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We were called on the phone and they offered us to make a payment over the phone with them waiving the $15.00 fee. I then received a letter in the mail stating that they charged me $15.00 anyways. They then refused to refund our money to us and decided that they would remove $15.00 from our next payment after fighting for over 15 minutes on the phone! They like to steal money out of your checking account with out your permission and lie to you anytime they choose! We are only with them not by choice, only because new century went bankrupt...
Carrington did a loan modification and brought the interest back down to my fixed rate of 6% nearly 2 years ago but after I had already paid a year of higher payments due to New Century's foreclosure (total of $9, 000 extra). Didn't know I could get a lower interest rate and they certainly weren't going to tell me. Additionally, they told me not to make any payments while I was in the modification to the tune of 3 payments (at the higher rate which was $1000 more a month than at the 6% fixed rate) and added that to my loan amount = $12, 000. It took them 3 months to complete the process -- till my next increase! I really liked New Century. Carrington does many underhanded things. If you have not experienced this, don't worry, you will eventually.
I had some late fees (for 3 months of late payments) but I made my payments online. The online site never showed the late fees and did not allow one to change the amount to a higher amount. Then almost a year later they tacked on all the late fees on the online site and wanted me to pay an additional $800 all at once. Now I have to pay by phone and make payments on the late fees and incur an additional $15 every month until the late fees are paid in total. What a scam.
I had a New Century Loan that went from 71/2 to 9% after two years. I filled out hardship papers and received a fixed rate of 71/4% from Carrington in a process that only took a week. My experience with them was very positive all through the process.
Craig L. Reno, NV.
Carrington mortgage has helped me and I have only good things to say about them.
I missed payments from Funeral Expenses of both my parents and kept making payments 60 days late, despite foreclosure notices.
They now modified my load which I couldnt afford and was going to go up in July.
I am on a lower fixed rate for 5 years
Mr Nash was very nice and pleasant on the phone and all the people I spoke with at Carrington were exceptionally nice, ...Hey we are all humans! and they treated me like one and not a dead beat.
I would like to add that I have lived in my house since 1992 and had to refinance due to divorce, etc and was stuck with a bad mortgage. I do believe I was a victim of predatory lending with the bad loan terms but I never blamed others for my mess. Carrington Mortgage helped me and I feel obligated to publicy thank them after all the bashing
We were also with Carrington and an ARM (our fault), by August of 2008 we had three months left before foreclosure so we got a realtor and put the house up for short sale. First offer was for around 220, 000 and the bank said no so when we put in the second offer of 272, 500 with 45, 000 of that in cash we were sure that they would jump at it. Nope, they said they wanted at least 350, 000. Long story short, it went to foreclosure and was bid on and bought by Wells Fargo for guess how much? 272, 500! Exactly what our highest bid was for! Way to much of a coincedence for our taste. We think they were working with WF the whole time and told them how much the highest bid had been, WF bought it and now they are renting out the house for 1200.00 a month until the market goes up and they can sell for 400, 000. They are snakes.
Carrington Mortgage lost my hardship paperwork (34 pages) every time I successfully faxed them. THREE TIMES. So, I expressed mailed them with a signature. Still no one has them. It has been a month. Worse company. the government should be investigating them. I am calling the Attorney General's office today. To date: one month later. NO ONE CAN FIND MY 34 PAGES SENT TO THEM 4 TIMES.
Same with me. Resent hardship paperwork twice. Waited four months for a response to our hardship application. Had to pay my mortgage current or they would foreclose which I did. Then waited another 2 months and finally got a denial letter stating we did not qualify. Lost my job and had no income hence really needed the help hence applied immediately how does that no qualify? At same time had primary residence with another mortgage company who bent over backwards to help us and provided the help we needed. Carrington did absolutely nothing. My guess is the only requirement the federal government has is the mortgage company's must have a program in place so you can apply for help. That does not mean they have to approve anyone. In doing my internet research they have and are continuing to deny hardships because no one has taken them to court to show their hardship program is an absolute joke. I would like to see a class action suit filed by those of us who were denied. Anyone know of a good honest class action attorney?
No but I'd be down to be in a suit. I never hear back on my hardship paperwork. Dives me deeper and deeper into debt. I was a stay at home mom and my husband just moved out one day and I got very behind on everything. They don't seem to help anyone. Late fees are ridiculous and they upped my payment by $100 a mth saying that since I was late so many months, I got behind on my escrow so now it needs raised for 12 mths., to get caught up. WTF.
Carrington is nothing but a deceitful company. For 3 months my buyer held out waiting for Carrington and its excuse that they were behind on processing their documents for closing. Two weeks to the end of the third month they suddenly asked for about $15K more, we came up with the amount now they are asking for almost $25k more and are saying that they cannot guarantee that this will go through. They are dishonest and do not waste your time with a short sale. Just walk out on them if you can.
Did they have a specific short sale package that needed to be submitted. I have a client who's loan is being serviced by Carrington and he needs to do a short sale. This is not good news, but we are going to try anyway. Any information would be appreciated.
I am so upset with Carrington. I oringally had a 2yr Int Only with New Century. The loan was then transferred to CMS when Carrington went bankrupt. After, trying to keep up with the adjusting payments, we were unable to refinanance, so after 3 times of sending in our finanical information and Carrington loosing the information all 3 times and with a pregant fiance I decided to secure us a rental home and place the house up for a short sale in October. Around or before the beginning of the year we had 3 offers ( 2 all cash and 1 financed offer) $185K, $190K, and $200K. After months off getting no response they finally respond and want more money. One of the buyers increased their offer to $225K to satisfy the request made by Carrington. Because the buyer raised their offer to $225K they needed a little more time to do inspections and what not. Well them son of *itche* wanted to charge the buyer a per diam and now the buyers have decided to walk. First of all they requested an amount that was above the property value. We went from having 3 legitamate offers to now getting ready to expedite foreclosure. I did everything that could be done here. If you are going through a short sale you might as well have them expedite the foreclosure, because they make it impossible even when everything is laid out for them. There is a reason they call the department that handles short sales/foreclosure the lost mitigation department, because they are *ucking lost and clueless as to what to do.
What were you able to do in your situation?
They purchased my loan from another lender and two months later started to tell me that my insurance was suspended and that they would add their own if I did not get insurance. i had insurance the whole time and my insurance agent sent a copy to them and month after month they continued to sned me the same letter, my agent and I sent them a copy every month for 4 months. Between the two of us we sent over 7 times and then they add the insurance that cost me only 900.00 a year and then tell me I now owe them 3812.00 for their insurance. I'm getting a lawyer tomorrow.
I have a lawyer too, but consumer protection is a joke.You have to watch them every month as they apply false fees.Get a lawyer and have them read some of the complaints.This mortgage company engages in fraudulent and bogus acts.The only other thing to do is complain to every federal agency you can.They have but one agenda, and that is to trip you up.Also watch out if you mail in your mortgage payment, they will purposley lose your payment and charge you late fees.
Were either of you able to get anything done?
They know they are being watched but that is nothing to them, they screw thousands with their bogus fees.Do not pay any additional fees unless it directly is related such as a tax hike etc.If they charge a 1000 customers a bogus 100 dollar fee they just robbed 100, 000 bucks in their pocket.
Did this work out well?
You are right! I was late twice, and now they start calling me on the 4th of the month to ask where my payment is! I don't even answer their calls anymore. I am in an arm (my fault), and they go way up every 6 months, just because they can. i, too, am trying to refi to get out from under them. my advice to anyone considering mortgage, check out the company... do not borrow from carrington. if new century hadn't sold out, I would never have used them.
Were you able to get anything done?
Check out the date carrington (or wells fargo in my case) supposedly acquired (assumed/purchased, whatever) your loan from the original mortgage company you contracted with.in researching carrington on line, I read about a couple in texas who fought and won in court, claiming that carrington (wells fargo) "obtained" their mortgage from century mortgage after they had went bankrupt. I have questioned carrington's right to collect on a mortgage that is clearly not legally theirs since once a company is bankrupt it certainly can't sell or transfer a mortgage contract now that they are no longer in business (this is exactly my circumstance). they only responded that, the date I signed my mortgage contract was before century mortgage went bankrupt. that's correct, I did sign a mortgage agreement with century mortgage before they filed bankruptcy, but, they won't say when they obtained it from century! we are considering starting our own law suit against them for unlawfully collecting on a mortgage that they are, in our opinion, not entitled to collect on.
Did you have any luck with this?