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Carter Bank & Trust
Carter Bank & Trust Customer Service Phone, Email, Contacts

Carter Bank & Trust
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www.carterbankandtrust.com
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1.7 6 Complaints
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Carter Bank & Trust complaints 6

ComplaintsBoard
E
10:20 am EDT

Carter Bank & Trust scra benefits

I had been emailing with a member on your team in regards to SCRA benefits. I have been denied my right to receive any interest over 6% I have paid on past loans. I have had 2 personal loans and 1 auto loan with Carter Bane and Trust. I have had great experience with this establishment and I would love to continue with any business I have in the future. I would like your help with this matter. Documents are enclosed with all information you need. Thank you.

Desired outcome: Recieve my 6% interest cap on loans and refunded on any money I paid over 6%

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4:09 pm EST
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I tried to cash or deposit a check that my daughter had signed over to me. I had money in the account to cover the check. I had been doing this since August when she got the job she's only 15. The woman that set up my account said I could not sign her up for a checking account until she turned 16. The branch manager Tony Reese could not be bothered to get...

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ComplaintsBoard
C
12:52 pm EDT
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I sat in the drive thru line. I was not greeted or assisted the entire time i was in line.. I sent my card, my driver's license and my deposit slip through the tunnel and it was never even touched. Cars on both sides of me were assisted and moving right along. I was not offered assistance until I pressed the call button and requested my items be returned...

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Is Carter Bank & Trust legit?

Our verdict: Complaints Board's thorough examination reveals Carter Bank & Trust as a legitimate entity with notable strengths. Despite a 16% resolution rate on customer complaints, which invites a closer look, Carter Bank & Trust stands out for its commitment to quality and security. Clients considering Carter Bank & Trust should delve into its customer service record to gauge compatibility with their expectations.

Carter Bank & Trust earns 91% level of Trustworthiness

Perfect Trust Endorsement: Carter Bank & Trust achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

Carterbankandtrust.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Carterbankandtrust.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • While Carter Bank & Trust has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 16% of 6 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • The website belonging to Carter Bank & Trust has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
ComplaintsBoard
B
5:19 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My son went in to one of their branches to cash a check I wrote for him, for Christmas. I have done this for my children, for 30 years. And, more recently, my grandchildren. It was merely $200.00. They asked him if he had an account there, which he does not. They then told him he had to sit down and be 'profile reviewed', or they would not cash the check...

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ComplaintsBoard
W
4:42 pm EDT

Carter Bank & Trust banking

If my employer is a customer of your company and my check is written off there account why do I have to be a customer to get my check cashed with you in drive through? I get off work at 5:00 most days and lobby is closed and recently they changed there policy or so they say they have, that if YOU are not a customer they want cash your checks in drive through, well I can't get there before 5:00!, and I hate this bank and wound never open an account with them. It's bad enough it takes 15 minutes or more to cash a check inside (usually a couple hundred dollars) as it is, who would want to constantly bank there and spend that much at this bank! I all but begged them to cash my check today in drive through because my company is there customer and they wrote the check and they refused to! I am very disappointed!

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ComplaintsBoard
G
11:39 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Carter Bank & Trust N.American/UK Compensation Draw

At the end of Nov. 2010, I received an envelope from the Claim Office of KAREN FIXICO, from the Canadian Side of Niagra Falls. There was a CASHIER"S CHECK in the amount of $3, 940.00 enclosed with the letter. The check was from a bank called the "CARTER BANK & TRUST". I was informed that I was the winner of $55K and that I was to deposite the enclosed check, which was a deduction amount for taxes. I was to use this for the deduction of taxes, and what was left over after taxes was to be mine. I was then instructed to give a call to a man named DOM ( which sounds fake), and he would give me further instructions on what to do in order to recieve the so called 55K. Even the name of FIXICO sounds fake. I decided that in the coming week, I will contact Carter Bank & Trust, and speak with the person in charge, and I will try to get to the bottom of this. If this was a real cashier's check, wouldn't the address information be on the check under the posted name of the bank? Secondly, the contact names do not sound realistic, and how could I have won 55k, when I never participated in any drawings form the named large businesses of companys. This is an immoral thing to pull on inocent working people and senior citizens, that it should be stopped, and there should be arrests mad on those that pull these stunts. Don't you agree? I should note that I opened this letter on March 25, 2011, qwhile going through junk mail. This is exactly what it is. PLANE JUNK! I also posted this warning of the scam on Face Book. Thank you or reading this complaint. Guy G. Cenname of Los NAgeles, Ca. 90027-USA.

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The complaint has been investigated and resolved to the customer’s satisfaction.

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Overview of Carter Bank & Trust complaint handling

Carter Bank & Trust reviews first appeared on Complaints Board on Mar 27, 2011. The latest review scra benefits was posted on Apr 29, 2022. The latest complaint N.American/UK Compensation Draw was resolved on Mar 27, 2011. Carter Bank & Trust has an average consumer rating of 2 stars from 6 reviews. Carter Bank & Trust has resolved 1 complaints.
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  1. Carter Bank & Trust contacts

  2. Carter Bank & Trust phone numbers
    +1 (800) 868-5762
    +1 (800) 868-5762
    Click up if you have successfully reached Carter Bank & Trust by calling +1 (800) 868-5762 phone number 0 0 users reported that they have successfully reached Carter Bank & Trust by calling +1 (800) 868-5762 phone number Click up if you have UNsuccessfully reached Carter Bank & Trust by calling +1 (800) 868-5762 phone number 0 0 users reported that they have UNsuccessfully reached Carter Bank & Trust by calling +1 (800) 868-5762 phone number
    Debit MasterCard Support
    +1 (866) 985-2273
    +1 (866) 985-2273
    Click up if you have successfully reached Carter Bank & Trust by calling +1 (866) 985-2273 phone number 0 0 users reported that they have successfully reached Carter Bank & Trust by calling +1 (866) 985-2273 phone number Click up if you have UNsuccessfully reached Carter Bank & Trust by calling +1 (866) 985-2273 phone number 0 0 users reported that they have UNsuccessfully reached Carter Bank & Trust by calling +1 (866) 985-2273 phone number
    Debit Card Activation, PIN Selection & PIN Change
    +1 (800) 523-4175
    +1 (800) 523-4175
    Click up if you have successfully reached Carter Bank & Trust by calling +1 (800) 523-4175 phone number 0 0 users reported that they have successfully reached Carter Bank & Trust by calling +1 (800) 523-4175 phone number Click up if you have UNsuccessfully reached Carter Bank & Trust by calling +1 (800) 523-4175 phone number 0 0 users reported that they have UNsuccessfully reached Carter Bank & Trust by calling +1 (800) 523-4175 phone number
    Lost & Stolen
    +1 (276) 632-8000
    +1 (276) 632-8000
    Click up if you have successfully reached Carter Bank & Trust by calling +1 (276) 632-8000 phone number 0 0 users reported that they have successfully reached Carter Bank & Trust by calling +1 (276) 632-8000 phone number Click up if you have UNsuccessfully reached Carter Bank & Trust by calling +1 (276) 632-8000 phone number 0 0 users reported that they have UNsuccessfully reached Carter Bank & Trust by calling +1 (276) 632-8000 phone number
    Head Office
    More phone numbers
  3. Carter Bank & Trust emails
  4. Carter Bank & Trust address
    1300 Kings Mountain Road, Martinsville, Virginia, 24112, United States
  5. Carter Bank & Trust social media
Carter Bank & Trust Category
Carter Bank & Trust is related to the Banks category.

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