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CarTrawlertaxi - collection service

1
H Nov 15, 2017

I booked a collection from the Metropolitan Hotel to Dubai Terminal 3 Airport for 7:30 on Monday 13 November. After waiting 10 minutes, I contacted the call centre. I explained my problem, then told to hold on for quite a while, only to be told that they cannot locate the taxi. Therefore they recommend I take a local taxi.
Actually, the local taxis in Dubai are great and in future this will be my choice.
However, now I am faced with the challenge of getting a refund!

By the way, I was meant to be picked up on the Saturday (11 November) morning, but as it took a little longer coming through customs, so I was told the taxi could not wait for me (as I was informed after the fact, they only wait 45 minutes). I was then told to take a local taxi. So after paying up front for the services, I received nothing in return!

Thank you Car Trawler, I will certainly make a note of the company name!

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