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2.2 13 Reviews

Carports Complaints Summary

4 Resolved
9 Unresolved
Our verdict: Engaging with Carports, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Carports reviews & complaints 13

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2:21 pm EDT
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Carports they do not do what they say!

I have spent thousands of dollars with this company and ordered another carport i Needed. This time it was 3900.00 order . After two months of waiting and calling asking there installation manager about my order I cancelled it . Now the order was placed on 6/21/2018 I cancelled at the end of August still no delivery time. Here it is October 19th and I still have not received my 624.00 deposit back ! After calling and talking to Christine. She calls me today and says they are refunding my deposit in 5 to 7 business days. And will be holding a 25.00 dollars cancellation out of my refund. 10/19/2018. Do not use these people they are not loyal to there customers and will ask there customers to pay for there own problems and mistakes. I have spent over 30, 000 dollars with these folks and will never spend another dime.

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2:56 pm EDT

Carports carport.com customer service

do not purchase anything from this company, they lie and do not provide any customer service. purchased 2 carports from them at different times and none were delivered after taking my deposit, both were canceled due to not showing up for installation after many calls and rescheduling and now I have to fight to get my depsits back. be warned, they are crooks.

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6:50 pm EST

Carports carport - barn installed

Beware This Company!
Doing business as Barns.com, carports.com and also TNT carports, this company will make you promises, take your money, and then not deliver and ignore you.
They were very responsive to all my inquiries during the sales process. The moment I gave my down payments, it all changed.
I received the drawings after giving my down payment, but needed a signature from the contractor in order to file my permit - several weeks of emails and phone calls got us several promises but no actual signature.
I was promised delivery and installation before the winter, but couldn't get a response from the scheduling people. Seven weeks later after multiple calls and emails I finally got Courtney, the scheduling person, on the phone. She proceeded to tell me I missed the deadline for before winter delivery, and how behind the installation people were because of the weather. When I told her I had documentation from the sales person that I had met the deadline, she offered to transfer me to the sales manager.
I explained the situation to Fidel Martinez, the sales manager, including the fact that I was over $1000 into the site prep and permitting, all because I was promised delivery before the winter. He promised to "have my back' and speak to scheduling immediately and get back to me. Two days later after not hearing back and leaving messages, I got Courtney from scheduling on the phone, who told me she had never heard anything from the sales manger, and then transferred me to his voicemail. I left him another message.
The next day I called and spoke with Kim, the customer service manager, and explained the situation. She promised to speak with Courtney and Fidel and have someone get back to me. Of course, no one did. The next morning I called and left a message for both Kim and Fidel telling them that I wanted the courtesy of a return call to let me know the situation by noon, or I would consider that I was the victim of fraud.
At 12:30p, I filed a complaint with my credit card company to get my deposit back. Around 3pm Fidel left me message to call him, which I did, got his voicemail, gave him my home and cell phone number, and of course, never heard back.
There were any number of ways they could have handled this to resolve things, starting with acknowledging that they had made an error, and trying to make it right. Instead they lied, delayed and hoped I would just go away.

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Is Carports legit?

Our verdict: Complaints Board's thorough examination reveals Carports as a legitimate entity with notable strengths. Despite a 30% resolution rate on customer complaints, which invites a closer look, Carports stands out for its commitment to quality and security. Clients considering Carports should delve into its customer service record to gauge compatibility with their expectations.

Carports earns 94% level of Trustworthiness

Perfect Trust Endorsement: Carports achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

A long registered date for carports.com can be seen as a positive aspect for Carports as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Carports's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Carports.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Carports.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Carports.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Carports's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 30% of 0 complaints were resolved.
  • No reviews for carports.com on popular sites. Be cautious and do additional research. Look for information about the Carports and be careful with personal information or transactions.
  • Carports.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The carports.com may offer a niche product or service that is only of interest to a smaller audience.
  • Carports protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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11:18 am EST
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Carports Lied to on phone several times.

Ordered a metal structure on 10/01/2014 was told it would be installed before Thanksgiving. Received an email saying there install widow for my area was 2-6 weeks. When I called to do a follow up on my install I was told " sugar that aint gonna happen" it will probably be the middle of next year before it gets installed.
Why not be upfront with the customer if you're having scheduling issues instead of lying to get their money and pissing them off later.
If I had it to do all over I would have done my research and went somewhere else.

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3:15 pm EDT
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Carports No Response!! 12 weeks later!

I initially placed a order with Carports.com on 6/20/14. After several phone calls for weeks, all initiated by me, they were going to install the carport, 11 WEEKS LATER. FINALLY, I drove down 4 hours to be there when the job was done. After getting down there the day before the install, I received a phone call telling me that they were NOT going to install the carport because they were in the wrong city with the same name, 7 hours away! Now again several weeks of phone calls and leaving messages, again all initiated by me, still no carport. I have left many messages with "management" and others hoping to resolve this problem and nothing, no response at all. It has now been over 16 weeks since the order was placed. And still NOTHING. Not one single phone call. I did get an email from Jeremiah Johnson asking me if I could take some pictures of the weather blocker sides that I bought with the carport. I replied that my carport has still not been installed and that no one will call me back. He didn't even get back to me after my reply to his email. STILL NOTHING...

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Update by Disappointed in GA
Oct 14, 2014 3:25 pm EDT

Sorry, it has actually been over 16 weeks!

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12:16 pm EDT
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Carports took deposit & then no response

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On
May 9, 2014, I talked with Carports.com (888/822-7767) and agreed to
purchase and have installed a 24 by 40 by 10 carport shelter for
$5, 108.90 and shipping for rain guards ($49.00 for shipping). I paid
$559.89 by debit card-- 10% ($510.89)for a deposit plus the $49.00. I
was to receive the engineering plans within a week so I could start
the permitting process. After several phone calls and complaints to
the BBB, I received the plans three months later. I thought I was
dealing with Carports.com, but I have found out that they are just a
front for T-N-T CARPORTS, Inc. which has a very poor track record,
and is not BBB accredited. They do not answer or return phone calls
or respond to emails. I have the permit and am waiting for them to
schedule and build the shelter. It is now September and I am still
waiting.

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4:26 pm EDT

Carports Awful Experience

Their website says delivery in 2 to 4 weeks. They will lie to you. I ordered a garage from them 10 weeks ago, march 28, 2006, with a 10% deposit. 6 weeks later, it was installed on 5/13/2006, a day late, and without installing the 10x8 foot garage door. When i called them on friday, may 12, the day it was supposed to be delivered, and they said they were running late, i asked if that meant they would be there saturday. The reply was "i'll call you and let you know." they didn't call and since they close at 4 pm on friday and are not open weekends, i couldn't contact them. I live 4 1/2 hours away from this property. They did show up saturday but said they couldn't install the garage door because a bracket was missing. What good is a garage without the door? The installer said they might install the door monday, may 15. The garage was constructed using 14 gage frame, and i had specified over and over to both companies that i wanted 12 gage. 4 weeks later, they have yet to install the door, because they don't have anybody going up that way.

Today is june 9, 2006, and they are supposed to be up next week to resolve this. I've heard this crap before. They are supposed to call me this weekend, according to gabriel ortalaza at carports.com. This is a lie because i know carolina carports is closed on the weekends. My advice is stay away from these businesses, unless you like to wait and wait and wait and be lied to.

June 10, my neighbor in indiana calls me to inform me that my atv was stolen from the garage. The atv was double chained into 30 inches of concrete in the ground, inside the building.

June 12, 2006, gabriel ortalaza from carports.com emails me. He is very sorry my atv got stolen from the garage, but it is not his fault and that i will receive a call this week about installing the door.

Today is june19, 2006, no call from carolina carports.

June 22, 2006, we are now at 12 weeks after i ordered building and after almost 6 weeks with no door on it. Brenda, from carolina carports mississippi office, calls to ask if my carport has been repaired yet. She tells me it will be done tuesday, june 27, but i must give her directions again on how to get there. I can't email it, because they have no computers there. I told her the directions.

June 27, 6:15 pm javier(i don't know his real name because he doesn't speak english very well, so i will call him javier) calls to tell me he is there to put up door. Hoooorah

June 29, i call javier to confirm the door is installed. He says yes, door is up, send check to company. The balance is to be paid when the job is finished.

July 1, 4 pm my neighbor calls and asks if i had been down to the property. He is standing inside my building and there are tire tracks in the driveway. I said it was probably the guys installing the door. He tells me the door is still lying on the floor not installed.

July 1, 4:30 pm i call javier and ask why he told me the door was installed if it wasn't. He said he had no generator that day and the road was closed. Liar liar. If he didn't have a generator, why did he show up at all? The original contract stated they would need one. They need one to put the building up. It is now 7 weeks since the building was put up and it still has no 10x8 foot door.

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6:18 pm EST
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Carports - No Carport Delivery, No Customer Service

Talk about two companies with no concern for delivering what you paid for! In the second half of October 2010, I purchased a carport from LostValleyCarport.com, who apparently is a rep company for Coast to Coast carports. Lost Valley carport was very quick to take the 10% down payment and I was told it would be 2-3 weeks until it was delivered and...

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9:59 pm EDT
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Carports Customer service stinks/install problems

Customer service stinks! Had 2 appointments to get the carport installed and they never showed up. I live 100 miles from the install site. After waiting all day Monday (8 AM Appointment) TNT carports calls and says the installers truck broke down. She said it will have to be rescheduled. She calls Wednesday and says it will be installed at 2 PM Friday. After waiting all day at the site I drove 100 miles home. The installer calls at 8 PM and says his truck broke down. He says he wants to install Saturday. He says he'll call back in 90 mins. I'm waiting. Can't call customer service because they don't answer the phone and never return calls. It's a pain waiting all day at the site and holding my cell phone wondering what's going on. Sick twisted uncaring ###! Stay away from these people!

TNT Carports aka Carports.com

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1:28 pm EDT
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Carports Still no Carport

I purchased a carport from Lloyd Johnson on 06/18/10. He e-mailed me an offer which I accepted and gave him a 10% deposit over the phone the same day. On 07/06/10 I finally received the color samples he told me were sent on 06/19/10. They actually had to be sent a second time according to Mr Johnson because I never received the 1st ones. I don't believe the first ones were ever sent. I had also been waiting for a receipt for my purchase which I did not receive until 07/06/10. When I got it it was not for what Mr. Johnson had sold me. 18 days after I made my purchase from Mr Johnson he tells me over the phone he will get the receipt corrected and e-mail me a correct copy. 6 more days go by and today on 07/13/10 I received an e-mail not a phone call that states he made a mistake and he is going to contact customer service to see about getting a refund. What a guy. The carport should have been installed by now. It has been over 3 weeks. You can't tell me that in over 3 weeks he did not know there was a problem. Just no guts to tell me until the e-mail today. He wasted over 3 weeks of my time and many frustaiting phone calls being passed from person to person with no help. These people don't care. I wonder if the owner does. Doing some research I find that Carports .com Is owned by TNT Carports and They also own Coast to Coast Carports. When you call any of the phone numbers they go to TNT in NC. To the owner of these companies you have quite the crew working for you. Not one person out 6 people I talked with cared one little bit. They have no good work ethics. I just wonder if their installers work as good as the office personial. My advise after this wonderful sales experiance. If you are thinking of buying anything from these people it would be more enjoyable to hit yourself in the finger with a hammer. Not that you should do that either. From one HAPPY customer NOT!

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mollie317
, US
Oct 11, 2014 8:29 am EDT

Ordered June 10th, still waiting. After threatening to call owner and post info on line asked for a 2 week grace until today, last night guy calls says his brakes went and cant be here by 8 a.m. . The company had called earlier in week to schedule telling me they were sending a crew and foreman from NC to MA warehouse to pick it up and deliver just our carport to NJ. The guy I called hardly spoke English last night ... wonder if it will show up today? Of course when you call the numbers you get the recording and no person. Going online now to pay for the owners info to call him personally and post all the info for anyone else who might need it to post. This company has an F rating with NC BBB. 55 complaints in the last 2 years that's is as far back as they post. ICE might want to check their employment records to see if their people are even legal. Deport if not.

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Jared425
Lake Charles, US
Nov 23, 2011 2:44 am EST

Three guyts came to build my 24x24x10 Shop, they did an excellent job, they got to my house a little after lunchtime on a monday, and worked till 10:00pm. arrived at 7:00am the next day and started working, a bad thunderstorm rolled through and rained for about 4hrs, and they worked through it, soaking wet. they did excellent work, They were very nice people, and i never heard much from them, only when they had a question. Then when they were done, they asked me to look at it, and if i had a problem they would fix it before I paid them the money. The shop looked great, through the whole storm, nothing leaked, when they were done they picked up all trash, and asked if everything was ok through their broken english, before they left. I am very satisfied.

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Don Zielinski
Levelland, US
Dec 11, 2010 1:29 am EST
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I have had equally bad luck with all 3 of these companies. No shows, cancellations, phone messages ignored. It wasn't until recently that I became aware of the fact that they are all the same outfit. Customer Reps, if you ever get thru, are extremely rude! Its been almost 18mos now and I still do not have a carport! AVOID THESE PEOPLE AT ALL COSTS! I have filed complaints with my State Attorney Generals Office and the NC BBB.

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Carports You get nothing for your money

I placed an order with a Harry Folger at Carports.com for a steel carport to be erected on my property in Texas. I have his emails assuring me that it only takes two weeks for delivery and that they would erect it in one day. Now, I am not stupid; I heard him when he told me that his company gets 10% of the total order in exchange for writing the order, however after three weeks I have not been contacted by T-N-T Carports who are identified as the manufacturer in the emails from carports.com. For the past week I have called T-N-T daily and left messages at every extension on their voice-mail system. There are no humans there and no one has ever returned my call. I then tried to contact Carports.com, but it's the same story. It's been a month now and nobody returns my calls or emails. Why do they think I'm going to pay them for this 'service'?

Fortunately, I paid the down payment to Carports.com using a credit card, so I'm going to challenge the payment with my credit card company. Perhaps that will get them to respond.

My advice to others is DO NOT place an order with Carports.com; go directly to the manufacturer.

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Update by Bobby S
Jan 11, 2010 10:15 am EST

Wednesday 1/6/10 11:00 am I called their NC office. 'Rose' answered ; will get Laura; Laura, "Let me call my installer and I'll call you right back." She calls back and says they will be on site in an hour, that would be noon. I took the afternoon off from work and went out to the site. At a little after three o'clock a truck and trailer pulls up with three nice young mexican fellows who didn't speak a word of english. I pointed to the 4 stakes I set where I wanted the carport and less than 2 hours later it was done and they were gone leaving a large oil spill in my driveway from their poor old truck. Lots of aggravation but a nice product when they finally showed up.

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Update by Bobby S
Jan 06, 2010 9:53 am EST

12/28 One week after placing this complaint on complaintsboard.com I got a call from Harry Folger.  He said that 'the boss' just told him I had posted an online complaint and that he would get to the bottom of it right away. He called back a few minutes later to tell me that he had spoken with 'Laura' at the manufacturer (TNT Carports) and that she says they never got my order. Carports.com charges 10% of the total cost for one service: to pass your order on to the manufacturer. I got my credit card bill and there's a charge for the 10% down payment ($180.) plus $70. shipping for the 'free side covers'. The covers came and it's just a couple of yards of fabric cut off the bolt. The credit card charge is made out to "TNT Carports, Inc", not Carports.com, the name on the reciept.
Later in the day Laura calls to tell me that they will be delivering my carport in one week on Monday, 1/4/10.
On 1/4/10 at 8:00 am 'Maria' called to say they were not able to load on Saturday so they would not be there to deliver the materials until the next afternoon with construction to be completed on Wednesday. 1/6/10.
On 1/5/10 I took the afternoon off from work and went to the job site. No one showed up or called my cell. Today is Wednesday 1/6/10 and I'm still waiting for that call.

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Eugene722
, US
Oct 09, 2012 4:21 pm EDT

OMG... I was thinking of getting my carport from them since they had a style with the utility building on the side that no one else offers.. Today is 10/10/12.. Well guess I will check out Eagle Carports or Carolina Carports. Thanks for the heads up.. Will definately check out BBB.org on all these outfits Before I order.. But I heard they can take 1-6 weeks from the time they get your $ before they actually send a crew out to build them. Wonder if they are deliberately extending the date out to 60 days so you can't challenge them on your credit card.. (You only have a 60 day window. ) Maybe getting one pre built from Lowe's is a better Idea... Lowe's I can trust with my $

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Carports Beware of them

I submitted a quote for a patio cover at my house, Mr. Dampier from the company called me and we made an appointment to meet at my house, after agreeing on a price and signed a contract he asked me for half down payment 750 dollars and was told somebody was going to deliver the materials in 5 to seven days, that was October 20, 2007. Is now June 2008 and guess what? That was the last time I heard from them. Mr Dampier cashed my check and never called me or came back, never answered any phone calls or written letters.

Just to let you know buyer beware, never do business with Mr. James Dampier. He just stole $750 from me, money I gave them in good faith, may he rot in ***. Go ahead call [protected] to get a rip off.

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nmill
Rayville, US
Jun 28, 2011 2:25 pm EDT

Had similar problems with them--changed my schedule 3 times to deal with bad attitudes, poor workmanship. Now stuck with off-square building that has warped roof and leaks--exploring legal options at this time.

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d easter
Fries, US
Aug 16, 2010 5:53 pm EDT

I googled the phone number you posted and it came up carports unlimited of Texas not carports.com.

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Rampage16801
State College, US
Oct 23, 2009 12:18 pm EDT

I ordered a 20x21 carport from carports.com on September 9th, finally received delivery of the unit on October 19th. Allow two to three weeks delivery my ###. A group of 4 Mexicans delivered the carport, one of the four spoke english and it was broken at that. I showed them where to put it as I am constructing it myself and as I did I noticed a bottle on the ground and asked the english speaking guy to please pick his bottle up out of my driveway. he said "ok" and I left to go back to work. I came home on my lunch break to find what looked like they opened the doors of their truck and kicked all the garbage from the floor of the truck to my driveway. After I cleaned up their mess I went and checked out the pile of carport parts and noticed that the sheet steel for the gable ends were missing. I got back to work and called the company was transfered to a voicemail to which I left a message. Never got a return call. Called again the next day three times and left messages all three times. On the last message I told them if I did not receive a call back by noon the next day I was calling my bank and cancelling the check I wrote to the driver. Low and behold I got a phone call. The woman told me that she would check into the problem and call me back. The next day my check cleared the bank and I received a call from the woman saying all of the pieces were delivered and there was nothing that they could do about the problem and she hung up on me. Nice people. Spend some time researching the companies before you call them, it will save you time and aggravation.

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Jim Adams
,
Jul 30, 2008 2:32 pm EDT

I ordered a carport from these people two weeks ago. theye said they would deliver it and two illegal mexicans showed up form their office, unloaded their truck and a border patrol car passed and they immediately started re-loading their truck and asaid they would be back. I have had to call them several time and they never will return my phone calls. I have a deposiut with them that I am trying to get back. beware of this company. All talk, No followup and excuses. I wil be going to the Texas Attorney Generals Office.
Jim Adams

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Carports - Do not deal with these people

Their website says delivery in 2 to 4 weeks. They will lie to you. I ordered a garage from them 10 weeks ago, march 28, 2006, with a 10% deposit. 6 weeks later, it was installed on 5/13/2006, a day late, and without installing the 10x8 foot garage door. When i called them on friday, may 12, the day it was supposed to be delivered, and they said they were...

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