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1.4 46 Reviews

Cartier Complaints Summary

4 Resolved
42 Unresolved
Our verdict: If considering services from Cartier with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Cartier reviews & complaints 46

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7:08 am EST
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Cartier Cartier Watches Replica,Cartier Jewlery Replica, The High Quality Replica Cartier Sale

Cartier Watches Replica, Cartier Jewlery Replica : - Cartier Tank Americaine Cartier Tank Francaise Cartier Ballon Bleu Watches Cartier Must 21 Watches Cartier Pasha De Cartier Cartier Santos Watches

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Lesmach
, US
Feb 24, 2012 5:25 am EST

Do not buy from de-cartier.com., A liar and a thief of money. It will deceive you, and later disappears with your money. De-cartier robbed me for the amount of 199.75 U.S. Dollar.

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4:04 pm EDT
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Cartier Strap broke 4 times and no service at all from Cartier!

I have bought a Cartier Ballon Bleu in Cozumel, Mexico. In the first few months the strap just fell off my arm. I took it to the shop where I have bought it and they repaired it. After a couple of months the same happened. They have repaired again. When it happened the third time in 1 year! They have sent it directly to Cartier in Mexico City and apparently it was a known problem in the Ballon Bleu line of Cartier. They repaired it and after a couple of months it happened for the 4th time. I wrote Cartier Mexico and they just send me back to the shop where I had bought it in the first place. Today it felt off my arm for the 5th time. Does anybody know how I can get to somebody at Cartier who will listen to this and actually solve this? Pease write me [protected]@yahoo.com I would be very grateful for that and in the mean time I will use my Swatch which is a lot better in quality.

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Mrs Miriam Tam
, HK
Oct 20, 2011 11:28 am EDT

Does anybody know how I can get to somebody at Cartier who will listen to this and actually solve this?

I took my Santos to HK Cartier repair centre for a change of battery. I was urged to get it back several times. When I finally went there for my watch back, I was stunned at the message that my watch only ran for 2 days after it was delivered to the counter for my pick-up. What a joke!

Is the French Headquarters management too busy cutting staff to attend to complaints from all different parts of the world?

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2:31 pm EDT
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Cartier Poor Service

My (now) wife and I bought a set of wedding rings at Cartier costing several thousand dollars. we told them when our wedding was and they said they would resize and engrave our rings prior to the wedding in 3 weeks, the work would only take 2 weeks. after several phone calls near the end of the 2 weeks, still no rings. it wasn't until my wife went to the shop the day BEFORE the wedding that she found out they were NOT in the workshop, she had to go to the workshop and wait for them to be done. She was then told that the wedding rings do NOT come with a box - what then? a zip-lock bag? do NOT buy from this company - so sad a seemingly prestigious brand treats customers like this - buy Tiffany or some other brand!

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11:26 am EST
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Cartier Stolen Ring

16th Jan 2011, I took off my wedding ring to wash my face before rushing off to the airport (LAX) and upon reaching the airport, found my ring missing. I called Portofino Anaheim immediately and cried for help. But the ring has gone missing. I'm very sure the chamber maid took it since she was already outside the door when we left. However, they denied everything. I wouldn't care less if it was a normal ring, but this was my wedding ring. I would make a police report or send this to a beurea if someone could please direct me to one.

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8:00 pm EST
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Cartier Taking your money and never delivering

I ordered an engagement ring from the Cartier collection, I was told it would take 3 months for delivery. Three days before Christmas, they said the ring is no longer made and hasn't been made for more than a year. They said I could buy something else or they would refund my payment within 30 days. Of course I want my money back, but to wait three months to tell me something they should have known immediately? That is fraud, at best; but THREE DAYS BEFORE CHRISTMAS!?! Do yourself a favor, DON'T BUY FORM CARTIER!

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Cartier - Unauthorized billing

Please help. I have been a Cartier costumer since 1985 and own several watches, jewelery a glasses. I recently sent in a pair in to get serviced and had one broken part and one that was bent but could be repaired. They send me a bill for $771 for the repair. There are three parts to there rimless glasses and they want to replace all three parts that should...

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Cartier Customer Reviews Overview

Cartier is a French luxury goods conglomerate that specializes in fine jewelry, watches, and accessories. Founded in 1847 in Paris, the brand has established a reputation for crafting high-quality, elegant pieces that often feature precious metals and gemstones. Cartier's product line extends to leather goods, fragrances, and eyewear. The company offers personalization services, such as engraving and embossing, to tailor items to individual preferences. Cartier's global presence includes a network of boutiques and an online store, providing customers with access to their collections and customer support.

Cartier In-depth Review

In summary, Cartier is a high-end brand with a rich history and strong reputation for quality and craftsmanship. Their product range is diverse, offering exquisite designs that reflect their legacy. While pricing is premium, the value for money is perceived through the luxury and status the brand confers. Customer service is generally excellent, and the online shopping experience is user-friendly. Warranty and after-sales support are robust, ensuring customer satisfaction. Cartier's stores are well-designed, providing an immersive luxury experience. Customization services and ethical practices further enhance the brand's appeal, and their community involvement is commendable. Customer reviews are positive, and Cartier's return and exchange policies are customer-centric. Lastly, their initiatives for accessibility and inclusivity are in place, making Cartier a brand that caters to a wide audience.

1. Brand History and Reputation

Cartier, founded in 1847 in Paris, has built a prestigious reputation over the years. Known as the "jeweler of kings and the king of jewelers," Cartier's legacy is one of luxury and exclusivity. This reputation is upheld by their commitment to excellence and the high regard in which they are held by customers and industry alike.

2. Product Range and Selection

Their selection includes high-end jewelry, watches, and accessories. Each category offers a variety of styles, from classic pieces to more modern designs, catering to a broad customer base with different tastes.

3. Quality and Craftsmanship

Cartier is synonymous with exceptional quality. Each item is crafted with meticulous attention to detail, using only the finest materials, ensuring that customers receive a product that is both durable and beautiful.

4. Design and Aesthetics

The designs are timeless, combining elegance with innovation. Cartier's pieces are often recognized by their unique aesthetics, which blend tradition with contemporary flair.

5. Pricing and Value for Money

Cartier's products come with a high price tag, reflecting the luxury status of the brand. While not accessible to all, the value for money is seen in the longevity and timeless design of their products.

6. Customer Service Experience

Customer service is reported to be attentive and personalized. Cartier strives to provide a shopping experience that matches the luxury of their products.

7. Online Shopping Experience

The website is user-friendly, with clear categories and detailed product information. The checkout process is straightforward, and the overall online shopping experience is convenient and efficient.

8. Warranty and After-Sales Support

Cartier offers a comprehensive warranty for their products, and their after-sales support is known for being responsive and helpful, ensuring customer satisfaction post-purchase.

9. Store Ambiance and Layout

The stores are designed to offer an immersive luxury experience, with an elegant ambiance and a layout that showcases their products in the best light.

10. Customization Services

Cartier provides customization services, allowing customers to create unique pieces that cater to their individual preferences.

11. Ethical and Sustainability Practices

The brand is committed to ethical practices, including responsible sourcing of materials. They have initiatives in place to ensure sustainability in their operations and products.

12. Engagement and Community Involvement

Cartier engages with the community through various initiatives and partnerships, demonstrating their commitment to social responsibility.

13. Customer Reviews and Testimonials

Customer reviews often praise the brand for the quality and design of their products, as well as the excellent customer service they have received.

14. Return and Exchange Policies

Cartier's return and exchange policies are customer-friendly, allowing for returns or exchanges within a specified period, provided the items are in their original condition.

15. Accessibility and Inclusivity Initiatives

The brand has initiatives to ensure their products and services are accessible and inclusive, catering to a diverse clientele.

How to file a complaint about Cartier?

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1. Log in or create an account on ComplaintsBoard.com.
2. Navigate to the complaint form by locating and clicking on the 'File a Complaint' button at the top right corner of the website.
3. Write a concise Complaint Title summarizing the main issue with Cartier.
4. Detail the experience by mentioning key areas such as transactions, nature of the issue, steps taken to resolve, personal impact, etc.
5. Attach any relevant supporting documents, avoiding sensitive personal data.
6. Fill in optional fields like 'Claimed Loss' for financial losses and 'Desired Outcome' for resolution sought.
7. Review the complaint for clarity, accuracy, and completeness before submission.
8. Submit the complaint by clicking the 'Submit' button.
9. After submission, regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to guide users effectively through the process of filing a complaint against Cartier on ComplaintsBoard.com.

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Contact Cartier customer service

Phone numbers

800 0007 7775 1800 130 000 More phone numbers

Website

www.cartier.com

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