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service
My account was deducted so many times, I don't understand why but it was a huge inconvenience. I attached proof of deduction and sent it to customer service and three consultants in different times but none of them ever came back to me, i'm not sure what to make of this.
I don't think I want to continue with this contract relationship anymore because they do not have integrity, what if something big happens, will I rely on them to assist me?
They took money which we did not agree on and that is breaking the contract.
Below are the details of my deduction, they only returned r200.75.
This is the amount that went out of my account.
Went off - rightly so:
25.05.2018 - r200.75
25.06.2018 - r200.75
What I do not understand is, why did you take this amount: how much is my tracker cover?
26.06.2018 - r200.75
06.07.2018 - r238.25
07.07.2018 - r238.25
= - r677.25
unit failures
Hi I bought my vehicle in june 2014 and a fleet unit was installed already whith out me having an option. I activated the unit middle of july and a debit order was lodged immediately. Since then I was having trouble with the unit freezing at any given time.in december 2014 the unit was replaced but still in certain areas there was no reception. Cartack blaming the service provider. Wow that is amazing now who will take the blame if my vehicle was hi-jacked or stolen in such an area.
In may 2015 I wanted to cancel the tracking because the premium was increasing from r 189 to r 224 per month. I gave them the cancellation around the 20th of may and with my debitorder raised the 15th of every month according to me it was sufficient time to cancel. I have received the letter of the cancellation but still they are trying to deduct money from my account every month. Now I must pay for a service that I would not have available.
The accounts department of cartrack is totally incapable of understanding your problem because they are not trained well and can not think for themselves. If the system does not reflect something they can not assist.
Very poor service, I would rather have a netstar installed with no problems and at a premium of r 120 per month.
bad service
We have a cartrack unit installed in 1 of our vehicles special to track and monitor the driver. On 2 june 2014 I tried to retrieve a report from the cartrack website because we suspected in house theft and urgently need this report but with no luck! I call the call centre and spoke to charlene williams, she send an email - (good morning elize, unfortunately the data is lost and we are unable to retrieve it. We would like to schedule a repair on the tracking device and replace it. Please confirm if I may proceed. Our apologies for the inconvenience caused elize. Regards, charlene williams fleet administrator")
This is the reason why we have a cartrack unit in the vehicle! This was not good enough we needed the report! It was faulty for months and they did not care to monitor the unit! We paid for a faulty unit for months! She apologize and that was it, no compensation at all, no report for months! She stop emailing when I asked what now! We want them to remove there unit and refund all the debit orders made to cartrack immediately!
something is wrong with my tracket - Its been almost a month - It still has not been repaired -
I did phone in several times already
I've informed cartrack that i no longer need their services because iam financially bankrupt, so they keep debiting me and i reverse the debit order because i use the money to pay for my child school fees
I had an appointment with car track to do an installation today, 23 December 2022, I have been waiting for the whole day. No communication. I contacted the client services, no answer from the scheduling department.
I lost the whole day.
This so unprofessional.
03/12/22 18:06 at Thabazimbi mall in front of cappuccinos, driver of vehicle CH 56 MN GP opens their door against our vehicles door, then says theres no scratch or dent why are we complaining
Poor service I’m so disappointed by this Cartrack. They don’t forget to take their money every month but they are failing to reinstall the Cartrack in my car its almost 4 months now paying without being helped.
On the 2nd of July 2022 I got hijacked and remembered that I had the recovery warranty with CARTRACK, I then lodged a claim with them on the 4th of July 2022 since I have been paying and since they did not recover my vehicle. They say they cannot pay the R150000 because I did not check the device quarterly.
Can I be assisted in this regard.
I lost my car in November 2019 my car was recovered by another track not car track now Im getting endless calls saying I should pay R1700 cancellation fee which is not appropriate all call centre workers are busy irritating me and I made agreement to pay R100 which fell onto deaf ears.
can you please cancel my contract with you as from JULY 2018.
THEMBA MATROOS [protected]
I joined cartrack in 2017 and in July 2018 the car was a non- runner. I informed them. they used to call my daughter and ask her how was the car and is there something wrong with the car. I explained to the caller that, the battery is out and the car is not running. Instead of cancelling they add more money and intimidate me with legal action if I do not pay R2500.00. THE CAR IS STILL NOT RUNNING. I need money to fix the car. when the car started to disturb they never phoned to inquire. If the car has fault, they can see that the car has stopped where it is not supposed to stop. They do not advise you about high risk arrears where cars are high jacked. Is it fair to pay for low service? Mitsubishi parts are so scarce.
Themba Matroos
[protected]
Please tell me why we must pay if Cartrack cant pick up our vehicle when stolen. Quick to say they jam it or some lame excuse. Guarantee when you deal with them they will find it. I pay for service. Think I must cancel, I am not going to pay for bad service. Will get a quote from Netstar.
Overview of Cartrack complaint handling
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Cartrack emailsclientservices@cartrack.com100%Confidence score: 100%Supportanname.devilliers@cartrack.com84%Confidence score: 84%
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Cartrack headquarters11 Keyes Avenue, Rosebank, Johannesburg, 2196, South Africa
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