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1.1 756 Reviews

Carrefour Complaints Summary

23 Resolved
733 Unresolved
Our verdict: If considering services from Carrefour with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Carrefour reviews & complaints 756

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1:29 am EDT

Carrefour treatment of staff

I would like to complain about the absolute poor treatment of your staff in your Qatar branches. Specifically the yellow jumpsuits that you force the poor workers to wear. They are absolutely appalling! How can you think that making them wear uniforms, only similar to a prison outfit, is acceptable? I've never witnessed such extreme degradation in any supermarket across the world. These workers are human beings & you are treating them in the most disgusting manor, it's quite unbelievable.

Maybe you should provide your staff with T Shirts or respectable uniforms instead. I know plenty of people that refuse to shop in your stores because of this reason. It's time to make some changes- human beings are all equal.

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4:53 am EDT
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Carrefour rude and arrogant employee - usha sunuwar

At Carrefour Burjuman 20-Oct-2018. Almost done processing my payment, while handing over my card club to the cashier i told her 'excuse me' because she seemed unfocused she answered me in a very sarcastic way "whats your problem", i felt humiliated with the customers behind me. This is not the way a cashier treats a customer. I understand your training trains the employee hot to deal with customer.
I need an apology and i need you to take a strict disciplinary action against Ms. Usha Sunuwar, cashier at Carrefour Burjuman, Dubai UAE.

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11:29 am EDT

Carrefour online order

My order was not placed, but money has been charged. You promised That the money was blocked but they still have not neen received!

Money was charged on the 27th of August and has not been returned!

Your call center always answered that money will be back in 2 days! Today is October! Who is able to solve your mistake? Your call center also said that many customers faced the same problem when money was charged by you but the order was not placed!

Fix it asap, please!

My email: [protected]@gmail.com

Name: Alesya Novotorzhentseva

Account number in Dubai Carrefour: [protected]

Phone +[protected]

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1:17 am EDT
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Carrefour refuse to return goods

On Tuesday October 16th I was with my wife buying grocery from Carrefour Sun City at Heliopolis, Cairo. We chose a couple of sticker books for our grand son for EGP 90. When we arrived home and had a good look at the books we found them worn out, and we decided to return them next day.

Next day (Wednesday) we went to customer service to return the books, but they told us that they have rules not to return books. We told them that it is not acceptable to sell us products that is not proper, so they sent for the deputy manager Mr. Wael.

Mr. Wael said that this is careffour policy and that he will be held accountable if he breaks it. He went on to say that we should have carefully examined the books before buying them.

We tried to convince him that it was our trust in careffour that made us just pick the books and go, but for no avail.

We just left both books and left.

Raouf Naguib

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11:31 am EDT
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Carrefour cashier

I have been to Carrefour City, Rue du Grenier à Sel, 45000, Orléans on Saturday night around 8:15pm. I have picked the things and came to the payment counter, my payment was processed. I verified the payment with the things I have purchased but on verification I found that one thing is charged around €11.95 whereas the price was €3.95. When I demanded the cashier to look at this, instead he started dealing other customer. I can't speak French very well and the cashier know it as well. He started speaking in French and started laughing and the person behind me also laughing.

Now I ask Carrefour management to look in to the matter and I demand a apology from the cashier. You can't laugh at anyone like this.

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9:46 pm EDT

Carrefour bad and poor service

I've to go to shopping in carrefour 3 days ago (friday, Oct 5th), and pay my bill which the total is Rp118.590 with 1 voucher amount 50k and the Rp68.590 will be pay with my Debit Card but what i want to complain is the Bad Cashier in there type the number not that i need to pay the bill (Rp68.590, because i have to use some voucher) but i fully pay the bill (Rp118.590, like i not use any voucher)
"The Bad and Poor Cashier" tells me how many i need to pay after use the voucher but why she's still type the full number of the bill i need to pay like its not use a voucher
I need the confirmation please !
If can i want a refund !

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Update by Tutilinda
Oct 07, 2018 9:51 pm EDT

I'll submit the photo of my bill soon ! Please the confirmation first !

Update by Tutilinda
Oct 07, 2018 9:51 pm EDT

Or tell me how can i get my money (Rp50k) back ! Because the rubish cashier still get my voucher amount of 50k !

Update by Tutilinda
Oct 07, 2018 9:49 pm EDT

Confirmation the complaint, please
Where is the admin of this web or the customer service who's handle this ?!

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12:03 pm EDT
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Carrefour trolly bag (travelling bag)

I bought a trolly bag from Sharjah Carrefour on 8th October 2018 for my 1 week trip to Italy which was from 23-30 October.

I checked in from Dubai and when I cleared the bag from my very first stop in Italy, Rome the bag handle was broken. I was a solo traveller and the luggage was less than even 13kg. The person's name who picked me from Rome is Mr . Valerio who carried the broken bag to Christoforo Hotel from the airport (contact number can be provided for verification).

After my return on 30th, on 7th October I went to Sharjah Carrefour, the same place I bought the bag not for a repair but for an exchange as this kind of quality is not acceptable for a good that has costed AED 200. If I purchased a bag from a Dirham shop or from a roadside shop in Rolla I would expect it to be broken from the first go and for it to be repaired. But not for an item purchased from Carrefour after investing a good amount of money expecting qualitu and durability.

The simple explanation of the Customer service and the Managers was, you should come for an exchange within one week. Can you please explain what is the method of checking the quality of a luggage bag before the travel? If the item was a household item I could have used and tested it, but a travelling bag can be only tested on the travel itself! I did not ask for a refund I asked for an exchange, since I do not want to carry this repaired piece which has proved to be of the poorest quality to mess my travel again.

I understand things break and you can get it repaired, but that is only after a considerable amount of use. Not after it is broken even before a proper usage.

This is proof of detorating standards of goods qualituy and senseless customer services in Carefour. The managers are the most alien creatures you will find unwilling to come to any logical, sensible or suportive terms or a solution.

This is unacxeptable extortion of hard earned money. Carrefour purchasing cheap stuff from suppliers and putting them to the account of foolish customers like myself who thought 'Carefour' is a name and they carry quality products.

I have rectified my error and learnt from my mistake. Carefour goods are no better than goods purchased from Rolla or a Discount Dirham center which would actually cost quarter of the price.

Below I have attached the picture of the item and the picture of the unwilling 'Manager'.

I am an individual who is well employed and can afford to purchase a good quality purchase from a different store. I have left my trolly bag at the customer service for them to keep it as a souvenire. I lost AED 200 but its fine, I learnt never to shop at Carefour and to notify people in my circle via social media to be aware of the inferior quality goods sold at Carefour outlets and the unwillingness of support from aftersales and customer services.
Dishna Ranasinghe
050.3560557

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5:42 pm EDT

Carrefour employees attitude

Today at 11:40 I was at the Cashier at Carrefour Downtown, Cairo, Egypt awaiting to pay for my goods, it costs 693.55
I gave Mr. Mohamed Mostafa the visa and paid, then there was no one available to help me pack the things I bought as I was holding my little 1 year old child, so I started packing the stuff myself till my husband arrived to help me
I found only small plastic bags and I had many items to pack so I asked Mr.Mohamed Mostafa to get me larger bags but he said he hasn't got any so we nearly packed the 26 items I bought nearly in more than 15 minutes as each item was in a separate bag as it was so small
And as I was about to leave, I found Mohamed the cashier serving the other customer standing after me and giving him larger bags that was under his counter and for some reason he get it for him and when my husband returned to exclaim for this unprofessional attitude we were stunned by the strange reaction from the manager asking us to return the goods we bought if we are to complain and that Mohamed is free to serve the people the way he sees
We left immediately and decided to send your good self a complain and we are quite sure that this is a personal attitude from an unprofessional person but what we are afraid of is that personal attitude can affect your image elsewhere as he is one of your representatives worldwide
Thank you

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4:53 am EDT

Carrefour poor customer service assisted

Hi OIC,
AM really disappointed n angry with your service staff. Sorry I didn't managed to get her name.

I'm a tourist and we have been in Europe for the 2nd time this year and this is the 1zt time i encounter such a service. 1st-i brought my tour members to visit your outlet and we had bought many items. As the all the language is in French we couldn't really understand when come to payment so we had a very hard time doing payment. We had joined 3 separated Q just for purchasing. We were so lost on the payment n we nearly just wanna stop buying n go. Luckily there's 1 last whom is very kind, she told us we have to join another Q which is just for the cash payment.
We join the q on the self service Q. When it's our turn, the lady in charge simply just sit down there watching us don't knw how to do. She didn't even bother to walk up to us. We have to b guided by other customers behind us. When we faced difficulties, she just sit n watch, my friend walk forward to your staff, she just throw in here black face and point we cn only do at the machine and she refuse to half. I had to insert cash n coins to do the payment, however the machine took my coins but it was not recorded. I called for here again and told her yhe incident. She speak in French and say there nothing she can do. I tried to explain to her and ask her if I can speak to anyone whom can understand English n she refuses to find for me. I really felt that I was being cheated by carrefour as as a tourist although the amount is not hugh but its the service we need.
Just because of this incident, we were delayed on our journey and it's already spoil our mood.

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5:25 pm EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Carrefour product

We buy rotten meat from carrefour and it is not the first time and the workers there do not have any certificates but they lie to the customer to sell all the corrupt things and I will complain to the Ministry of Economy and the Ministry of Consumer Protection of the commercial fraud practiced by the Supreme Court and I will raise a lawsuit against

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Resolved

Went to the company Branch Gate Gate East / Bani Yas / Abu Dhabi and met the manager who dealt with the complaint with Indifference and told me not to sell sothing so I showed him the video and the result was very negative, which led to my anger and I will complete the procedures and go to the competent government in UAE

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1:05 pm EDT
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Carrefour egypt

Hello

Sorry to say that but now is a bad experince to make a shoping in Carrefoure Egypt
1 - in Carrefour Maadi the air condition inside the hyper does't work, in summer is very bad expwrince.
2 - in both fish and meat section when they have an offer, they make like the public markets, they call in microphones.
3 - the quality of the plastic bags if exist, is very bad and very cheap, local supermarkets have better ones.

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5:27 am EDT

Carrefour I am complaining about cashier services

Dear All,

Great company such as Carrefour is trying their best to get their customers trust and respect, and I respect Carrefour. However, sadly one of your employees treated me with disrespect when I was trying to pay by refusing to serve me with an excuse " prayer time" and I eccept that but the thing that I don't accept is he served another customer just after he refused to accept my payment, I asked hem why did you served that customer and you refused to serve me? he rudely told me that customer is his friend !

Kindly, inform your employees to express their respect to us.

Best Regards,
Customer

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2:43 am EDT

Carrefour warranty claim - item not repaired/ nor refunded - mobile phone - xiaomi brand

Client Name : Sudheer Nayak
Contact Number : +[protected]
Email : sudheer.[protected]@email.com
Myclub Id No.:[protected]

Dear Sir,
I Bout Xomi Mobile from Carrefour Ajman on 29-10-2017 with extended warrantee of 1 year extra. I have regular problem with network of mobile accordingly I have returned to same shop on 10-06-18, But it was not repaired till 28-08-18, as per the condition of the warrantee they need to refund if it is not repaired with in 30 days.
Kindly look into this matter, no one is answering in customer service counter of Ajman shop and I also registered the complaint online site of Carrefour U.A.E. Till today I have not get any proper reply. I have attached Original Invoice at the time of purchase and service centre ref receipt of 3rd time returning to service counter for your ref. First time given them for warrantee rep on 30-06-18, returned on 09-06-18 without rep, and returned same time to customer counter (with in 30 minutes), and then again on 14-08-2018, they have given different mobile with scratches (used, not mine) returned immediately.

Kindly send your feed back on my email id- sudheer.[protected]@email.com

Thanks & Regards
Sudheer Nayak

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1:34 am EDT

Carrefour I purchased one b&d blender bx275-b5 on 19/06/218 from majid al futtaim hypermarkets llc al gurhair mall.

I purchased one B&D blender BX275-B5 on 19/06/218 from majid Al Futtaim hypermarkets LLC al gurhair mall.
after four to five usage its removed brand name and also not working well i feel it is not a genuine product and i return to Carrefour on 31/07/2018 and i told them it is not genuine and clearly mentioned u should clarify it is genuine or not, the after some days they called and i came to Carrefour to collect my product and they told we will give new product or cash back i told them i don't want new product i need to clarify the genuinity of product they told ok we request for you old product and will get back to you. then yesterday i went to Carrefour they told we can't give your old product we already destroyed you can ask Black and decker i told them why i should ask them i purchased from here and i return to here they are harshly talking and they told go and complaint police ...

this is not a matter of money this is a matter of trust so i need my old product because it is my product i paid for this, how they can destroy my product with informing to me ...

Thanks
Ahamed Nasir kV
+971 [protected]

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7:17 am EDT

Carrefour kitten food

I bought quite a few tins of kitten food from the store in Palma, from the outlet FAN. I always shop at carrefour as it's convenient, usually has great products, however...

I was disgusted to open one of them to find some kind of animal part inside. I have taken photos which I have added.

It actually knocked me sick seeing this. The food is supposed to be pate for kittens, my cat would choke if I'd have given him that. This was absolutely disgusting to see. I will no longer buy this product as I can't risk seeing that again.

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9:52 am EDT

Carrefour bad cashier customer service

We have been staying in Eymet France for 3 months and shop regularly 3-4 times per week minimum during that period. We have found a consistent pattern of behaviour with a number of the check out assistants during the time we have been shopping in this store.

The check out assistants will display the appropriate degree of friendliness and engagement whenever dealing with known locals or others that clearly have French as their first language. The demeanour changes completely however when the staff are dealing with customers who do not have French as their first language, despite the fact that the customer is speaking French to the best of their ability.

Our experience is that in these cases the check out assistant appear to make a point of being completely dismissive in the manner in which they deal with us as paying customers.

Having mentioned this to other people who live In Eymet, shop at Carrefour and do not have French as their first language (predominantly English speakers) they have all experienced this behaviour from the staff in this particular store.

What makes the matter worse is the fact that in almost any other interaction we have with French locals, the experience is extremely positive and rewarding when we make the effort to communicate with our limited French speaking ability.

To summarise, your store is and will continue to lose customer support as a result of this attitude by your staff. The English speaking expat community in the area is large and growing and is a very tight knit community. The reputation of the store is being trashed by this behaviour and this results in loss of income and reputation for the Carrefour brand.

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Shoaib0008
, AE
Oct 10, 2018 11:24 am EDT

Greetings, I have seen the same trend here in Dubai Carrefour Tecom Area, very unethical behavior by cashier. Carrefour need to teach some behavioral values to their cashiers.

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3:47 am EDT

Carrefour nokia 7 plus black 64gb

Dear Carrefour Team,

I have bought a Nokia 7 plus Black 64 GB mobile on 9th may 2018. (Trs No [protected])

I have a LCD problem with the phone, given to After sales service on 9th May .

Now they are telling me it is repaired and can be picked up.

I have warranty but not for production and manufacturing defects. This is not right as I was informed by the after sales supervisor Hussain on phone that he cant help me more than the repaired phone.

I have not picked up the same as this is quite disturbing for me to pay AED 1399 and now three months later take home a repaired phone.

Hope Carrefour understands and helps me out on the same.

My Mob No - [protected]

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11:01 pm EDT

Carrefour voucher carrefour tidak bisa dipakai

Tadi pagi saya ke carrefour di area karawang, pada saat sampai di kasir, saya tunjukkin voucher yg baru diplastikin. Trus saya mencoba membuka plastiknya trus tdk sengaja koyak.. voucher tsb langsung dikatakan tidak bisa dipakai. Padahal belum kepakai..
pdhl terkoyaknya bukan diarea barcode..
lain kali saya tidak terpakai barang voucher carrefour lg yg mana saya merasa dirugikan.
Akhirny Bayarnya masih boleh melalui voucher, tp voucher yg koyak diambil, pdhl masih ada nilaiya.
ini no transaksinya: [protected]

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6:34 am EDT
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Carrefour unauthorised charge on my revolut card

Hi There,

So I am hoping this should be an easy issue to resolve, however, I didn't know how to email the Shopping outlet directly as my French isn't strong enough.

Yesterday I was in Carrefour, in Calais, France - at the "Ceour de Vie" Market. I had29.70 Euros worth of shopping, and went to the self service checkouts. My card was declined twice (which was strange as I had just put 30 euros on there.) I check my bank account on my phone, and it said that the 29.70 euros gone through, and was charged - but the till still said the payment was rejected. I asked the Shop attendant, who said it wasn't their issue and I would have to speak to my card (Revolut). I then went to another till and had to pay with my alternative card, HSBC.
You can witness all of this on the CCTV, at approximately 15.30 - I am thr girl with the blue hair, so should be easy to spot me.

However, I was charged on my Revolut card! I have the screengrab from my phone, showing that I was charged 29.70 euros, even though the machine didn't acknowledge this. I have spoken to Revolut customer service, and they said I need a cancellation code from you, the merchant, to process the refund. I have proof of receipt that I paid the amount on my other card, aswell, to support my claim.

Please find attached a copy of my receipt from Revolut (first card that was declined) and images showing me having to pay using my HSBC card.

So essentially I have paid for the shopping twice. I would like a refund of the first payment (which is the screen grab from my revolut - circled in Green.) This should show up on your systems at the self service till.

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1:15 pm EDT
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Carrefour delay and unprofessional of the product delivery

Good evening
I bought a refrigerator from Carrefour in Egypt, Maadi branch by about 18000 EP
And they said to me the delivery will be within 7 to 10 working day
According to that I bought it as I have to travel after that for long time
At the 10th day after I bought I went for them and they said that the Supplier did not submit it yet for them . I said it is not my problem I bought for. Carrefour not from supplier. And I informed them I want to take my money back
Second day they call me and informed me the Supplier delivered it for them and they will delivered me second day, I called them second day to confirm with them but again they excuse as the driver of the car which will bring it to me did not take the refrigerator . And they informed me if I want it soon because if my travelling I can bring an external truck by and paid by my own money to take it, and that what happened to finalize this welly situation
I want from head office to take an action about this unprofessional way to deal with customer which will be reflect in the customer trust with Carrefour
My contact number
[protected]
Pleas let me know what happened with this complaint
Thank you

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Update by Dr Akram
Sep 09, 2018 1:17 pm EDT

Please let me know what happened with this complaint Thank you

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Carrefour In-depth Review

Overview: Carrefour is a renowned retail company with a rich history in the industry. Established in 1959, Carrefour has grown to become one of the largest supermarket chains globally. With a diverse range of products, Carrefour caters to various customer needs and preferences.

Product Range: Carrefour offers an extensive range of products, including groceries, household items, electronics, clothing, and more. The variety and quality of products available are commendable, ensuring that customers can find everything they need in one place. In comparison to competitors, Carrefour stands out with its wide selection of products.

Pricing: Carrefour adopts a competitive pricing strategy, offering affordable products without compromising on quality. The value for money provided by Carrefour is impressive, making it a preferred choice for budget-conscious shoppers. When compared to competitors, Carrefour's pricing remains competitive, providing customers with cost-effective options.

Customer Service: Carrefour excels in customer service, with friendly and helpful staff who are responsive to customer needs. The availability of multiple customer support channels, including phone, email, and chat, ensures that customers can easily reach out for assistance. Carrefour's commitment to providing exceptional customer service sets it apart from its competitors.

Online Shopping Experience: Carrefour's website offers a user-friendly interface and seamless navigation, making it easy for customers to find products and place orders. The checkout process is efficient, and multiple payment options are available, enhancing convenience for online shoppers. Carrefour's online shopping experience is top-notch, ensuring a hassle-free and enjoyable shopping journey.

Delivery and Shipping: Carrefour's delivery and shipping services are reliable and prompt. Customers can expect their orders to be delivered swiftly, ensuring a convenient shopping experience. The packaging of products is secure, ensuring that items arrive in excellent condition. Carrefour's commitment to efficient delivery and shipping is commendable.

Return and Refund Policy: Carrefour's return and refund policy is customer-friendly, making the process of returning products easy and convenient. Customers can expect a hassle-free experience when returning items, and the refund process is prompt. Carrefour's commitment to customer satisfaction is evident in their efficient return and refund policy.

Loyalty Programs and Promotions: Carrefour offers various loyalty programs and promotions to reward its loyal customers. These programs provide benefits and rewards, enhancing the overall shopping experience. In comparison to competitors, Carrefour's loyalty programs and promotions are attractive, making it a preferred choice for customers seeking additional perks.

Social Responsibility: Carrefour demonstrates a strong commitment to social and environmental responsibility. Through various initiatives and programs, Carrefour contributes to sustainability and community welfare. Their ethical practices and partnerships further highlight their dedication to making a positive impact.

Overall Rating: Carrefour impresses with its wide range of products, competitive pricing, exceptional customer service, seamless online shopping experience, reliable delivery and shipping, customer-friendly return and refund policy, attractive loyalty programs and promotions, and commitment to social responsibility. Based on these aspects and positive user reviews, Carrefour receives a high overall rating. We highly recommend Carrefour to potential customers looking for a reliable and customer-centric retail experience.

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Phone number

+33 141 042 600

Website

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