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Cartrawler / poor service

1 Germany, Germany

On the 27th of April, I booked my reservation and I made the payment with confirmation that payment received. When I got to Germany at the desk, I was told that the reservation was not made, that they've received no reference about my reservation. What a waste of time and money ! I want my money back please. I see no reason for keeping my money so long when you have no record that a car was rented to me. Please, Please and Please! I need my refund, thanks.

May 16, 2018

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