carwasp.com / Impossible to return incorrect certificate
I went to the website www.carwasp.com and ordered one certificate. I received it on time, but my name was incorrectly written. After several weeks of attempts to contact the seller, I finally received the response. But it was negative, and the seller refused to change it or to provide money back. But it was clearly written on the website that they accepted returns and money was guaranteed. Please, if someone here had the same experience, can you help to return money back?