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carpet/vinyl / non responsiveness

Cincinnati, OH, United States Review updated:
1
Contact information:
Phone: 5133869432
have been paying without statement of balance due for several months. account number is [protected] purchased carpet/vinyl from buddy's carpet in 2004. need statement of account balance. have called, wrote and emailed with no response. address to send statement is 2341 deblin, cincinnati, ohio 45231
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Ml
  4th of Mar, 2016
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I stopped in at Buddy's by the Dayton Mall this afternoon looking for wood (click) flooring for my whole house (2400 sf). At first the salesman was pretty nice until I ask him about a 'vapor barrier' (I'm on a slab) for the flooring and he said he didn't have any. So I ask "Don't you recommend vapor barrier for people that live on a slab?" He said that was a problem that I would have to address BEFORE I put down the flooring. I said that was not an option as I have 2400 sf and all of the other places I have talked with said I need a vapor barrier to put under the flooring. He all of a sudden got real nasty and said "Well, I guess you know more than I do. I have only been in this business for 38 years!" I was shocked that he knew nothing about a vapor barrier to protect the flooring, walls and ceiling and have the audacity to talk to a customer in this manor. He obviously needs to be retrained in his customer service skills. (He also needs retraining on houses that sit on a slab that have the possibility of moisture coming up from the dirt underneath and thru the concrete slab. I put down a parquet floor many 20 ago in my kitchen, pantry, and half bath and the moisture has come thru and not only damaged the floor but has started peeling my ceiling.)

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Buddy's Flooring America Logo Buddy's Flooring America
Customer Service
Overall Satisfaction Rating

1 Reviews
5373 Ridge Avenue
Cincinnati
OH
United States - 45213
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