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Car Paint Repair
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carpaintrepair.co.uk
carpaintrepair.co.uk

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1.0 8 Reviews

Car Paint Repair Complaints Summary

0 Resolved
8 Unresolved
Our verdict: Engaging with Car Paint Repair at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Car Paint Repair reviews & complaints 8

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H
1:51 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Car Paint Repair car touch-up paint

Order HH33AW00074139

I ordered some touch-up paint for my car online on 7 August giving my registration details as requested. They claim they can match the paint colour from the registration information. Nothing arrived so, after about 10 days, I emailed them and was told to wait a couple more days for it to turn up. When it failed to arrive I emailed and called several times but my emails and voicemails were all ignored. I disputed the payment to them with the credit card company I had used to pay them and, following Amex's contact with them, they sent me some paint. It was not the paint I had ordered but just standard base coat paint rather than the paint matching the car's colour. I feel my time and money has been completely wasted and -worse - having now seen the plethora of bad reviews about them I realise I have probably been cheated. What I want is the paint I ordered in the first place or a full refund. I have forwarded them a copy of their original order acknowledgement as proof that they have supplied the wrong thing but, based on my experience to date and the large number of complaints by other customers, I am not hopeful.

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S
10:26 am EDT

Car Paint Repair took my money never sent the paint

Bought and paid for car touch up paint, that was over 4 weeks ago.
They IGNORE PHONE CALLS AND EMAILS, these people are robbers!
THIS IS NOT A JOKE DON'T USE THIS SITE YOU WILL LOOSE YOUR MONEY.
I ordered some touch up paint for my car on 28/5/17, it cost £17.99 I paid by card, I received an email immediately telling me that I should receive the paint in 5 to 10 days, if not to email them, which I did about 8 times all of which got a computer generated reply and then subsequently ignored, I must of rang 20 times the phone was never answered but I left lots of messages all of which were ignored.
These people are obviously thieves, taking only small amount so they don't get taken to court, they need stopping.

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A
7:19 am EST

Car Paint Repair Cheater company

Carpaintrepair is not to be trusted! I bought a paint from them and 3 days later received a message stating that my order was processed. For the next two weeks there was nothing but silence. I tried to reach someone from Carpaintrepair but they did not reply. Later I received another automated message saying my order was shipped. I waited patiently but my order didn't arrive.
This company ignored all my messes and they did not pick up the phone and I don't know how to reach them. When I went online to find more information about Carpaintrepair I found all these reviews. And after reading the reviews I feel scammed and lost my hope. I don't think I'll ever get my order.
Avoid Carpaintrepair like a plague, they are horrible!

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Is Car Paint Repair legit?

Our verdict: Complaints Board's thorough examination reveals Car Paint Repair as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Car Paint Repair stands out for its commitment to quality and security. Clients considering Car Paint Repair should delve into its customer service record to gauge compatibility with their expectations.

Car Paint Repair earns 91% level of Trustworthiness

Perfect Trust Endorsement: Car Paint Repair achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

Carpaintrepair.co.uk has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Carpaintrepair.co.uk has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Carpaintrepair.co.uk appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Car Paint Repair has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 8 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • A user on Complaintsboards.com notes that they were interested in purchasing a product from Car Paint Repair, but after conducting a search on multiple review sites, they were unable to find any reviews or feedback. The user advises others to be wary of the company's lack of online presence and to consider alternative options.
  • The website belonging to Car Paint Repair has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
ComplaintsBoard
M
12:35 am EDT

Car Paint Repair never again!

Ordered some paint from CarPaintRepair website and was supposed to get it over a week ago. When I made my order they said I'll get my stuff in 4-5 days but nothing arrived and I really have no time! I need the paint! Why does it takes so long to deliver?
When I contacted customer service (about 5 days ago) they said that my order was on its way and will be here any time soon. Well I don't have time. I have already purchased from another company.
As soon as I get the paint I'm sending it back to CarPaintRepair and I really don't care about their policies. They will refund my money!
Will never order anything from CarPaintRepair again, because their delivery service is super slow, they are highly unprofessional and unreliable!

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F
3:54 am EDT

Car Paint Repair They mixed the colours and my car was painted in wrong colour

I was really shocked that the company www.carpaintrepair.co.uk existed at all. I left my car and they promised to paint it within 3 days. I told him what colour to choose, but these idiots mixed everything. They have painted my car in wrong colour. I refused to pay for their services, but the rep started to threaten me. I really hope that this company will stop their existence and would be shut down soon.

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G
3:36 am EDT

Car Paint Repair They do not answer phone or Emails

Sent the wrong paint, they do not answer phone or Emails I rec'd what is obviously their standard email "Hi Thanks for your email. We check and respond to our emails as often as we can. For an instant response please call us on [protected]. (Call answered Mon-Fri 10am till 2pm then 2.30pm till 5.00pm) Many thanks CarPaintRepair" have been phoning at the times given for nearly 3 weeks. It is obvious I'm going to have to try other methods that is if they are still in business?

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K
3:51 pm EDT

Car Paint Repair Trading standards will be receiving a complaint about them from me

Ordered 1 set of paint in June arrived no problems. Ordered a second set 18 aug and guess what no paint as of 6 september. Emails are returned undelivered and calls not answered. Keep away from this site its unbeliveable that nothing has been done about them and they still continue to trade! Trading standards will be receiving a complaint about them from me. Hope the cowboys get shut down and as other reviewers have said spend a little extra and get the paint from the dealers at least you wont lose 25 pounds to a dirty robbing *******!

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C
4:05 pm EDT

Car Paint Repair Ordered paint on 31/03/11 and I still have not received goods

Ordered paint on 31/03/11 and I still have not received goods. I have telephoned and emailed to no avail. I am contacting WHICH magazine lawers to see what my rights are. Judging by the comments here, this company appears to be a scam.

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T
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Tommy Guiney
, US
Nov 08, 2018 2:20 pm EST

Warning, do not buy from this company, as they are scammers.

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Girone
, US
Sep 04, 2012 4:53 am EDT

Ordered some touch up paint and waited, and waited, and waited. Finally afeter 9 days it turned up the wrong colour. emailed and foned, no reply. Dont waste your money. In the end I went to http://auto-paint.co.uk/carpaint/ Perfect colour match and great service. However if you have been burned by this or any other company get your money back. Get intouch with your bank and ask about CHARGE BACK on your debit card, Credit card may be different so contact them. It does not have to be above £100 for you to do this. You must write to the compay recorded delivery and ask that they return your payment. Give them 31 days, if no joy get the bank involved. They will get it back for you through Charge back. You are protected under law when buying of the internet under the 'Distant selling regulations'. Be informed! They have stolen your money, so get it back..

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Tommy Guiney
, US
Nov 08, 2018 2:24 pm EST
Replying to comment of Girone

Great news, I will do as you say, as they’ve scammed me to. Thank you.

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O
Olboke
, US
May 17, 2012 8:33 pm EDT

AVOID LIKE THE PLAGUE! I too have been ripped off by this, er, organization. Took an inflated payment (VAT and mandatory ''express'' delivery doubled the advertised price) and have not received the product. It is now ten days since I placed the order. They are NOT on the phone as advertised, have not returned any calls nor responded to emails.

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Oagen
, US
Dec 02, 2012 8:54 am EST

Same complaint as everyone else. 2 weeks on, several emails and eventually a refund. DO NOT USE this awful company. I wish I had read these reviews earlier.

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Blair
, US
Sep 03, 2012 8:39 am EDT

Ordered some touch up paint and waited, and waited, and waited. Finally afeter 9 days it turned up the wrong colour. emailed and foned, no reply. Dont waste your money. In the end I went to http://auto-paint.co.uk/carpaint/ Perfect colour match and great service.

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Nilicime
, US
Jun 18, 2012 5:17 am EDT

Money taken a couple of days after the order sent. Paint arrived 5 weeks later! Had to pay excess delivery charge although I paid for delivery already. Never answer the phone or reply to emails. Save your money and frustrations - go somewhere else!

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Gukel
, US
Apr 12, 2012 11:18 pm EDT

Ordered spray cans on 14th March, £23.95 charged on that day. Have emailed several times but no reply. Today 13th April, still no paint.

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Laritoneee
, US
Sep 12, 2011 8:34 pm EDT

Take your order and money with remarkable speed but they never send your touch up paint. You can't contact by phone or e-mail. Fraudsters.

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D
Draklein
, US
Jun 08, 2011 4:27 pm EDT

Took my money, no paint, no communication possible. Will have to pursue this via my credit card co.

Wish I'd seen this site before...

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P
Palete
, US
Mar 23, 2012 2:30 am EDT

Don't go there! just take your money, no goods will come!

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Contact Car Paint Repair customer service

Phone number

+44 150 174 2749

Website

carpaintrepair.co.uk

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