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bait and switch...

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United States
I made a reservation through carrentals.com for a mid-sized car rental. Carrentals.com booked it through Thrifty. When I got to the Thrifty counter, I was given the choice of a Ford Focus or Forenza, which Thirty said was their mid-size car. On most rental sites these cars are listed as compacts. Being 6'4" tall, I didn't fit in either car and had to pay 30% more for upgrade. Obviously someone is playing a bait and switch game. Very disappointing.
Complaint comments Comments (1) Complaint country United States Complaint category Car Rental


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N  23rd of May, 2011 by    0 Votes
Focus is a mid size, if you are this tall you shold have booked at least the size of car you drive...###

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