Casablanca Travel Services / Wyndham Get UP & Go
My employer provided us Wyndham Vacation Resort Get up and Go certificates as a promotion. These certificates are supposed to proved a 3 day 2 night stay at one of 13 resorts around the country. I chose Anaheim. You must apply for the certificate within a time frame. You then have to reserve at least 60 days in advance and finally you have to pay $60 up front. I've been calling for two weeks now and finally after a 20 minute wait - reached one of the representatives. The first words out of her mouth when I provided her the certificate number was that the only availability for a call on 11/06/08 was between March 1 and April 18. To get a date beyond April 18, I have to call in two weeks. When I mentioned that I was already calling 60 days in advance of when I wanted to reserve and that they had already eliminated another 60 days - and that the certificate is only good for one year - she was both rude and apathetic. Tonisha's response was that the certificate is based upon availability. Clearly she did not give a "rat's ###". Now my employer had to pay for these certificates. And it's becoming clear that this program is a fraud. When I asked to speak to her boss she refused. Although she provided me her bosses name - Joanna. My employer purchased severl hundred of these certificates. I wonder how many days are REALLY available - and how many rooms. To all of you who were thinking of buying into this promotion - save your money and pass.