Menu
CB Retail Stores Review of Carsley Whetstone Company Montreal
Carsley Whetstone Company Montreal

Carsley Whetstone Company Montreal review: Purchasing a Coin (they are a rare coin dealer) 2

R
Author of the review
9:20 pm EST

I found a listing for a rare coin in good condition for a good price on ebay from a seller called "Northern Giant" and it turns out it is a part of a Montreal company called Carsely Whetstone located at 1117 St-Catherine St in Montreal. I suggested in an email to "Northern Giant" that I pass by the Carsely Whetstone store since I am often in downtown Montreal and pick up the coin in person. They informed me in an email that would not hold the coin for me and then went onto say I could pass by and buy the coin this week-if it was still available. They also did not give me an appointment which is required by Carlesy Whetstone (they say you should always make an appointment on the stores website-many coin stores do this) so if I had passed by I would not have been allowed in the store without an appointment. That is extremely poor customer service. Needless to say I didn't even bother to visit the place since it is my feeling that would be a complete waste of time and intern the sellers email was nothing more than a calculated insult designed to make me look stupid when I showed up without an appointment and the store-as per its policy- refused to allow me inside.

2 comments
M
M
MedallicMan
, US
Jul 12, 2019 9:15 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Excellent reply, Mr. Joffre. I totally agree the complaint makes no sense. Numismatic buyers need to know that most sellers on eBay do not have a retail presence with items in cases during business hours for drop-in customers. It is a courtesy to offer appts to clients.

As an American, I visited Northern Giant's eBay store today. I was impressed with the depth and variety of their medals and tokens, and purchased several beautiful and rare LEROUX medals from their helpful higher resolution photos.

Keep up the great work!
eBay: MedallicMan

M
M
Michael Joffre
, US
Nov 05, 2016 4:48 pm EDT

I am the owner of Carsley Whetstone...my name is Michael Joffre. Our phone number is [protected].

This complaint makes no sense, and I am not aware of this situation.

We do not have a retail store...we are an office, and often do not store valuable items on site for security reasons...this is why we ask our online clients to let us know a day or two in advance if they are coming so we can have the item on hand.

We give awesome customer service, both in person, and online...please check our eBay feedback for "northerngiant"...its virtually flawless.

We have been in business since 1928, and I am President of the Montreal Numismatic Society, and the Lakeshore Coin Club, and the contributors to many books on coins.

Feel free to visit our website www.carsleys.com or call me directly if you have any questions.

Michael Joffre
President
Carsley Whetstone