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1.1 756 Reviews

Carrefour Complaints Summary

23 Resolved
733 Unresolved
Our verdict: If considering services from Carrefour with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Carrefour reviews & complaints 756

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R
12:50 pm EDT

Carrefour iphone bill copy

Hi sir I need (original) duplicate bill copy you are giving not bill that's the cash resept we bill copy.. I will attached that copy... Because my phone is lock now my original bill copy missing that's why we need copy bill.. Iphone customers care service say this not bill cash resept... Can send original copybill we need can you send my mail ([protected]@gamil.com) my contract number ([protected])

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7:03 am EDT

Carrefour carrefour city - dubai sports city branch

To Manager In Charge at,

I regret to inform you that your delivery timings and quality in Dubai Sports branch is extremely bad, your staff often lies with the timings and it easily takes more than 90 Minutes for delivery within the vicinity of your outlet in Dubai Sports city.

We understand that we just dont have many options in Dubai Sports city due to the monopoly of Carrefour here, we would however appreciate that you either hire more delivery people or stop the delivery all together. We are fed up with the system.

An prompt action from your end would be appreciated or else we the residents will be pushed to go to the Consumer court and get it sorted.

Thanking you in anticipation
Zubair Makhdoomi
Elite 1, 813, Dubai Sports City
+[protected]

Sent from my iPhone

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3:25 pm EDT

Carrefour fridge

I purchased fridge on 3jan2017, but this was not working and i complained on 8th April and they took the fridge on 11th April and on 21st April without any repair. I complained same day then they took the fridge after 4 days and delivered today i.e 1st May 2017 and fride still not working no cooling instead hot air.. This pathetic situation and frasted me how they are doing repair and doing inspection. Even i made daily call to carrefour and their vendor they are paying no attention. Today i went to carrefour to register complain and they are saying they will ask the vendor to repair...so it looks they
Will repeat same procedur there is no strict actions fron after sale. So spent 3weeks without fridge and for them its normal procedure.
Fridge was purchased from Carrefour Ajman.

I request if someone can take action on this problem.

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Update by Ishtiaqahmad
May 01, 2017 3:31 pm EDT

8th Apr to 1st May fridge is not repaired they delivered fridge without repair 2times.

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12:42 pm EDT
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Carrefour price on shelf vs real price

Dear sir at Carrefour

This is to inform you that today at 21:03, I was buying few items from carrefour in Dubai sports city.
Surprisingly and after making a comparison only between 2 items I bought (fruits) the prices which I paid for was more than the shelf price.
I am not sure if this is a general rule your respectful company apply on all your products because I didn't check all items on invoice but I did only for 2 items where both items showed higher prices on system!
I am a member in your loyalty club but honestly what happened doesn't show any loyalty from Carrefour towards your customers.
I have the invoice if you would like to have a copy!
Thank you
Wassim

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8:06 pm EDT

Carrefour juicer

unprofessional behavior of one of your salesmen of your electronics section who were in a red uniform with Majd al futtaim ID badge at evening, he even don’t have a basic knowledge of their product and poor communication . Its okie but why he was very rude to me ? He was acting like busy but nothing and rudeness. Rude and arrogant is the way the conversation went between me and your salesman. don't know if you encourage your salespeople to behave in this manner, but I find it completely unacceptable and unprofessional.
Very bad and unprofessional Service on Electronics .
CARREFOUR GRANADA, RIYADH

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12:20 pm EDT

Carrefour customer service

Date 25/April /2017 time 7:30pm, I purchase few items some of the items was in wrong place price was wrong but not belong to item however cashier proceeds the payment 5jd 400 files discussed about the item in bad manner behavior way he said not my issue go to customers service, I want their not because of the item or price I want to complain about the cashier and his way of talking waiting for more than 5 min one guy yes how can help you I explain the story then he called another guy and he said explain for him and he went to cash side I called him if you cannot do anything why you listen to me from bigning another and his answer I'm everything here and everything in my hand and I said it's my mistake to talk to you and this is not the first time happening and really it's so sad to a very bad customer service from everyone from cashier and manager hope can this will be considered and actioned Thanks&Regards Rakan Khalil / Amman jordan City mall / carrefour mobile number

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Update by Rakan Al Qadomi
Apr 25, 2017 12:22 pm EDT

For more details you can email me rakan_ae@hotmail.com

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2:15 am EDT

Carrefour wireless mouse / customer service bad behavior

I had a bad experience with carrefour customer care representatives at KSA-Jeddah / Flamengo mall.
my conclusion from the below experience:
1) carrefour customer service crew is not qualified to safe carrefour reputation.
2) I will not go to carrefour any more, and I will advise all my friends to do the same.

here is my experience:

I purchased a wireless mouse from Carrefour KSA-Jeddah / Flamengo Mall.
I found it not working properly
I went the second day to customer service representative to return it back and get my money.

I had to go through long argument to convince them it is not working.
I connected it to their PC and showed them the problem clearly.
Finally, after wasting my time he said "this is because it is cheap item / which for me means that carrefour is selling bad items to his customers although carrefour knows it is bad!
simply the supervisor told me he is not convinced / what should I do if he is not aware of technology, what if he do not know what is the mouse functions. It is not my fault.

the customer representatives and his supervisor were talking to me as I am a thief coming to steal their money, and I am not trusted.
at the end I fed up and told them, my time worse more rather than wasting with you.
I left the mouse, the bill for them and left.

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3:41 am EDT
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Carrefour data copying long and damage data (mic sd 16 gb 48mb sandisk)

Honorable's,
I am submitting this complaint registration against purchased item for Carrefour City Center, Sharjah the above product on 17/04/2017 20:23
[protected].
However I face too much problems and wastage of my 2 days too much time copying / paste as well some time shows right protected error etc.

I really appreciate the services of Carrefour group facilitation's and its brands.

I will be highly appreciate to resolve it.
Reg.
Muhammad Roman
[protected]
Sharjah, UAE.
[protected]@gmail.com

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2:26 am EDT
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Carrefour carrefour electric toothbrush

Having purchased the above mentioned product I'm disappointed to inform you that the product has failed after only two mo the of usage. Initially I thought that it was the batteries that just needed replacing tout it transpires that that wasn't the issue, the product has just failed even after having replaced the batteries twice. Before this happened I was singing your companies praise at providing reasonably priced dental products however I now feel as though that I can not do, this with a clear conscience!

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1:30 pm EDT

Carrefour cashier's attitude

I was in Carrefour planning to buy some foods more of a mouth sweetening foods. When I was at the cashier, the employees asked me to pay in smaller notes when i was at that time really doesn't have any smaller notes. But then he forcedly wants me to pay in smaller notes. However, what upsets me is that the person before me also pays in bigger notes when actually she also buys just a few things. Oh i forgot to mention that the cashier is a guy and he's arab, the customer before me is a woman and arab. while I'm a guy and an asian. I feel the sense of RACISM and SEXISM there! i really do and I'm highly offended by it! I pay too and I'm a customer too. this happens in one of your store in Egypt Suncity Mall. I highly recommend you guys to take some actions there. No staff in fact no person have to be racist and sexist!

Thanks,

Yours Truly,
Unsatisfied customer.

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7:10 am EDT

Carrefour samsung washing machine

Hello Aftersales,

I have complained 15-20 times, took my washing machine 5 times for repair BUT still the problem remain same.

Please the attached pics of today wash, receipt is also attached.

All school dress, child dress, etc are getting damage at every wash., Already this washing damaged many clothes.

I don’t to write big email, no need for more and hope you guys are professional and will understand the condition.

I Will not allow any more repair, request you to change the machine asap.

I already stopped buying any electronics from Carrefour and nothing from Samsung Brand, very bad support.

Best Regards,
Swarup Mukherjee

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2:01 pm EDT

Carrefour customer service

Be aware of their Myclub points system. Last month because of some problem at cashier, I had to go to their customer service counter to ask them to put the points manually into my account. When I logged into my account, I found the points in my account were different from my receipt. Basically there are 500 points hiding in my account and the credit voucher issuing was deleted many times. When I pointed these out to them, they told me they would report it to head office and they would fix it within a week. Now after a month they offer no solution, but they did change their Myclub viewing windows. You no longer can see your points or voucher history. Surely it's more convenient for them to take your points away without traces. Luckily I took some screen shots before they changed it. Hopefully DED will look into their system soon.

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12:08 pm EDT

Carrefour butchers counter

08/04/17 doing my weekly shop I visited the meat counter to purchase 2 steaks, I asked the 'butcher' for 2 steaks about 4cm thick. The butcher 'prepared' the steaks from a larger joint, wrapped them and gave them to me. The cost, €30. When I went to take the steaks out of the fridge in preparation for cooking, imagine my dismay to see that one steak was between 6-7 cm thick, cut at an angle with one edge about 2cm thick, the other steak was 3cm thick going down to 1 cm thick. Impossible to cook! And on top of that they were covered in shards of bone where it had been 'hacked'. Sadly the cost of a taxi to return the meat would be more than the meat is worth.
I am disgusted, this has ruined special meal and would like to hear Carrefour thoughts?

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7:32 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Carrefour iphone 6s plus has been purchased from carrefour riyadh - ahmed yousef

Hi All,

I have purchased IPhone 6S Plus from Carrefour Riyadh, Saudi Arabia, Granada branch, on 01/04/2017 22:52, Salesman 9302157 AbdulRahman with cost SR 1749.00 .
I have decided to buy that device as the seller told me that there is an offer on the price and that was the last day to buy in.

Unfortunately, I found that there is an offer starting from today (05/04/2017) and the device price decreased by SR 200.00 (SR. 1549.00) and I bought the device with its original price !
The device is still in its case, it is neither used nor opened. I called Carrefour Saudi Arabia Call Center on 05/04/2017 and created a complaint number: 14285. I received a call from Carrefour Garnada branch stating that it is not possible to return the device nor refunding the difference because this complaint is reported after 3 days from purchasing.

I am not satisfied from this answer and feedback, specially that the seller told me that there is an offer in the time of purchase and there was not actually. I figured that out today!

That is not the right attitude from Carrfour, they apply policy of purchasing to not refund after 3 days in the time that wrong information is provided to customers during purchase.

Kindly support me in that complaint.

Please excuse me as I have raised this complain through your website as Saudi carrefour website is still under construction.

Thank you!

Ahmed Yousef
[protected]

[protected]@hotmail.com

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Resolved

Carrefour management contacted me and resolved the issue, Thanks to Carrefour!

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2:32 pm EDT

Carrefour offers (2nd item 70 o/o off)

Dear sir or Madame,
I am sorry for writing in English as my written Spanish is not very good.
The signs for offers are not normally above or below the item on offer, it
Really is confusing and I am sure it is done to mislead as it happens all the time!
Or on check out the 70 o/o on the 2nd item is not discounted!
This happens almost every time I shop.
My complaint is not with the staff, they are polite and helpful, but I have no confidence in the management of carrefour.
I have enclosed my latest receipt, I just wish I had kept the other receipts!
Yours sincerely
Tina Trant

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8:02 am EDT

Carrefour furniture and after sales service

I have purchased, from Carrefour City Center Beirut, outdoor Set Steel Textile (table with 4 chairs) and two other Steel Folding Chairs, and was informed that they were guaranteed for 1 year.
Two weeks later the chairs textile of the set starts shredding. Afterward, the mechanism of the two folding chairs was broken. Though they are not frequently used; -in summer, we move to another location, and in winter, outside weather is rarely good.
I tried to contact Carrefour, they told me that the one in charge is not available and took my name and phone number to contact me later… but they never did.
So my husband called again to see if they can be repaired, they told him that we had only one week to exchange; they did not ask to check any of the damaged items to see if it can be refurbished. This has been very upsetting.
This is certainly not the quality that we expected from Carrefour, nor from their after-sale service. This is totally disparate to CARREFOUR GROUP’S BELIEFS.

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5:37 am EDT

Carrefour hoover washing machine

On 29th march I went to carrefour burjuman centre and ordered and paid for a hoover washing machine. The delivery was supposed to be done on saturday. Thursday while at work in the morning I got a call from carrefour saying they wrongly sold me an item which is not in stock! And wanted me to go there and select another one which is similar. Later I called them again to find out whether I can go without the original bill since I wanted to stop by the store on the way back from office and obviously I didnt carry the bill to work. They kept the call on hold for 10 or 15 min for the merchandiser to come and I hung up the line seeing no response.
In the evening I stopped by the store and the merchandiser apologised for the mistake, I chose another one and told him I dont have the bill and I was then taken to customer service desk. I was surprised to see them declining to offer the exchange saying I have to come back again with the bill. I refused to do so stating you have to find a solution because this is your cumulative faults. They were trying to blame the merchandiser without taking ownership of the mistake. If carrefour doesnt want to recruit own employees and save cost by keeping only merchandisers to deal with customers, then they can't disown them when they make a mistake! Finally they send their driver next day to collect the bill and return new item bill.

The frustration doesnt end there. Since the date on which they promised the delivery (1 apr) I have been following up on the same and it all came about as an april fool joke! When I call, the customer service agents talk like machines at length while I keep wondering how they are offering a solution. 2 days and they are still investigating.. All about a washing machine!
Today morning I got a call from a gentleman saying he's calling from jashanmal (Wow.. Thats another retailer!) and he has a washing machine to deliver. I told him to come by 5pm and by that time I will be home. He says no, in your area we dont do delivery in the evening but morning only. I told him I cant take leave to take delivery of a washing machine which was originally scheduled to be delivered on saturday morning (Weekend). He said his supervisor will call me back and no one called. Just now I called that number again and this guy was arguing that he called me yesterday while I see no missed call, and that he cant deliver today or any day in the evening. I told him that I will cancel my order.
I am going back home to take the bill and then to carrefour to cancel the purchase. But how will I get compensated for this nerve-wracking experience and all the time, money and trouble taken to go back n forth? I am so disappointed with this company and god willing, I will never go there again other than to pick up some fish!

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11:07 pm EDT

Carrefour dell laptop bought on 11/02/2017

Dear Sir or Madam
Greetings!
I bought a Dell Laptop on 11th/02/2017 from Carrefour Mirdif City Center with Transaction Number [protected]. Unfortunately and I believe due to industrial defect with the charging slot, I return it back to after sales counter on 20th/03/2017. I call the contact center to follow up with them to get any update about my laptop because I am travelling for 7 days, but they said that I have to wait for customer service call.
I am requesting to replace my laptop, because it just new and such damage happen and till this moment completed 10 days at maintenance !

--
Regards
Sultan Mazin Shareef AlHamad
[protected]

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2:58 pm EDT
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Carrefour carrefour mall egypte

Bonjour,
Je tiens a exprime mon insatisfaction concernant le service client Egypte.
J ai achete une coupe cheveux philips du Mall Egypte pensant qu elle est chargeable
Mais c etais pas le cas chose que je decouvre une fois a la maison.
Imediatement je la remet dans la boite (sans l utiliser bien sure) et le lendemai apres le travail je part la retourner.
La repobse que j ai eu que c etait impossible et que c etait ma responsabilite de demander les questions adequate aupres des vendeurs.
Je n ose memes pas vous exprimer se que je ressens, la decision d achat ne m a jamais coser de probleme en achetant a carrefour mais meme pour acheter du pain hier je me suis deplace a un autre mall pour acheter une baguette.

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2:14 pm EDT
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Carrefour rude attitude from the cashier

On saturday 25th march, 2017. I, as usual, accompanied my family to our weekly shopping trip to carrefour jeddah (flamengo mall) and after spending about 2 hours shopping, the internal broadcast inside carrefour announced"the cashier counters will close in 15 minutes for al assr prayers which is at 4:10 p. M. So it is your chance now, the customers, to head to the cashiers in case you want to leave".in such cases, if we do not go directly to the cashiers, we have to wait for about 30 minutes inside before cashier counters open again. As soon as I heard the announcement, I headed towards the cashiers, taking my place in the line to pay and leave before closing. After waiting for 15 minutes and after emptying my shopping cart on the counter, the cashier simply refused to price my stuff. Not only this, he spoke to me in an extremely rude way then in a very arrogant attitude left me standing and went away. I have been a carrefour customer for over a decade now and it is the first time I receive such a raciest and harsh treatment from one of its employees.
On the other hand, I would like to express my sincere gratitude to mr. Saeed shakoush, the supervisor for his deep concern to end the problem. He dealt with the complaint in a very professional way that helped me to regain my confidence in carrefour as a world class brand

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Carrefour In-depth Review

Overview: Carrefour is a renowned retail company with a rich history in the industry. Established in 1959, Carrefour has grown to become one of the largest supermarket chains globally. With a diverse range of products, Carrefour caters to various customer needs and preferences.

Product Range: Carrefour offers an extensive range of products, including groceries, household items, electronics, clothing, and more. The variety and quality of products available are commendable, ensuring that customers can find everything they need in one place. In comparison to competitors, Carrefour stands out with its wide selection of products.

Pricing: Carrefour adopts a competitive pricing strategy, offering affordable products without compromising on quality. The value for money provided by Carrefour is impressive, making it a preferred choice for budget-conscious shoppers. When compared to competitors, Carrefour's pricing remains competitive, providing customers with cost-effective options.

Customer Service: Carrefour excels in customer service, with friendly and helpful staff who are responsive to customer needs. The availability of multiple customer support channels, including phone, email, and chat, ensures that customers can easily reach out for assistance. Carrefour's commitment to providing exceptional customer service sets it apart from its competitors.

Online Shopping Experience: Carrefour's website offers a user-friendly interface and seamless navigation, making it easy for customers to find products and place orders. The checkout process is efficient, and multiple payment options are available, enhancing convenience for online shoppers. Carrefour's online shopping experience is top-notch, ensuring a hassle-free and enjoyable shopping journey.

Delivery and Shipping: Carrefour's delivery and shipping services are reliable and prompt. Customers can expect their orders to be delivered swiftly, ensuring a convenient shopping experience. The packaging of products is secure, ensuring that items arrive in excellent condition. Carrefour's commitment to efficient delivery and shipping is commendable.

Return and Refund Policy: Carrefour's return and refund policy is customer-friendly, making the process of returning products easy and convenient. Customers can expect a hassle-free experience when returning items, and the refund process is prompt. Carrefour's commitment to customer satisfaction is evident in their efficient return and refund policy.

Loyalty Programs and Promotions: Carrefour offers various loyalty programs and promotions to reward its loyal customers. These programs provide benefits and rewards, enhancing the overall shopping experience. In comparison to competitors, Carrefour's loyalty programs and promotions are attractive, making it a preferred choice for customers seeking additional perks.

Social Responsibility: Carrefour demonstrates a strong commitment to social and environmental responsibility. Through various initiatives and programs, Carrefour contributes to sustainability and community welfare. Their ethical practices and partnerships further highlight their dedication to making a positive impact.

Overall Rating: Carrefour impresses with its wide range of products, competitive pricing, exceptional customer service, seamless online shopping experience, reliable delivery and shipping, customer-friendly return and refund policy, attractive loyalty programs and promotions, and commitment to social responsibility. Based on these aspects and positive user reviews, Carrefour receives a high overall rating. We highly recommend Carrefour to potential customers looking for a reliable and customer-centric retail experience.

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