[Resolved] CarTrawler — overcharged
I was charged $380.00 AU on the internet when I booked a rental car through thrifty. When i picked up the car I had to pay the full fee and thrifty informed me they do not charge any fees over the internet, nothing should have been charged to me credit card. So I then had to pay out the full fee -$730.00 AU. Where is my $380.00.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
CarTrawler Support's Response, Jul 30, 2010
My Name is Paul McGovern and I am the Head of Customer Service at CarTrawler. I have read your posting and I am sorry to hear you had this experience while booking a car with Thrifty through the CarTrawler booking engine. I really welcome the feed back and I would be most happy to personally investigate your case. If you could send your booking reference number to me though [protected]@cartrawler.com marking it for my attention.
Kindest regards and hope to hear from you soon
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