On Friday 03.01.2009 at 12:48am( 12 minutes before closing time ) I went to make a return of unopened electronic item in Carrefour Bahrain that I purchased 7 days before - which I am not interested in it any more -when I realized that I should stick to the period mentioned to return the item
However, unfortunately the supervisor refuse to process the return and instead instructed me to come the next day because they are closed despite that I walked in before closing time . The supervisor has also claimed all refunds of returns must be approved by the duty manager who left before I reach the hypermarket.
In addition, the supervisor then said that the duty manager might make the refund!
I think this type of attitude and practice neither reflect the values and mission statements of Carrefour nor the degree of professionalism that emphasize on customer service superiority and taking the initiative not only to please customers but to exceed their expectations to create a competitive advantage in service quality level which in turn create a loyal customers on both long and short run .Thus, increase the word of mouth statements which in turn increase the Carrefour market share and effects the growth of products and services .
Since the item returned is unused and sealed, I would like to make the refund on the spot.