard.com regarding CashNetUSA / CNU Online Holdings.

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Contact CashNetUSA / CNU Online Holdings customer service

Phone numbers

+1 (888) 801-9075 +1 (888) 801-9078 More phone numbers

Website

www.cashnetusa.com

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