Carpet One / Wrong color

United States
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We ordered a carpet from Carpet One website for our office. When it finally arrived (delivery took longer than we expected) we were very disappointed because the color of the carpet was incorrect. We contacted Carpet One customer care service and asked for an exchange but they refused. When we just made our order their rep said that we will have 90 days to return. Complete lie! When we wanted to return they claimed they did not accept returns.
They suggested us to keep or donate the carpet. Color was totally wrong and did not suit our office. Avoid doing business with this company!

Aug 31, 2016

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